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2018-11-16T20:25:00Z
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
  • 0
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What needs improvement with ConnectWise Manage?

Please share with the community what you think needs improvement with ConnectWise Manage.

What are its weaknesses? What would you like to see changed in a future version?

4
PeerSpot user
4 Answers
Chris Walters - PeerSpot reviewer
VoIP Network Engineer at Infinet Solutions
MSP
Top 5Leaderboard
2021-05-05T23:04:16Z
05 May 21

There are some edit and mass edit functions that don't exist. You can mass delete tickets or mass move tickets from one board to another, but you can't mass change a company. So, if you've got 40 tickets that come in, that get generated, that don't get properly tagged with the company, you can't just check them all and reassign them to another company. You have to individually reassign each one of those tickets to a new company. Also, I have seen some unreliability on some of the workflow rules where we have rules that are set to inspect our board every five minutes and move tickets that match certain criteria to different places. At times, these workflow rules just stop working for a few hours. Then, we end up having a bunch of tickets that start piling up that were supposed to be automated out. Also, integration with some of their other services could be improved so that the process is not as clunky as it is now.

BP
Network Administrator at a computer software company with 11-50 employees
MSP
Top 10Leaderboard
2020-12-09T17:08:08Z
09 December 20

Sometimes it is a little bit slow, which is the only complaint I have about it. If you're trying to do a mass update on tickets or anything like that, sometimes it takes a while to finish.

Mitchell Fitzpatrick - PeerSpot reviewer
Junior Engineer at a tech services company with 11-50 employees
Real User
2020-03-19T13:00:51Z
19 March 20

The UX for general users can be improved as the UI is quite clunky and complicated. The ability to collaborate on and communicate about tickets can be improved. It needs to be easier to share tickets between users who need to work together. Having an internal chat system would be helpful, rather than having to rely on emails and notes. The technical support response times and SLAs could be improved, although the support, itself, is thorough.

it_user961710 - PeerSpot reviewer
System Engineer at PCPlus Networks
User
2018-11-16T20:25:00Z
16 November 18

* The login issues with the cache always needing to be cleared. * Furthermore, the configurations tab needs to be condensed and not so long.

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Related Questions
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
May 05, 2021
Hi Everyone, What do you like most about ConnectWise Manage? Thanks for sharing your thoughts with the community!
2 out of 3 answers
Mitchell Fitzpatrick - PeerSpot reviewer
Junior Engineer at a tech services company with 11-50 employees
19 March 20
The most valuable feature is the management of projects from start to finish.
BP
Network Administrator at a computer software company with 11-50 employees
09 December 20
It handles ticketing pretty well, and it's not something I have many critiques for.
PeerSpot user
Manager of IT Connectivity at a healthcare company with 51-200 employees
Oct 25, 2021
I am evaluating different support platforms for my Healthcare organization. The intention is to use the platform with external and internal users, and the platform should be HIPAA compliant with all the required guidelines of encryption with data in transit and data at rest. I've looked into the different modules with JIRA but none of them seem to be concrete enough to support HIPAA compliance...
2 out of 9 answers
PeerSpot user
Director of Technology at a tech services company
10 January 17
What aspects of the IS HIPAA spec are you worried about JIRA violating? Are you intending to use it as a patient-facing solution, or internal for developers?
10 January 17
Hi Ariel, I would use https://synoptek.com/it-infrastructure-services/it-support/24x7-help-desk/ I cannot find any HIPAA compliance for JIRA. Regards, Patrick
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