"All the features of ConnectWise Manage are valuable. However, ticketing, customer management, customer communication, technician efficiency, calendars, coding, billing, invoicing, and contract management are available. It's a complete solution. Additionally, the company is responsive with the ability to progress or make necessary changes happen."
"Contains every feature that a VAR or MSP would want."
"We like the way that ConnectWise is completely integrated. So you when you identify an opportunity, you can save it, and ConnectWise pushes it through to the whole invoicing process."
"The ease of reporting is valuable. We have a weekly management meeting, and we gather numbers from ConnectWise in preparation for that. It is helpful for measuring how we're doing in our performance."
"I like the search function up top where if you know what you're searching for, you can find it pretty quickly. Because you've got the option to change what the search parameters are, whether you're searching for a project, quote, ticket, or an invoice, you can kind of pick and choose what you're looking for."
"The platform is easy to use."
"I also like ConnectWise's ability to set up queries. I can set up all these different queries that look for specific things and end up with a list of results, like feedback from the client or the ticket status."
"It's a pretty simple web interface. The rules engine was really easy to set up, and it ingests emails very well."
"The most valuable feature has been the ability to give control to others for support purposes."
"The implementation is quite straightforward."
"This solution is straightforward to use."
"The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things."
"We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple."
"The most valuable feature of TeamViewer is the ability to remote into another device."
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
"The most valuable feature of TeamViewer is its ease of use and beneficial remote access."
"Has a very outdated 90s interface and not all features are accessible via the mobile app."
"Sometimes it is a little bit slow, which is the only complaint I have about it."
"It needs to be easier to share tickets between users who need to work together."
"ConnectWise PSA’s graphical interface is a little old."
"The speed could be better, and the reporting could be a lot better."
"The tracking inventory or the way it tracks the products is not very good."
"Their reporting options aren't great. BrightGauge was something that we added on, and that enhanced the experience."
"If you've got 40 tickets that come in, that get generated, that don't get properly tagged with the company, you can't just check them all and reassign them to another company. You have to individually reassign each one of those tickets to a new company."
"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."
"TeamViewer could be more secure."
"TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough."
"The product can sometimes crash."
"The performance could always be better."
"We have a consultant that helps us do the virtual aspects of TeamViewer."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."
ConnectWise PSA is ranked 1st in Professional Services Automation (PSA) with 19 reviews while TeamViewer is ranked 1st in Remote Access with 84 reviews. ConnectWise PSA is rated 8.2, while TeamViewer is rated 8.6. The top reviewer of ConnectWise PSA writes "Its macros, shortcuts and custom queries are really helpful ". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". ConnectWise PSA is most compared with ServiceNow, Datto Autotask Professional Services Automation, JIRA Service Management, Kaseya BMS and ManageEngine ServiceDesk Plus, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support.
We monitor all Professional Services Automation (PSA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
