ConnectWise RMM vs TeamViewer ONE comparison

ConnectWise and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. ConnectWise is ranked #7 with an average rating of 8.3, while TeamViewer is ranked #9 with an average rating of 9.0. Additionally, 100% of ConnectWise users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.

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Executive SummaryUpdated on Mar 24, 2026

ConnectWise RMM and TeamViewer ONE target remote management needs. TeamViewer ONE is favored for its enhanced features despite higher costs, while ConnectWise RMM shines in pricing and support.

Features:ConnectWise RMM provides automated patch management, remote access, and network monitoring, aiding streamlined IT operations. In contrast, TeamViewer ONE is known for multi-platform support, robust remote control, and secure data transfer, offering comprehensive device management. These advanced capabilities make it a favored choice for users requiring high functionality.

Room for Improvement:ConnectWise RMM could enhance integration options, improve user interface design, and expand their third-party compatibility to increase overall effectiveness. TeamViewer ONE, on the other hand, might focus on reducing overall costs, enhancing customer training resources, and improving workflow efficiency for better user satisfaction.

Ease of Deployment and Customer Service:ConnectWise RMM boasts straightforward deployment and responsive customer service, simplifying integration into existing environments. TeamViewer ONE, while offering quick installation and robust technical support, wins in terms of speedy setup, appealing to companies needing rapid implementation.

Pricing and ROI:ConnectWise RMM presents cost-effective pricing and solid ROI, attracting budget-conscious buyers. In contrast, TeamViewer ONE, despite higher initial costs, delivers substantial value through its advanced features and extensive support, meriting consideration for those prioritizing feature-rich experiences over immediate expenses.

To learn more, read our detailed ConnectWise RMM vs. TeamViewer ONE Report (Updated: June 2026).

Buyer's Guide

ConnectWise RMM vs. TeamViewer ONE

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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Faiz Fortune

Project Engineer at Moksh Tech

Automated monitoring has streamlined time tracking and project management across all clients

I think the most valuable feature of ConnectWise RMM is scheduling my time with clients and capturing my times with them. Time management is key for my workflow. It helps with keeping track of all our clients and all the devices, so ConnectWise RMM has been quite helpful in managing my IT environment overall. Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks. I can run my automations and ensure that they go through every server, every cloud infrastructure, and every client. I've observed that with ConnectWise RMM, capturing my times used to be quite an issue when working with overseas countries, but now it's much easier, and I can monitor everything I'm doing in real-time.

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Nitesh Ranjan

Senior Software Engineer at a tech vendor with 1,001-5,000 employees

Remote sessions have become smoother and now resolve end user issues more comfortably

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's very informative when there is an error. It allows us to backtrace where the error is and resolve that ourselves. It's a bit of a Swiss Army penknife. We find that it fixes most issues."

"What I appreciate most about Microsoft Intune is that we can manage multiple devices simultaneously in a single frame of time, and I can manage everything remotely from anywhere."

"Microsoft Intune solutions, especially Microsoft Intune and Microsoft 365, have positively impacted my organization by improving endpoint security, enabling centralized device management, supporting remote work efficiently, reducing manual administrative effort through automation, and enhancing compliance and collaboration across the enterprise environment."

"The main benefit for us with Microsoft Intune is centralized management of all devices, allowing us to apply one policy across the company from one location."

"Advanced endpoint analytics provides granular information about devices in Microsoft Intune, facilitating easier troubleshooting at system and application levels."

"Technical support has been helpful and responsive and we are happy with the level of service on offer."

"Among the most valuable features are the Company Portal that is built into Intune, and the update rings so that we can manage what types of future updates the devices get."

"Microsoft Intune simplifies device management by replacing the traditional method of installing OS, joining a domain, and configuring everything manually."

More Microsoft Intune pros

"The most valuable feature is the patching solution."

"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."

"Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks."

"My advice for others looking into using ConnectWise RMM is that it is the best tool to work with in terms of RMM, and I do not know why people prefer NinjaOne; I clearly prefer ConnectWise much more."

"It enables us to respond to issues quickly and efficiently."

"The technical support has been fantastic."

"At this point, this product does everything that I want."

"The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc."

More ConnectWise RMM pros

"What I like about TeamViewer Remote Management is the chat feature on the dashboard, which is very useful. The solution also has a meeting feature, but I don't use that. The remote feature and other features of TeamViewer Remote Management also work fine, so it's a good solution."

"The product is very stable."

"The stability seems to be pretty good so far."

"There are some great features."

"I use the product for remote access. We are IT service providers. In case anybody has problems with their computer, we use the solution to check them."

"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable."

"The user interface is fine."

"It is a scalable solution...The initial setup of TeamViewer Remote Management was very simple."

