"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."
"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."
"The most valuable feature is the patching solution."
"One of the most valuable features has been that it's a remote tool. I think this is a particularly good tool, and it's user-friendly."
"The most valuable feature is the ease of use. Using this solution enables us to get support easily."
"The most valuable feature is the remote management capabilities."
"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable."
"The stability seems to be pretty good so far."
"It's considered a trusted application."
"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."
"TeamViewer Remote Management is very easy and very good for remote work."
"The solution could improve by offering better overall management and dashboards."
"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."
"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."
"Integration with other tools would be great."
"The price point would probably be an area of improvement with the number of competitors out there offering similar features. TeamViewer usually comes in a little high as compared to other solutions."
"I'm not sure if the security is ideal. They could work to improve it."
"Maybe TeamViewer could be improved with more scalability."
"Sometimes you need more services and need to buy more, depending on if you need it short term or long term."
"The connectivity could improve."
"The security could be improved."
"The security of the solution could be more secure."
Continuum Command is ranked 9th in Remote Monitoring and Management Software with 3 reviews while TeamViewer Remote Management is ranked 5th in Remote Monitoring and Management Software with 10 reviews. Continuum Command is rated 9.0, while TeamViewer Remote Management is rated 8.6. The top reviewer of Continuum Command writes "Easy-to-use interface, simple integration, and good ROI". On the other hand, the top reviewer of TeamViewer Remote Management writes "Efficiently accesses other end-points". Continuum Command is most compared with ConnectWise Automate, Kaseya VSA, Datto Remote Monitoring and Management, Atera and N-able Remote Monitoring & Management, whereas TeamViewer Remote Management is most compared with Datto Remote Monitoring and Management, NinjaOne, Azure Bastion, N-able Remote Monitoring & Management and ManageEngine Desktop Central MSP. See our Continuum Command vs. TeamViewer Remote Management report.
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