We performed a comparison between ConnectWise ScreenConnect and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can bring up a command prompt remotely and execute commands without having to disturb the user."
"It's very low maintenance."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"The initial setup is fairly straightforward."
"The ConnectWise ScreenConnect tool is very good for remote access."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
"The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
"The most valuable features of TeamViewer are the ability for administrators to lock the remote systems, simple connections, and easy login access."
"TeamViewer is fast and easy to manipulate."
"The implementation process is simple."
"It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine."
"I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution."
"The product is easy to install."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"I really didn't care for the onboarding process and it is something that should be improved."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"The security could improve in TeamViewer."
"TeamViewer could improve by adding support for other operating systems, such as Linux and CAKE."
"We have a consultant that helps us do the virtual aspects of TeamViewer."
"You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic."
"The solution could improve by increasing or removing the time limitation on the use of a session."
"Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"TeamViewer can improve connectivity. I had some problems connecting to my clients and now I use AnyDesk."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while TeamViewer is ranked 3rd in Virtual Meetings with 84 reviews. ConnectWise ScreenConnect is rated 8.4, while TeamViewer is rated 8.6. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, LogMeIn Pro, BeyondTrust Remote Support and Splashtop Remote Support, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access and ISL Online. See our ConnectWise ScreenConnect vs. TeamViewer report.
See our list of best Virtual Meetings vendors and best Remote Access vendors.
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