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ConnectWise RMM vs TeamViewer ONE comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 24, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Unified Endpoint Management (UEM)
1st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Microsoft Security Suite (1st)
ConnectWise RMM
Ranking in Unified Endpoint Management (UEM)
16th
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
8
Ranking in other categories
Network Monitoring Software (53rd), Server Monitoring (18th), IT Infrastructure Monitoring (45th), Cloud Monitoring Software (31st), IT Alerting and Incident Management (16th), Remote Monitoring and Management (RMM) (7th), Patch Management (16th)
TeamViewer ONE
Ranking in Unified Endpoint Management (UEM)
14th
Average Rating
8.4
Reviews Sentiment
5.4
Number of Reviews
34
Ranking in other categories
Remote Access (18th), Remote Monitoring and Management (RMM) (9th), Patch Management (18th), Digital Experience Monitoring (DEM) (11th)
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
Faiz Fortune - PeerSpot reviewer
Project Engineer at Moksh Tech
Automated monitoring has streamlined time tracking and project management across all clients
I think the most valuable feature of ConnectWise RMM is scheduling my time with clients and capturing my times with them. Time management is key for my workflow. It helps with keeping track of all our clients and all the devices, so ConnectWise RMM has been quite helpful in managing my IT environment overall. Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks. I can run my automations and ensure that they go through every server, every cloud infrastructure, and every client. I've observed that with ConnectWise RMM, capturing my times used to be quite an issue when working with overseas countries, but now it's much easier, and I can monitor everything I'm doing in real-time.
Nitesh Ranjan - PeerSpot reviewer
Senior Software Engineer at a tech vendor with 1,001-5,000 employees
Remote sessions have become smoother and now resolve end user issues more comfortably
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"If the product works, remote access will be a benefit. To this point we have not had reason to have confidence in achieving that access."
"The best features in Microsoft Intune that I appreciate most are its centralized features."
"Microsoft Intune has never crashed for me; it always works without fail."
"Microsoft Intune is best for Windows devices and security in Office 365 and Microsoft-related enterprise environments. It's a nice platform for endpoint management."
"The most valuable features are the ones that make sure that the deployment is of a standard operating system and the Zero Touch deployment, which is very useful. This allows users to have an out of box experience."
"The solution has significantly improved managing a diverse range of devices. We have observed enhancements across Android, iOS, and Windows devices."
"I can control applications, and I can secure applications by using the MAM policy, which is very effective and very helpful in protecting our users' data on mobile devices such as iPhones and Android phones."
"The most valuable feature of Intune is the central dashboard for compliance and policy management."
"Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks."
"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."
"The most valuable feature is the patching solution."
"The technical support has been fantastic."
"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."
"My advice for others looking into using ConnectWise RMM is that it is the best tool to work with in terms of RMM, and I do not know why people prefer NinjaOne; I clearly prefer ConnectWise much more."
"The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc."
"We've seen a lot of MSPs who have grown by using Continuum."
"The product helps us efficiently fix technical issues and maintain system downtime."
"What I like about TeamViewer Remote Management is the chat feature on the dashboard, which is very useful. The solution also has a meeting feature, but I don't use that. The remote feature and other features of TeamViewer Remote Management also work fine, so it's a good solution."
"It's easy to use and maintain."
"Almost all the features are valuable to me, like the scalable feature and its highly interactive software."
"The product is very stable."
"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable."
"The user interface is fine."
"I like that we can get a remote desktop view and even full control over remote machines for communication and troubleshooting, and we can make calls or chat over the applications, which are all quite helpful."
 

Cons

"We need the capabilities of the Cloud Management Gateway (CMG) to be enhanced through Intune instead of Azure."
"Areas for improvement in Intune include expanding support beyond Samsung devices to accommodate other Android manufacturers like Redmi and Motorola."
"Could benefit from user having more control over devices."
"I would like Intune to natively support easier report generation. This improvement would enable less experienced staff to run reports more efficiently without relying on additional tools or functions."
"The reporting and cost have room for improvement."
"I rate Microsoft support between six to eight. The support often involves third parties hired by Microsoft who are knowledgeable, but sometimes the help I receive is not adequate."
"There are differences in protecting the data on a mobile device and on iOS. When you protect the data on iOS, you protect the entire device."
"It's the granularity: 'Is your firewall on? Is BitLocker on?' It's not amazing granularity. But I've looked into other products, like Duo, and they're all similar."
"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."
"ConnectWise RMM sometimes has a lag, and the speed can be an issue."
"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."
"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."
"The solution could improve by offering better overall management and dashboards."
"If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up."
"The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated."
"The price for the license could be improved, as well as the setup could be easier."
"Using the solution’s remote connection causes some lagging issues."
"The connectivity could improve."
"I would like to see better pricing, more customization, and increased automation."
"There are some challenges with compatibility."
"The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session."
"The security could be improved."
"When a user is engaged in a chat on a system with a remote user present, copying the chat content isn't easy."
 

Pricing and Cost Advice

"Its price is fair. It's a normal price. It isn't too expensive or too cheap."
"The pricing is inherently reasonable, as Microsoft leverages market insights to maintain the total cost of ownership at around ninety to ninety-five percent of what would be incurred in an on-premise scenario."
"The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."
"As a partner, we always look for how we can generate more revenue from a consulting point of view, but I do not see any complaints from the customer side regarding pricing, so they are satisfied with it."
"Microsoft Intune is pretty reasonable. We have difficulty with Azure, which is probably why we have not put many assets in Azure. Everything we put there is very expensive."
"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."
"It is expensive. The cost depends on the license that we choose."
"The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."
"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."
"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."
"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."
"Addition services could be lower priced."
"We are now using the free version, but probably next year we are going to follow up with the paid version."
"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."
"Users need to pay a yearly license for TeamViewer Remote Management."
"There are no charges to be paid for the solution since I use it for personal use."
"My company uses the free version of TeamViewer Remote Management."
"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."
"We pay a yearly licensing fee."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
10%
Outsourcing Company
9%
Computer Software Company
7%
Construction Company
12%
Comms Service Provider
11%
Outsourcing Company
11%
Performing Arts
7%
Outsourcing Company
16%
Financial Services Firm
13%
Manufacturing Company
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business191
Midsize Enterprise63
Large Enterprise187
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise5
Large Enterprise11
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Continuum Command?
My experience with pricing, setup cost, and licensing was very smooth; I quickly got a quote from a ConnectWise accou...
What needs improvement with Continuum Command?
I have not noticed any limitations or pain points so far.
What is your primary use case for Continuum Command?
I have been using ConnectWise RMM for about a year and a few months now, and I am also getting Bitdefender GravityZon...
What advice do you have for others considering TeamViewer Remote Management?
Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. Howev...
What needs improvement with TeamViewer Remote Management?
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automat...
What is your primary use case for TeamViewer Remote Management?
I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Continuum Command, Continuum RMM
TeamViewer IoT
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Carey Paul Honda
Find out what your peers are saying about ConnectWise RMM vs. TeamViewer ONE and other solutions. Updated: September 2026.
917,884 professionals have used our research since 2012.