IT Central Station is now PeerSpot: Here's why

ControlUp vs Splunk IT Service Intelligence (ITSI) comparison

Cancel
You must select at least 2 products to compare!
Featured Review
Buyer's Guide
ControlUp vs. Splunk IT Service Intelligence (ITSI)
July 2022
Find out what your peers are saying about ControlUp vs. Splunk IT Service Intelligence (ITSI) and other solutions. Updated: July 2022.
610,812 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service.""The script-based actions have allowed us to extend the core reporting capabilities.""Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."

More ControlUp Pros →

"The flexibility to develop and consolidate many solutions into one platform is great.""The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate.""It's scalable and expands well.""ITSI's most valuable feature is that it's easy to integrate DLP.""We liked the built-in calculation of health scores.""In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results.""The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."

More Splunk IT Service Intelligence (ITSI) Pros →

Cons
"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call.""Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues.""Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."

More ControlUp Cons →

"The cost of the license could be lower.""We also faced challenges relating to UI development.""Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal.""The problem becomes the price, as Splunk is an expensive product.""We'd like them to show more inputs on the dashboard.""The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards.""ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."

More Splunk IT Service Intelligence (ITSI) Cons →

Pricing and Cost Advice
Information Not Available
  • "I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
  • "Splunk pricing is high."
  • More Splunk IT Service Intelligence (ITSI) Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.
    610,812 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The script-based actions have allowed us to extend the core reporting capabilities.
    Top Answer:I have found ControlUP to be more than competitive in terms of value.
    Top Answer:Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues. Being able to send a… more »
    Top Answer:The flexibility to develop and consolidate many solutions into one platform is great.
    Top Answer:I would prefer that the price be reduced, as it would be easier to implement it and to sell it.
    Top Answer:Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could… more »
    Ranking
    Views
    2,123
    Comparisons
    1,593
    Reviews
    3
    Average Words per Review
    1,366
    Rating
    9.3
    Views
    2,881
    Comparisons
    2,031
    Reviews
    5
    Average Words per Review
    514
    Rating
    8.3
    Comparisons
    Learn More
    Overview

    ControlUp is a digital experience monitoring management platform that makes it possible for IT teams to deliver a work-from-anywhere experience for employees. The solution makes fixing and preventing issues easy, enabling IT teams to make smarter decisions. It also provides monitoring performance, availability, and useful productivity metrics.

    The ControlUp platform supports:

    • Any digital workstyle
    • Physical endpoints
    • Virtual desktops
    • Apps
    • SaaS
    • Web apps
    • Unified communications tools

    ControlUp Features

    ControlUp has many valuable key features. Some of the most useful ones include:

    • Out-of-the-box device and performance metrics
    • Custom metric and device data collection
    • Non-intrusive, secure agents with offline mode
    • Custom reporting
    • Easy-to-use dashboards
    • Scalable SaaS infrastructure
    • Built-in troubleshooting & remediation actions
    • Remote assist
    • Custom script actions
    • Multiple scripting languages
    • Automation and alerting

    ControlUp Benefits

    There are many benefits to implementing ControlUp. Some of the biggest advantages the solution offers include:

    • Wide range of platform options: ControlUp offers multiple platform options including Windows, macOS, Linux, and IGE, independent of device location.
    • Powerful analytics: With ControlUp, you can analyze across your entire infrastructure or you can collect detailed individual device performance.
    • Optimizes performance: The solution enables you to remediate issues and optimize performance with its support of both manual and automated actions.
    • Minimize user downtime: ControlUp helps you catch common issues that lead to workflow interruptions. Self-correcting capabilities and comprehensive early-warning systems address issues before they impact employee productivity.
    • Resolve issues faster: The solution enables you to spend less time on support calls and more time driving value via its real-time troubleshooting and remediation solutions.
    • Increased visibility of remote environments: Gain real-time visibility across your entire network and find new ways to deliver the best end-user experience possible.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the ControlUp solution.

    A Chair, IEEE Consumer Technology Society - Dallas,Texas, USA at a non-profit says, “In terms of the public cloud, ControlUp's features make us feel very secure. Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service. ControlUp offers a return-on-investment type of approach that helps us.”

    A VP Virtualisation and Citrix Engineer at BlackRock mentions, “Solve is quickly becoming one of the most-used features. Its interface allows us to connect to all 54,000 monitored endpoints in real-time. The script-based actions have allowed us to extend the core reporting capabilities. Combined with the triggers, we have been growing their usage to fix things before they become an issue. Lastly, the controller view allows us to compare the configurations of settings side-by-side which is extremely helpful when tracking down the RCA of an issue.”

    A Senior Citrix Remote Access Engineer at Rabobank comments, “The high-level view of the estate coupled with powerful administration tools has been great. We can see real-time performance and trends and can create triggers for common issues with associated scripts that can automate a lot of the previous manual remediation steps.”

    Splunk IT Service Intelligence (ITSI) enables IT and service leaders to prevent issues before they impact customers. Unlike traditional monitoring and analytics solutions that aggravate IT complexity, ITSI correlates and applies machine learning to all metric, event and trace data for 360 service monitoring, predictive alerting, and streamlined event management.

    Offer
    Learn more about ControlUp
    Learn more about Splunk IT Service Intelligence (ITSI)
    Sample Customers
    B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company19%
    Comms Service Provider11%
    Government10%
    Financial Services Firm9%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Financial Services Firm17%
    Comms Service Provider12%
    Government9%
    Company Size
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise17%
    Large Enterprise62%
    REVIEWERS
    Midsize Enterprise29%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise12%
    Large Enterprise74%
    Buyer's Guide
    ControlUp vs. Splunk IT Service Intelligence (ITSI)
    July 2022
    Find out what your peers are saying about ControlUp vs. Splunk IT Service Intelligence (ITSI) and other solutions. Updated: July 2022.
    610,812 professionals have used our research since 2012.

    ControlUp is ranked 22nd in IT Infrastructure Monitoring with 3 reviews while Splunk IT Service Intelligence (ITSI) is ranked 16th in IT Infrastructure Monitoring with 7 reviews. ControlUp is rated 9.4, while Splunk IT Service Intelligence (ITSI) is rated 8.2. The top reviewer of ControlUp writes "Makes us leaner through automation and optimization of processes ". On the other hand, the top reviewer of Splunk IT Service Intelligence (ITSI) writes "Monitoring and analytics with comprehensive visibility, is agile, and integrates well, but the price can be reduced". ControlUp is most compared with eG Enterprise, Goliath Performance Monitor, vRealize Network Insight, SolarWinds NPM and Splunk Insights for Infrastructure, whereas Splunk IT Service Intelligence (ITSI) is most compared with Dynatrace, AppDynamics, Loom Systems, ServiceNow IT Operations Management and Azure Monitor. See our ControlUp vs. Splunk IT Service Intelligence (ITSI) report.

    See our list of best IT Infrastructure Monitoring vendors.

    We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.