Try our new research platform with insights from 80,000+ expert users
ConnectWise RMM Logo

ConnectWise RMM pros and cons

Vendor: ConnectWise
4.0 out of 5
107 followers
Start review

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

Patch management is highly valued.
The integration capabilities need to be seamless and efficient.
ConnectWise RMM is primarily a service provider, offering essential services like outsourced NOC and help desk.
Automation tools in ConnectWise RMM enable effective mass management and scripting.
Rapid response to issues is made possible with ConnectWise RMM's features.

CONS

Users express the need for incorporation of dashboards from other products into the main dashboard.
There's a demand for vaulting support, which would allow documentation of the entire infrastructure, including servers and networks.
ConnectWise RMM is described as managed offshore, which affects user satisfaction due to developers not fully understanding needs.
When a computer hasn't been turned on for a long time, there can be issues reconnecting to the dashboard once powered up.
Initial setup of ConnectWise RMM is considered painful, especially migrating from Automate to RMM, described as time-consuming and not straightforward.
 

ConnectWise RMM Pros review quotes

TS
Nov 13, 2020
The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software.
MV
Oct 15, 2020
The most valuable feature is the patching solution.
DH
Jun 11, 2025
The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc.
Learn what your peers think about ConnectWise RMM. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
reviewer1112928 - PeerSpot reviewer
Jul 24, 2024
It enables us to respond to issues quickly and efficiently.
reviewer1619532 - PeerSpot reviewer
Jul 5, 2021
The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful.
 

ConnectWise RMM Cons review quotes

TS
Nov 13, 2020
They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool.
MV
Oct 15, 2020
I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard.
JonMcWilliams - PeerSpot reviewer
Jun 24, 2024
It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs.
Learn what your peers think about ConnectWise RMM. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
DH
Jun 11, 2025
The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated.
reviewer1112928 - PeerSpot reviewer
Jul 24, 2024
If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up.
reviewer1619532 - PeerSpot reviewer
Jul 5, 2021
The solution could improve by offering better overall management and dashboards.