More TeamViewer ONE pros

Cons

"It doesn't economize when you scale up. We have over 14,000 employees, and we have between 7,500 and 8,000 city-owned or personal devices being used to conduct city business. Its price can be improved. It is not a cheap solution."

"We would like to see the ability to use multiple personas on a device, similar to Samsung Knox, included in future updates."

"Software or patch management solutions must be complemented with something beyond Microsoft Intune because it doesn't upgrade or manage a list of integrated packages and lacks the capacity to upgrade all kinds of software on computers."

"They can improve their MAM policies a little bit more and make them more granular. They should include more granular group policies. They are there, but they need to be more granular. Its stability should also be improved. It is not very stable. Sometimes, it shows some inconsistencies across tenants."

"While Intune works perfectly well, the only potential downside is that the deployment could be a bit complex for some users."

"There is always a noise when you are going to manage any endpoint devices, and noise is definitely there with this solution."

"It can improve for new users; in the starting phase, we found that the logs are too complex or scattered."

"I would like Intune to natively support easier report generation. This improvement would enable less experienced staff to run reports more efficiently without relying on additional tools or functions."

More Microsoft Intune cons

"ConnectWise RMM sometimes has a lag, and the speed can be an issue."

"If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up."

"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."

"The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated."

"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."

"The solution could improve by offering better overall management and dashboards."

"I'm not sure if the security is ideal. They could work to improve it."

"There have been some delays in the past due to unstable internet connection."

"When a user is engaged in a chat on a system with a remote user present, copying the chat content isn't easy."

"They are doing many updates all the time. I don't like having so many updates."

"Integration with other tools would be great. That would always be a bonus."

"In the last 12 months we actually made a decision to go away from TeamViewer. Part of it has to do with the fact that TeamViewer is very expensive."

"There should be an enterprise version of the solution."

"The compatibility needs improvement in TeamViewer Remote Management because there's some incompatibility in some versions of the solution. Some solutions require the higher-performing version of TeamViewer Remote Management. Otherwise, there's incompatibility. The security provided by TeamViewer Remote Management in terms of data transfer also needs improvement. I'd like to see more features in the next release of TeamViewer Remote Management because it's still lacking in features. It would also be good for TeamViewer Remote Management to have a built-in remoting program similar to what Itarian has."

More TeamViewer ONE cons

Pricing and Cost Advice

"We spend a lot of money on Intune licensing, and some of our users have to be double licensed just because of how our dev and corporate environments are segmented."

"While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation."

"It's bundled with Business Premium and an E3 license, which is beneficial. If you have to pay extra, it's pricey, but with the bundled package, it's acceptable. They recently increased the Business Premium pricing, which we don't appreciate. The price increase and yearly commitment are causing some problems for us."

"We have a limited budget for security investments, so Microsoft should consider reducing pricing in our region. This would make investment more viable, especially since larger businesses in other countries can afford it easily."

"There is a license needed for this solution and it is either included in one of the enterprise license agreements. Microsoft licensing is a mathematical institute, it could be quite complex. We tend to ask specialized organizations to research what the most profitable way it would be for us to use licenses in the organizations."

"I recently got to know that the AD P1 license is compulsory to use Intune Autopilot, which was surprising for me. Earlier, this was not the case. It is the wrong thing to do. We now need to purchase AD P1 licenses for us and for our customers. I would rate it a seven out of ten for pricing."

"It's affordable. In comparison to the competitors, the price depends on what features you need from Intune, but it's affordable. There are no hidden costs, but there are some features that go for a premium price. Those are the add-ons for which you have to pay extra."

"Microsoft Intune is not cost-effective as a standalone product."

More Microsoft Intune pricing and cost advice

"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."

"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."

"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."

"My company uses the free version of TeamViewer Remote Management."

"It is a licensed product."

"We are now using the free version, but probably next year we are going to follow up with the paid version."

"Addition services could be lower priced."

"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."

"The solution's license is expensive."

"There are no charges to be paid for the solution since I use it for personal use."

"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."

More TeamViewer ONE pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Outsourcing Company

Construction Company

14%

Comms Service Provider

Outsourcing Company

Performing Arts

Outsourcing Company

13%

Financial Services Firm

13%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	186

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	5
Large Enterprise	11

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What is your experience regarding pricing and costs for Continuum Command?

My experience with pricing, setup cost, and licensing was very smooth; I quickly got a quote from a ConnectWise accou...

See all answers

What needs improvement with Continuum Command?

I have not noticed any limitations or pain points so far.

See all answers

What is your primary use case for Continuum Command?

I have been using ConnectWise RMM for about a year and a few months now, and I am also getting Bitdefender GravityZon...

