We performed a comparison between ConnectWise ScreenConnect and HCL Connections based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"The initial setup is fairly straightforward."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"The ConnectWise ScreenConnect tool is very good for remote access."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."
"The most valuable feature is the Activity flow that is used to catch new activities."
"Mobile interface."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"They could provide a toolbox for the plan I'm on."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"The recent redesign has made it slower and basically worthless."
"There needs to be a way to run the agent without installing, like GoToAssist."
"The support is an area where the product can improve...If you are having an issue on a Monday, the support personnel will contact you next Monday."
"The inclusion of a file plugin for Windows Explorer would make it easier to use."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while HCL Connections is ranked 6th in Corporate Portals (Enterprise Information Portals) with 55 reviews. ConnectWise ScreenConnect is rated 8.4, while HCL Connections is rated 8.2. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of HCL Connections writes "Provides potent document sharing with good integration with the Microsoft desktop and smartphones". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas HCL Connections is most compared with SharePoint, Skype for Business, Microsoft Teams, Atlassian Confluence and Microsoft 365 Business.
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