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2020-05-18T07:50:00Z

What do you like most about LogMeIn Rescue?


Hi Everyone,

What do you like most about LogMeIn Rescue?

Thanks for sharing your thoughts with the community!

PeerSpot user
Guest
33 Answers

reviewer1435599 - PeerSpot reviewer
Top 10Real User

The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it.

2020-10-13T07:21:00Z
Gerry Human - PeerSpot reviewer
Top 10Real User

They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems.

There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable.

2020-10-11T08:58:00Z
Robert Gabriel - PeerSpot reviewer
Top 10Real User

Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.

2020-05-18T07:50:00Z
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