We performed a comparison between ConnectWise ScreenConnect and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Remote support is efficient and easy for our end users to receive support."
"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"It is super easy to use and relatively inexpensive."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"It's very low maintenance."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"Microsoft is very reasonable in its approach to cost."
"Microsoft Remote Desktop Services is highly stable."
"The most valuable features of the solution are ease of use and the simple environment."
"You can scale the product."
"The solution works on Microsoft servers."
"The performance is one of the main features of this solution."
"The most valuable features are the desktop session and desktop virtualization."
"I've had good experiences with Microsoft customer support."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"There needs to be a way to run the agent without installing, like GoToAssist."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"I really didn't care for the onboarding process and it is something that should be improved."
"They could provide a toolbox for the plan I'm on."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"The recent redesign has made it slower and basically worthless."
"Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license.""
"We'd like to see more integration with other vendors."
"It could offer better security for enterprises."
"From the perspective of an IT professional, Microsoft Remote Desktop is very easy to use. However, it could be made easier to use for the end user, especially when it comes to activating it."
"Microsoft should be more compatible with other operating system."
"We are searching for a product with better remote access and remote sessions."
"The pricing could be better."
"The solution isn't as good as the Citrix option."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 75 reviews. ConnectWise ScreenConnect is rated 8.4, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". ConnectWise ScreenConnect is most compared with Check Point Remote Access VPN, TeamViewer, LogMeIn Pro, BeyondTrust Remote Support and Splashtop Remote Support, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, VMware Workstation and Citrix Workspace. See our ConnectWise ScreenConnect vs. Microsoft Remote Desktop Services report.
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