We performed a comparison between ConnectWise ScreenConnect and LogMeIn Rescue based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"It's very low maintenance."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"The initial setup is fairly straightforward."
"Better than TeamViewer and useful for fixing problems remotely."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."
"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."
"The solution has been in the market for the past 20 years. For us, it is one of the best tools."
"Ability to save a permanent remote connection, hold, and/or transfer."
"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."
"It is very straightforward to set up, use, install, and transfer sessions."
"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."
"If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime."
"The solution should add the ability to video chat with the user on the other end."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"I really didn't care for the onboarding process and it is something that should be improved."
"The solution is a little bit complicated when you want to implement it."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"The recent redesign has made it slower and basically worthless."
"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"The solution’s pricing could be improved."
ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews. ConnectWise ScreenConnect is rated 8.4, while LogMeIn Rescue is rated 9.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer and LogMeIn Pro, whereas LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central and Check Point Remote Access VPN. See our ConnectWise ScreenConnect vs. LogMeIn Rescue report.
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