N-able N-sight Remote Monitoring & Management and ConnectWise RMM compete in the remote management category for IT professionals. N-able N-sight stands out in terms of pricing and support, whereas ConnectWise RMM is preferred for its rich feature set justifying its cost.
Features: N-able N-sight Remote Monitoring & Management offers robust network monitoring, efficient automation, and user-friendly remote access. ConnectWise RMM is known for its extensive customization options, powerful integration capabilities, and comprehensive management tools.
Room for Improvement: N-able N-sight could enhance its customization options, improve its integration with third-party applications, and expand its feature set for advanced IT environments. ConnectWise RMM might benefit from streamlining its deployment process, simplifying its user interface, and offering more competitive pricing for small to medium-sized businesses.
Ease of Deployment and Customer Service: N-able N-sight is praised for its straightforward deployment and responsive customer support. ConnectWise RMM, while requiring more resources for deployment, compensates with knowledgeable customer service.
Pricing and ROI: N-able N-sight is valued for its competitive pricing model and quick return on investment, ideal for budget-conscious projects. ConnectWise RMM involves higher setup costs but is suitable for organizations prioritizing advanced functionality, offering significant ROI for larger operations.
It saves probably more than 50% of the time that would have been required, likely around 75%.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
I am happy with the technical support from SolarWinds regarding the product.
It's affordable, and I have no problem with the cost; the top tiers are affordable for managing about 500 to 1,000 devices.
The pricing for ConnectWise RMM is reasonable.
AI could be applicable in the product to check server issues, find solutions, log tickets, fix problems, and close tickets automatically, which would be great.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.
RMM software designed for next-level protection
Defend Windows and Apple devices with flexible, real-time remote monitoring and management, and a simple dashboard highlighting critical information during operational peaks.
Patch Microsoft and more
Keep devices compliant and secure with flexible patch management that easily allows MSPs to patch every aspect of the MSFT Environment and beyond.
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