ConnectWise ScreenConnect vs LogMeIn Rescue comparison

ConnectWise and GoTo are both solutions in the Remote Access category. ConnectWise is ranked #18 with an average rating of 9.5, while GoTo is ranked #13 with an average rating of 9.0. ConnectWise holds a 1.6% mindshare in VUS, compared to GoTo’s 1.9% mindshare. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

ConnectWise ScreenConnect and LogMeIn Rescue are popular remote access solutions with distinct strengths and user satisfaction levels. ConnectWise ScreenConnect has an edge in pricing and user support, while LogMeIn Rescue stands out for its feature set.

Features: ConnectWise ScreenConnect is praised for its robust customization options, seamless sessions, and strong security features. LogMeIn Rescue is noted for its advanced diagnostic tools, extensive integration capabilities, and cross-platform support.

Room for Improvement: Users of ConnectWise ScreenConnect suggest enhancements in reporting capabilities, a less steep learning curve, and improved interface design. LogMeIn Rescue users highlight the need for more flexible pricing models, improved user training resources, and enhancements in customer feedback mechanisms.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect is commended for its quick setup process and responsive customer support. LogMeIn Rescue's deployment is straightforward but is sometimes criticized for slower customer service response times.

Pricing and ROI: ConnectWise ScreenConnect offers a competitive initial setup cost and tends to deliver strong ROI due to its lower price point. LogMeIn Rescue, while pricier, justifies its cost with high-quality features and reliable performance, leading to a satisfying ROI for users who require comprehensive solutions.

To learn more, read our detailed ConnectWise ScreenConnect vs. LogMeIn Rescue Report (Updated: June 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. LogMeIn Rescue

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of July 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.6% compared to the previous year. The mindshare of ConnectWise ScreenConnect is 1.6%, up from 1.6% compared to the previous year. The mindshare of LogMeIn Rescue is 1.9%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The interface is user-friendly, and the reporting tool works in real-time."

"Intune can wipe devices. For example, if a disgruntled employee wants to leak the data on their company phone, Intune can terminate their access and wipe the entire device with a click."

"The key benefit of Intune is its integration with the Microsoft ecosystem."

"The most valuable feature of Microsoft Intune is having all our devices compliant with our policies."

"Microsoft Intune policies, remote wipe, and using corporate and private profiles are valuable features, but MFA is the most valuable feature as it ensures that the end user is authentic."

"Microsoft Intune scales very effectively with our growing needs."

"It is absolutely a positive investment."

"There are so many features, but Windows Autopilot is one of the features that are very valuable for most customers."

More Microsoft Intune pros

"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."

"Unattended access is the most important feature."

"Remote support is efficient and easy for our end users to receive support."

"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."

"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."

"The product is really easy to deploy."

"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."

"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."

More ConnectWise ScreenConnect pros

"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."

"Has an easy way to remote on to a remote computer without having prior access to it."

"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."

"The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it."

"LogMeIn is a remote tool that I use for remote solutions."

"With the product, I have never had an issue with it. I have never had to look up anything or call anyone."

"I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other software, you are lucky if you get 80%."

"Being able to transfer files quickly and easily via the remote file manager."

More LogMeIn Rescue pros

Cons

"The current Intune reporting functionality could benefit from some improvements."

"We would like to see support for Chrome and/or devices for Chromebooks."

"They can improve their MAM policies a little bit more and make them more granular. They should include more granular group policies. They are there, but they need to be more granular. Its stability should also be improved. It is not very stable. Sometimes, it shows some inconsistencies across tenants."

"Sometimes, customers compare it with AirWatch, but the concept of Intune is different from other solutions. It's an application management app. It gets a bit difficult to explain it to customers, but it's not a product limitation. It takes a presale document or presentation to explain it to customers."

"The reporting part needs improvement, and it would be beneficial if it could integrate with third-party tools instead of just Power BI."

"We faced issues with macOS support. The product should have better inventory and asset management."

"The information we receive at the device level needs improvement."

"If we could remote into a device, it would be great. Currently, we cannot directly connect to the user device. We have to use other tools such as VMware for connecting to devices."

More Microsoft Intune cons

"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."

"There needs to be a way to run the agent without installing, like GoToAssist."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."

"Mobile interface."

"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

More ConnectWise ScreenConnect cons

"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."

"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."

"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."

"They need to combine computer and mobile end-user support to be a more streamlined experience."

"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."

"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."

"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."

"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

More LogMeIn Rescue cons

Pricing and Cost Advice

"It is reasonable for the features it has."

"It is not a cheap solution. The price for a device when you start using it at a large scale can be improved. It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs."

"Existing E5 license holders for M365, Intune, and Azure, receive a free license."

"It's bundled with Business Premium and an E3 license, which is beneficial. If you have to pay extra, it's pricey, but with the bundled package, it's acceptable. They recently increased the Business Premium pricing, which we don't appreciate. The price increase and yearly commitment are causing some problems for us."

"Microsoft Intune is expensive."

"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."

"The price of Microsoft Intune is reasonable."

"All security solutions worldwide are expensive. Microsoft has allowed a small scale of features within Microsoft Intune for cost-efficient solutions. If you want the full suite, you need to invest more to gain better security features."

More Microsoft Intune pricing and cost advice

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"It is priced fairly."

"I download the product for free with ConnectWise RMM's license."

"We pay $3,000 USD for the service, yearly upfront."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"Make sure you have enough licensing for all the techs that you have."

"Pricing is fair for Control and the licensing is simple."

More ConnectWise ScreenConnect pricing and cost advice

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"The rescue model is licensed by user."

"The pricing is a little on the higher side, though."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"It's definitely worth the value."

More LogMeIn Rescue pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

Educational Organization

Manufacturing Company

Computer Software Company

19%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

Manufacturing Company

17%

Computer Software Company

11%

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

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What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities...

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What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

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Check Point Remote Access VPN vs ConnectWise ScreenConnect

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Compared 23% of the time

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Compared 13% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

June 2025

Download Microsoft Intune product report

Buyer's Guide

ConnectWise ScreenConnect

June 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

LogMeIn Rescue

June 2025

Download LogMeIn Rescue product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

ConnectWise Control, ScreenConnect

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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Sample Customers

Mitchells and Buzzers, Callaway

Jon Rosen Systems

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Buyer's Guide

ConnectWise ScreenConnect vs. LogMeIn Rescue

June 2025

Free Report: ConnectWise ScreenConnect vs. LogMeIn Rescue

Find out what your peers are saying about ConnectWise ScreenConnect vs. LogMeIn Rescue and other solutions. Updated: June 2025.

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