LogMeIn Rescue vs Microsoft Remote Desktop Services comparison

GoTo and Microsoft are both solutions in the Remote Access category. GoTo is ranked #13 with an average rating of 9.0, while Microsoft is ranked #2 with an average rating of 8.4. GoTo holds a 2.0% mindshare in VUS, compared to Microsoft’s 10.5% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 86% of Microsoft users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Microsoft Remote Desktop Services and LogMeIn Rescue compete in the remote access solution category. LogMeIn Rescue seems to have the upper hand due to its superior feature set, despite being more expensive.

Features: Microsoft Remote Desktop Services is integrated with the Windows ecosystem, easy to use, and performs effectively for basic remote access tasks. LogMeIn Rescue offers multi-platform support, robust security, and comprehensive remote management tools.

Room for Improvement: Microsoft Remote Desktop Services should enhance its security protocols, improve compatibility with non-Windows systems, and add more advanced troubleshooting tools. LogMeIn Rescue should improve its pricing model and simplify the setup process for non-technical users.

Ease of Deployment and Customer Service: Microsoft Remote Desktop Services has a straightforward deployment process in Windows-centric environments but can be cumbersome in mixed OS settings. Customer service is reliable but sometimes slow to respond. LogMeIn Rescue is known for an intuitive deployment process across multiple platforms and provides responsive and helpful customer support.

Pricing and ROI: Microsoft Remote Desktop Services is cost-effective for businesses already using other Microsoft services, providing a good ROI. LogMeIn Rescue is perceived as expensive but delivers a strong ROI due to its extensive feature set and reliable performance.

To learn more, read our detailed LogMeIn Rescue vs. Microsoft Remote Desktop Services Report (Updated: April 2025).

Buyer's Guide

LogMeIn Rescue vs. Microsoft Remote Desktop Services

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of May 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.4%, down from 11.4% compared to the previous year. The mindshare of LogMeIn Rescue is 2.0%, down from 2.4% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 10.5%, down from 14.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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Terje Romen

CEO & Owner at Mono AS

Accessing the same desktop experience from anywhere but user template creation needs improvement

Mostly we are quite happy with it. However, some of us want a more powerful desktop. When not present, we use a remote tool called Splashtop, which is a good solution for some users. We have about ten licenses for those who need a powerful workstation at the office. We have not used many different tools. We are never in contact with Microsoft. These are quite basic configurations, to be honest. It's not complicated. AI is coming to or is already in some applications we are using. Not system-wise, however, it might be good. I'd rate the solution seven out of ten. It's quite good, yet certainly not perfect.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft's cloud comes with a lot of extra features that are free of charge."

"One of the most valuable aspects of Microsoft Intune is its seamless integration with Azure Active Directory, offering capabilities akin to Group Policy Objects."

"Microsoft Intune is far more efficient and faster than MECM."

"It is a very stable and scalable cloud-only solution."

"The most valuable feature of Intune is the user-friendly portal for end users."

"It is a comprehensive security solution that not only controls access to enterprise resources but also tracks and prevents unauthorized access, ensuring the protection of sensitive data and preventing potential data loss scenarios."

"The best part of Intune is device control. If we need to block a user from opening something in their organization's system, we can do it from Intune. If we want to restrict the movement of an organization's data to prevent users from copying the data into Outlook, WhatsApp, or their personal Gmail, we can limit that via Intune. It secures all corporate data."

"It's normally able to meet 100% expectations of our customers."

More Microsoft Intune pros

"Has an easy way to remote on to a remote computer without having prior access to it."

"Being able to transfer files quickly and easily via the remote file manager."

"It works with different operating systems, I can connect to a PC or Mac."

"If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime."

"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."

"LogMeIn is a remote tool that I use for remote solutions."

"It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there."

"It is very straightforward to set up, use, install, and transfer sessions."

More LogMeIn Rescue pros

"The most valuable part of RDS is that it allows you to work from any location and check the server through a VPN connection."

"The solution is stable and reliable."

"I like that it works. In most cases, it's predictable. You know what you get."

