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2020-03-19T13:00:51Z
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
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What advice do you have for others considering ConnectWise Manage?

If you were talking to someone whose organization is considering ConnectWise Manage, what would you say?

How would you rate it and why? Any other tips or advice?

3
PeerSpot user
3 Answers
Chris Walters - PeerSpot reviewer
VoIP Network Engineer at Infinet Solutions
MSP
Top 5Leaderboard
2021-05-05T23:04:16Z
05 May 21

Make sure that it provides everything that you need. I think it probably does everything that you need it to do if you're willing to go through the work to configure it properly. I think ConnectWise is a great solution. However, I believe it's going to start losing market share based on its somewhat restrictive licensing practice. I would say that it's similar to a Cisco or an Avaya phone system, where you're going to get the best, probably one of the best things out there on the market, but you're also going to pay the highest dollar for it. Also, you're not necessarily going to have the best tech support because they will be supporting such a large clientele. Overall, I would rate ConnectWise Manage at eight on a scale from one to ten. Their team doesn't know the API as well as they probably need to in order to support the admin personnel who are trying to utilize it.

BP
Network Administrator at a computer software company with 11-50 employees
MSP
Top 10Leaderboard
2020-12-09T17:08:08Z
09 December 20

My advice for anybody who is considering this product is that it works well if you're using all of the ConnectWise tools. I imagine that if you weren't, it wouldn't be as good. We use ConnectWise Automate, as well as Manage and some other ones, and it seems to work well with their suite. At the moment, it seems to do everything that we want it to do. I would rate this solution an eight out of ten.

Mitchell Fitzpatrick - PeerSpot reviewer
Junior Engineer at a tech services company with 11-50 employees
Real User
2020-03-19T13:00:51Z
19 March 20

My advice to anybody who is implementing this solution or another CRM is to migrate slowly and bring across departments one at a time. Definitely map out the entire migration to make sure that everything is aligned correctly. Otherwise, you'll run into issues. I would rate this solution a seven out of ten.

Learn what your peers think about ConnectWise Manage. Get advice and tips from experienced pros sharing their opinions. Updated: October 2022.
634,550 professionals have used our research since 2012.
Related Questions
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Jun 23, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 11 answers
Mitchell Fitzpatrick - PeerSpot reviewer
Junior Engineer at a tech services company with 11-50 employees
19 March 20
We use this solution for several use cases. For example, it is used for our entire procurement area and ordering all of our stock on hand. It is used for ordering smartphones and smart devices. We also use it for managed services because we provide IT services to clients. It receives and manages bulk tickets from a variety of different clients. Essentially, it is our ticketing and CRM system.
BP
Network Administrator at a computer software company with 11-50 employees
09 December 20
Our primary use is for straightforward ticketing.
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Jun 23, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 6 answers
Mitchell Fitzpatrick - PeerSpot reviewer
Junior Engineer at a tech services company with 11-50 employees
19 March 20
The licensing is cheaper than Salesforce. There are some different add-ons and benefits that are optional and come at an additional cost.
Chris Walters - PeerSpot reviewer
VoIP Network Engineer at Infinet Solutions
05 May 21
The cost can be the main barrier. It's not a solution for a three person company. It just isn't going to be cost effective. Because ConnectWise Manage does have everything there, the licensing is a little bit restrictive as far as how they granularly assign licenses rather than having more of an all-inclusive package. You're going to get everything you want, but you're going to pay more for it than you would for some other solutions that may offer all the same features but may require more technical abilities in order to implement them properly.
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