We performed a comparison between ConnectWise RMM and TeamViewer Remote Management based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The most valuable feature is the patching solution."
"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."
"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."
"It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular."
"The initial setup of TeamViewer Remote Management is very simple."
"The screen-sharing feature is good. The latency is considerably lower compared to platforms like Zoom."
"The most valuable feature is the ease of use. Using this solution enables us to get support easily."
"It is a scalable solution...The initial setup of TeamViewer Remote Management was very simple."
"I use the product for remote access. We are IT service providers. In case anybody has problems with their computer, we use the solution to check them."
"The most valuable feature of this solution is Remote Access."
"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable."
"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."
"The solution could improve by offering better overall management and dashboards."
"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."
"Using the solution’s remote connection causes some lagging issues."
"There have been some delays in the past due to unstable internet connection."
"Sometimes you need more services and need to buy more, depending on if you need it short term or long term."
"The solution is a little expensive."
"If you have one version, like if you have version 14, and the client has version 15, you can't access his computer. If the client is on 14 and the technician is on 15, he can't access the end user who's at home. So there's a disparity in versioning."
"There should be an enterprise version of the solution."
"I want TeamViewer Remote Management to incorporate more integrations."
"The security could be improved."
Earn 20 points
ConnectWise RMM is ranked 11th in Remote Monitoring and Management (RMM) while TeamViewer Remote Management is ranked 3rd in Remote Monitoring and Management (RMM) with 33 reviews. ConnectWise RMM is rated 9.0, while TeamViewer Remote Management is rated 8.4. The top reviewer of ConnectWise RMM writes "Easy-to-use interface, simple integration, and good ROI". On the other hand, the top reviewer of TeamViewer Remote Management writes "Highly stable and scalable solution". ConnectWise RMM is most compared with ConnectWise Automate, N-able N-sight Remote Monitoring & Management, Atera, Kaseya VSA and NinjaOne, whereas TeamViewer Remote Management is most compared with Azure Bastion, NinjaOne, Datto Remote Monitoring and Management and Kaseya VSA.
See our list of best Remote Monitoring and Management (RMM) vendors.
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