We performed a comparison between BeyondTrust Remote Support and ConnectWise ScreenConnect based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Offers a secure method of access without having to install agents everywhere."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"Better than TeamViewer and useful for fixing problems remotely."
"I've noted an ROI while using the solution."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"The ConnectWise ScreenConnect tool is very good for remote access."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"Unattended access is the most important feature."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"Although the learning curve is steep, the product is well-documented."
"Technical support for this region can be improved."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"The possibility to integrate a chatbot would take this product to the next level."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"There needs to be a way to run the agent without installing, like GoToAssist."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews. BeyondTrust Remote Support is rated 9.0, while ConnectWise ScreenConnect is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and BMC Helix ITSM, whereas ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and Splashtop Remote Support. See our BeyondTrust Remote Support vs. ConnectWise ScreenConnect report.
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