See all answers

What advice do you have for others considering TeamViewer Remote Management?

Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. Howev...

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What needs improvement with TeamViewer Remote Management?

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automat...

See all answers

What is your primary use case for TeamViewer Remote Management?

I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.

See all answers

Comparisons

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Compared 11% of the time

Jamf Pro vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 3% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 3% of the time

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DX Unified Infrastructure Management vs ConnectWise RMM

Compared 6% of the time

Everbridge IT Alerting vs ConnectWise RMM

Compared 6% of the time

NinjaOne vs ConnectWise RMM

Compared 6% of the time

Kaseya 365 vs ConnectWise RMM

Compared 6% of the time

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NinjaOne vs TeamViewer ONE

Compared 16% of the time

Azure Bastion vs TeamViewer ONE

Compared 11% of the time

Datto Remote Monitoring and Management vs TeamViewer ONE

Compared 11% of the time

GoTo Resolve vs TeamViewer ONE

Compared 8% of the time

N-able N-sight Remote Monitoring & Management vs TeamViewer ONE

Compared 8% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

July 2026

Download Microsoft Intune product report

Buyer's Guide

ConnectWise RMM

August 2026

Download ConnectWise RMM product report

Buyer's Guide

TeamViewer ONE

July 2026

Download TeamViewer ONE product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Continuum Command, Continuum RMM

TeamViewer IoT

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

ConnectWise RMM enhances efficiency for MSPs through patch management and security automation, effectively reducing manual tasks and improving operational capabilities.

ConnectWise RMM empowers Managed Service Providers by offering comprehensive monitoring, management, and automation tools. Its capabilities include effective patch management, remote access via ScreenConnect, and automation tools that support system administration and script scheduling. The platform ensures network discovery and monitoring, maintaining visibility and swiftly addressing potential issues. While users appreciate its seamless integration and sophisticated interface, they also identify limitations such as its predefined nature and connectivity issues when devices are offline. Clients desire enhanced automation and customizable dashboards, as well as integration with IT documentation tools to bolster its utility.

What are the key features of ConnectWise RMM?

Patch Management: Automates updates to reduce manual effort and enhance security.
Remote Access: Utilizes ScreenConnect for efficient remote operations.
Automation Tools: Supports system management and script scheduling for streamlined processes.
Network Discovery: Maintains visibility and resolves issues quickly.
Software Deployment: Simplifies software deployment and status monitoring.

What benefits should users expect in reviews?

Operational Efficiency: Reduces manual tasks with robust automation.
Enhanced Support: Features outsourced NOC and help desk for substantial support.
Improved ROI: Effective software deployment and monitoring increase returns.

ConnectWise RMM has become integral for Managed Service Providers, particularly in IT environments requiring constant monitoring, management, and automation. It supports agent-based monitoring and real-time alerts, aiding in quick issue resolution. The platform facilitates efficient handling of network activities like responding to critical issues, deploying anti-malware, and executing scheduled commands, significantly enhancing client support dynamics in sectors relying on IT infrastructure and services.

ConnectWise

TeamViewer ONE offers remote access and cross-platform functionality, enhancing IT operations across various systems and clouds like AWS and Azure while streamlining setup and secure connections.

Providing a robust platform for IT professionals, TeamViewer ONE enables efficient remote management with features like interactive chat, file transfers, and seamless session management. Despite its strengths, users highlight the need for improved pricing models, security measures, and enhanced stability. Regular updates are requested to tackle connectivity and lag challenges, and improvements in reporting, integration, and mobile remote functionalities are desired.

What are the standout features of TeamViewer ONE?

Remote Access: Facilitates secure control across multiple devices.
Cross-Platform Functionality: Operates on different OS and cloud environments.
File Transfers: Enables smooth and efficient data exchange.
Interactive Chat: Supports real-time communication during sessions.
Remote Management: Provides a comprehensive view of system resources.

What benefits or ROI should users look for in reviews?

Enhanced Collaboration: Simplifies teamwork with easy connectivity.
IT Support Efficiency: Streamlines troubleshooting and support tasks.
Resource Management: Offers tools for managing system performance.
Security Assurance: Delivers trusted connections for data protection.

TeamViewer ONE is implemented in industries requiring remote support and server management, offering solutions for IT support, remote client connections, and seamless meeting management. It assists in monitoring, troubleshooting, and resolving software and hardware issues for service providers and companies.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia

Carey Paul Honda

Buyer's Guide

ConnectWise RMM vs. TeamViewer ONE

June 2026

Free Report: ConnectWise RMM vs. TeamViewer ONE

Find out what your peers are saying about ConnectWise RMM vs. TeamViewer ONE and other solutions. Updated: June 2026.

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