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Cyware Cyber Fusion vs Palo Alto Networks Cortex XSOAR comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
5th
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
7
Ranking in other categories
AI-SOC (3rd), AI-Powered Security Automation (2nd)
Cyware Cyber Fusion
Ranking in Security Orchestration Automation and Response (SOAR)
23rd
Average Rating
7.0
Reviews Sentiment
6.8
Number of Reviews
2
Ranking in other categories
Threat Intelligence Platforms (TIP) (28th)
Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
3rd
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
51
Ranking in other categories
SOC as a Service (2nd)
 

Mindshare comparison

As of March 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 4.2%, down from 5.1% compared to the previous year. The mindshare of Cyware Cyber Fusion is 1.4%, up from 0.9% compared to the previous year. The mindshare of Palo Alto Networks Cortex XSOAR is 8.8%, down from 11.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Palo Alto Networks Cortex XSOAR8.8%
Torq4.2%
Cyware Cyber Fusion1.4%
Other85.6%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
AhmedKonsowa - PeerSpot reviewer
Senior Pre-Sales Engineer (Commercial Sector) at Cyber Knight
A stable solution with excellent features and a helpful technical support team
We use the solution for cyber fusion centers The product has a lot of strong points compared to other tools. The prices must be reduced. I have been using the solution for one year. I am using the latest version of the solution. I rate the tool’s stability a nine out of ten. In my company,…
CC
Enterprise Security Architect V at FirstEnergy
Customization supports seamless workflow while data influx challenges response time
What I appreciate most about Palo Alto Networks Cortex XSOAR is that it is very open, even more so than Anomali. I can create various custom automations and custom fields. There is significant customization ability in this platform. If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier. All of our alerts from different tools come into this central place as we have multiple SIEMs. We have items coming from Anomali and other platforms that are not SIEM tools. This serves as our central location where our SOC analysts can work and determine if incident response is needed. The platform provides data enrichment capabilities, offering information upfront so analysts do not have to search for it. They can access details such as username, phone number, email address, and workplace information. For malware files, they can retrieve details from VirusTotal, including file names and environment presence. We have built substantial automation around these features, which also helps us track case metrics, investigation time, and threat mitigation duration.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"What I appreciate most about Torq is that it is an essential part of our system."
"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."
"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."
"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"The technical support team is helpful."
"The product is stable."
"I have found the solution very useful, it integrates well with other platforms."
"The repository of playbooks and the integration between Palo Alto and IBM QRadar are some useful features"
"The performance is great."
"Its agility and scalability are valuable."
"Palo Alto has reduced the time that it takes to go through the process of investigating a reported abuse."
"It is a scalable solution."
"The most valuable feature is automation, as there is a huge variety of automation that can help any team and there is a threat model."
"The most valuable feature is automation."
 

Cons

"The initial deployment of Torq was not easy."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."
"Regarding the pricing of Torq, I would say it is expensive."
"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"The initial deployment of Torq was not easy."
"The prices must be reduced."
"The tool doesn't integrate well with ServiceNow."
"Palo Alto Networks Cortex XSOAR could improve the look, feel, and management of the cloud console. Additionally, the user could be more easily integrated."
"The price of the solution could be improved."
"Potential users should not purchase this product. They decommissioned the product, and it is now at end of life."
"While I personally appreciate this approach, I have observed that junior analysts on my team find it difficult to build playbooks."
"When Palo Alto bought the solution, the pricing increased by 1.5 times. There's been a 50% increase, which is a lot."
"The product can be tailored for each deployment to respond to specific customer needs, and this complexity may be seen as a downside."
"Its dashboard features need improvement."
"I think they should increase their collaboration base."
 

Pricing and Cost Advice

Information not available
Information not available
"Palo Alto offers significant discounts to customers who purchase the products repeatedly."
"My company did not make any payments towards the licensing costs attached to the product since we were only using its pilot version."
"From the cost perspective, I have heard that its price is a bit high as compared to other similar products."
"The price of Palo Alto Networks Cortex XSOAR could be reduced. We are always looking for a discount. There is an annual license needed to use this solution."
"The solution is based on an annual licensing model that is expensive."
"The solution is a bit on the expensive side."
"The solution's pricing needs improvement."
"Cortex XSOAR's price could be lower."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
9%
Comms Service Provider
8%
Healthcare Company
6%
Comms Service Provider
21%
Manufacturing Company
14%
Healthcare Company
11%
Financial Services Firm
11%
Financial Services Firm
12%
Computer Software Company
10%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise3
Large Enterprise4
No data available
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise26
 

Questions from the Community

What needs improvement with Torq?
We do not utilize the AI features that much. When it comes to general AI features of Torq, we are just slowly startin...
What is your primary use case for Torq?
Torq markets itself as a security tool, and we do use them for security, but not in the traditional sense they market...
What advice do you have for others considering Torq?
I would rate Torq an eight overall. I feel that Torq is as good as the effort you put into it. The limitations are ve...
Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Comparing pricing to Micro Focus, they were offering bundles, making it free with their SIEM. For customers, it is ze...
What needs improvement with Palo Alto Networks Cortex XSOAR?
Regarding areas for improvement in Palo Alto Networks Cortex XSOAR, I want to highlight one concern about playbook cr...
 

Also Known As

No data available
CSOL, Fusion and Threat Response, Threat Intelligence eXchange, Security Orchestration and Automation (SOAR)
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

Information Not Available
Information Not Available
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about Cyware Cyber Fusion vs. Palo Alto Networks Cortex XSOAR and other solutions. Updated: March 2026.
884,976 professionals have used our research since 2012.