"It allows employees to log on to corporate resources remotely."

"The most valuable feature of Microsoft Remote Desktop Services is that it scales well."

"I've had good experiences with Microsoft customer support."

"The solution is easy to use."

"It's part of the Microsoft Operating system and is free."

More Microsoft Remote Desktop Services pros

Cons

"The solution could be improved by the opportunity to connect third-party application databases, such as Chocolatey or another setup store, to Intune."

"It would be great to see on-premises mailboxes and for the solution to have geofencing capabilities."

"I think there should be a better tracking of the cell phones used on the Intune."

"Microsoft Intune has potential for improvement; I would like to see a lot more customization in the reporting tools."

"There are items that require improvements. One is the controls from iOS."

"There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android."

"The configuration and pricing can be improved."

"Improvements are needed in Microsoft Intune's enterprise app management, including support for more applications in app patching, boot batching, and discovery. I also hope the cost of Remote Help will decrease because it's a much-needed Intune function. Our customers need that capability, or they will buy it from a third party at a premium."

More Microsoft Intune cons

"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

"They need to combine computer and mobile end-user support to be a more streamlined experience."

"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."

"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."

"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."

"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."

"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."

"They need to improve their technical support."

More LogMeIn Rescue cons

"Users have to re-enter their ID and password every time they log on, which is tedious and repetitive."

"The solution should introduce a chat feature for end users."

"The performance of Remote Desktop Services could be better."

"We find the services are not as transparent as we would like for our integration with Citrix."

"We'd like to see more integration with other vendors."

"The user interface needs improvement."

"There have been some network issues in the solution. So, when we used to connect it, the solution suddenly got disconnected. So the network part needs to be improved."

"We'd like them to continue to improve on security."

More Microsoft Remote Desktop Services cons

Pricing and Cost Advice

"Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair."

"It's monthly for us, but it's built into the license cost that we pay our IT each month. It's maybe 129 Kroner per head, which translates to £10. There are some additional costs. Our IT had to set up and configure their own server, so there is an extra cost for that, but I'm not sure what that costs."

"It is expensive. The cost depends on the license that we choose."

"We work in the charity sector, so a lot of our clients get Microsoft Premium licenses or Business Premium for free. They get ten licenses free, and a lot of our clients do not have more than ten staff members. They are getting the tool for free, so its cost is not an issue."

"It's affordable. In comparison to the competitors, the price depends on what features you need from Intune, but it's affordable. There are no hidden costs, but there are some features that go for a premium price. Those are the add-ons for which you have to pay extra."

"Microsoft Intune's costliness stems from licensing fees and the overhead associated with its management, user experience, and device remediation."

"It's a bit expensive from a licensing perspective, especially as we look to have organizations with tenants across the globe."

"We use Defender ATP and E5 licenses."

More Microsoft Intune pricing and cost advice

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"The pricing is worth the value."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"The pricing is a little on the higher side, though."

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

More LogMeIn Rescue pricing and cost advice

"It's not an expensive solution."

"Microsoft Remote Desktop Services is less expensive than some other solutions on the market."

"The solution is overly expensive."

"We do not have to pay for the product."

"I think that Microsoft Remote Desktop Services is expensive compared to Login solution."

"It will probably cost about $500 USD to get the resources set up in the cloud."

"The price of Microsoft Remote Desktop Services is reasonable."

"The solution has a perpetual license and it is purchased upfront."

More Microsoft Remote Desktop Services pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

19%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

16%

Computer Software Company

11%

Financial Services Firm

Government

Computer Software Company

13%

Manufacturing Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

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What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

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What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

What do you like most about Microsoft Remote Desktop Services?

The tool shares computer resources perfectly.

See all answers

What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?

I've never had an issue with it. I've always thought the pricing for RDS was reasonable.

See all answers

What needs improvement with Microsoft Remote Desktop Services?

We would like configuration to be automatic and the price to be close to zero, however, that's not realistic. Everyon...

