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ConnectWise RMM vs TeamViewer ONE comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 24, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Unified Endpoint Management (UEM)
1st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Microsoft Security Suite (1st)
ConnectWise RMM
Ranking in Unified Endpoint Management (UEM)
16th
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
8
Ranking in other categories
Network Monitoring Software (54th), Server Monitoring (16th), IT Infrastructure Monitoring (45th), Cloud Monitoring Software (31st), IT Alerting and Incident Management (16th), Remote Monitoring and Management (RMM) (7th), Patch Management (16th)
TeamViewer ONE
Ranking in Unified Endpoint Management (UEM)
14th
Average Rating
8.4
Reviews Sentiment
5.4
Number of Reviews
34
Ranking in other categories
Remote Access (22nd), Remote Monitoring and Management (RMM) (9th), Patch Management (19th), Digital Experience Monitoring (DEM) (12th)
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
Faiz Fortune - PeerSpot reviewer
Project Engineer at Moksh Tech
Automated monitoring has streamlined time tracking and project management across all clients
I think the most valuable feature of ConnectWise RMM is scheduling my time with clients and capturing my times with them. Time management is key for my workflow. It helps with keeping track of all our clients and all the devices, so ConnectWise RMM has been quite helpful in managing my IT environment overall. Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks. I can run my automations and ensure that they go through every server, every cloud infrastructure, and every client. I've observed that with ConnectWise RMM, capturing my times used to be quite an issue when working with overseas countries, but now it's much easier, and I can monitor everything I'm doing in real-time.
Nitesh Ranjan - PeerSpot reviewer
Senior Software Engineer at a tech vendor with 1,001-5,000 employees
Remote sessions have become smoother and now resolve end user issues more comfortably
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The system itself is great."
"Intune saves time, and it is very easy to use. It allows us to manage applications completely."
"Their price is really good, which is the reason customers move here, because as part of the Office 365 package, they always get the E365 as well, which makes it easy for them to manage their devices without having additional licenses for Intune."
"Microsoft Intune policies, remote wipe, and using corporate and private profiles are valuable features, but MFA is the most valuable feature as it ensures that the end user is authentic."
"We can manage and standardize security across your environment, identify problems, receive alerts, and so on. That's its purpose, and that's also why it's so good."
"Previously, SCCM was used as an on-premise solution for clients, but now they are moving to Microsoft Intune as a cloud solution with better security and functions."
"Stable product that's easy to set up compared to other MDM products."
"It has a useful device management feature."
"The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc."
"The technical support has been fantastic."
"At this point, this product does everything that I want."
"We've seen a lot of MSPs who have grown by using Continuum."
"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."
"Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks."
"The most valuable feature is the patching solution."
"My advice for others looking into using ConnectWise RMM is that it is the best tool to work with in terms of RMM, and I do not know why people prefer NinjaOne; I clearly prefer ConnectWise much more."
"TeamViewer Remote Management is very easy and very good for remote work."
"The most valuable feature is the remote management capabilities."
"The fact that it's user-friendly and it has a chat option. These are my two favorite features."
"It is user-friendly for opening my server or PC."
"The stability seems to be pretty good so far."
"The most valuable feature of this solution is Remote Access."
"Almost all the features are valuable to me, like the scalable feature and its highly interactive software."
"It's stable and reliable."
 

Cons

"For an existing customer who has an SCCM, it would need to be upgraded to an MECM first before I can introduce Microsoft Intune."
"The challenge we experience is with Mac management. We find Intune not capable enough to handle Mac devices, configurations, or operating system deployments."
"When Microsoft Intune is used with different android devices it does not always work as it is supposed to."
"One of the areas for improvement would be troubleshooting and reporting."
"However, due to access limitations, we are unable to deploy certain security features on end-user devices."
"Microsoft Intune could be improved by adding short video tutorials or direct links to Microsoft articles in the information button."
"I would like to see micro VPN. I like the way that some of the other providers have done something similar where, as you open that app on an end-point device, it creates a micro VPN straight into your device, which is quite a nice little feature. Also, Microsoft Intune relies heavily on its fellow products in the suite. It would be nice if Microsoft Intune could stand on its own two feet."
"The reports that are generated aren't so great; they don't give a lot of meaning so far."
"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."
"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."
"If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up."
"The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated."
"The solution could improve by offering better overall management and dashboards."
"ConnectWise RMM sometimes has a lag, and the speed can be an issue."
"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."
"The solution is a little expensive."
"The main issue with the solution is the stability problem arising from network issues."
"One of the defects that I have noticed with TeamViewer Remote Management is that if I am on a certain version and the person to whom I am connected is not on the same version, then it does not connect at times until I update the solution."
"One feature to add would be a mobile remote feature."
"I want TeamViewer Remote Management to incorporate more integrations."
"In the last 12 months we actually made a decision to go away from TeamViewer. Part of it has to do with the fact that TeamViewer is very expensive."
"They are doing many updates all the time. I don't like having so many updates."
"The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session."
 

Pricing and Cost Advice

"The pricing is good because customers are not complaining about it."
"Microsoft Intune's costliness stems from licensing fees and the overhead associated with its management, user experience, and device remediation."
"There is a license required to use the solution. If you're core users in Office 365, for example, you have Outlook email and E3 license, this is only email. You have to buy an EMS license to have Microsoft Intune. It is expensive."
"It's affordable. In comparison to the competitors, the price depends on what features you need from Intune, but it's affordable. There are no hidden costs, but there are some features that go for a premium price. Those are the add-ons for which you have to pay extra."
"Its pricing seems reasonable."
"As a partner, we always look for how we can generate more revenue from a consulting point of view, but I do not see any complaints from the customer side regarding pricing, so they are satisfied with it."
"The price of Microsoft Intune is reasonable."
"I don't have any problem as far as cost is concerned. It is bundled with our license."
"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."
"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."
"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."
"There are no charges to be paid for the solution since I use it for personal use."
"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"
"We are now using the free version, but probably next year we are going to follow up with the paid version."
"Users need to pay a yearly license for TeamViewer Remote Management."
"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."
"Addition services could be lower priced."
"The solution's license is expensive."
"We pay a yearly licensing fee."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Outsourcing Company
8%
Computer Software Company
7%
Construction Company
14%
Comms Service Provider
10%
Outsourcing Company
10%
Performing Arts
8%
Outsourcing Company
15%
Financial Services Firm
12%
Manufacturing Company
7%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business192
Midsize Enterprise62
Large Enterprise187
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise5
Large Enterprise11
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Continuum Command?
My experience with pricing, setup cost, and licensing was very smooth; I quickly got a quote from a ConnectWise accou...
What needs improvement with Continuum Command?
I have not noticed any limitations or pain points so far.
What is your primary use case for Continuum Command?
I have been using ConnectWise RMM for about a year and a few months now, and I am also getting Bitdefender GravityZon...
What advice do you have for others considering TeamViewer Remote Management?
Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. Howev...
What needs improvement with TeamViewer Remote Management?
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automat...
What is your primary use case for TeamViewer Remote Management?
I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Continuum Command, Continuum RMM
TeamViewer IoT
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Carey Paul Honda
Find out what your peers are saying about ConnectWise RMM vs. TeamViewer ONE and other solutions. Updated: August 2026.
911,549 professionals have used our research since 2012.