See all answers

Comparisons

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Compared 13% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 8% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 6% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

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GoTo Resolve vs LogMeIn Rescue

Compared 23% of the time

TeamViewer vs LogMeIn Rescue

Compared 18% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 12% of the time

VNC Connect vs LogMeIn Rescue

Compared 8% of the time

LogMeIn Central vs LogMeIn Rescue

Compared 6% of the time

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Horizon 8 vs Microsoft Remote Desktop Services

Compared 20% of the time

Apache Guacamole vs Microsoft Remote Desktop Services

Compared 12% of the time

TeamViewer vs Microsoft Remote Desktop Services

Compared 8% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Microsoft Remote Desktop Services

Compared 8% of the time

Parallels Access vs Microsoft Remote Desktop Services

Compared 7% of the time

More Microsoft Remote Desktop Services Competitors

Product Reports

Buyer's Guide

Microsoft Intune

May 2025

Download Microsoft Intune product report

Buyer's Guide

LogMeIn Rescue

May 2025

Download LogMeIn Rescue product report

Buyer's Guide

Microsoft Remote Desktop Services

May 2025

Microsoft Remote Desktop Services report

Download Microsoft Remote Desktop Services product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Remote Desktop Services

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Free Trial

GoTo

Microsoft Remote Desktop Services is a highly regarded remote access tool in addition to being a top-ranked Virtual Desktop Infrastructure (VDI) solution in the marketplace today.

Microsoft Remote Desktop Services (RDS) is a suite of valuable elements of the Windows operating system (OS) that serve specific desired objectives. Microsoft RDS integrates various features that allow approved users to gain access to graphical desktops and Windows applications remotely. Approved users are able to deploy applications or even a complete desktop without having to install anything on their devices. Everything remains in the cloud. This ensures that there are never any compatibility issues and keeps the organization's original network secure at all times. Administrators are also able to ensure that data cannot be stored in any unapproved location, such as the local device, unapproved drives, or any other location.

Microsoft RDS makes it easy for business organizations to access Windows Desktops and other Windows applications remotely to ensure today’s busy enterprise organizations are able to maintain the highest levels of productivity at all times. There are two basic ways organizations can effectively utilize RDS.

Microsoft Remote Desktop Component: This allows users to connect with various alternate desktops from their current device. Once the user has gained a secure connection based on the approved administrative permissions, the user can seamlessly access and interact with the remote desktop. Users have the feeling of having this new virtual desktop installed directly on their machine.

RemoteApp: Users are able to easily access cloud-based applications via their own personal desktop computers or other approved mobile devices. This application ensures overall application management is centralized and consistent throughout the entire business enterprise.

Microsoft Remote Desktop Services Benefits

Microsoft Remote Desktop Services has many benefits. Some of its most valuable benefits include:

Access Windows applications remotely from any device
Enhanced consistent application performance
Increased computing resources
Secure cloud-based data storage.
Streamlined management processes
Reduction in technical administrative resources
Reduction in hardware and device costs.
Improved employee productivity
Cost-effective
Improved Profitability
Reduce carbon footprint

Microsoft Remote Desktop Services makes it easy for busy enterprise organizations to stay productive and remain competitive in today’s aggressive marketplace. An organization's end-users can be given access to their own specific desktops from any location, anytime, using any approved device. Additionally, users can access Microsoft applications without having an effect on their device's resource capacity or performance.

Reviews from Real Users

“What I found most valuable in Microsoft Remote Desktop Services is accessibility because the solution lets you take control of your computer remotely, and that's a good feature.” Pascal B., IT consultant at Secoptrial

“The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility.” Jan S. Solution Architect at a tech services company

“The most valuable features are that it is fast and cost-effective. I am not aware of a replacement currently on the market.” Ramon H. Director at Empaco

Microsoft

Sample Customers

Mitchells and Buzzers, Callaway

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Bank Alfalah Ltd.

Buyer's Guide

LogMeIn Rescue vs. Microsoft Remote Desktop Services

April 2025

Free Report: LogMeIn Rescue vs. Microsoft Remote Desktop Services

Find out what your peers are saying about LogMeIn Rescue vs. Microsoft Remote Desktop Services and other solutions. Updated: April 2025.

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