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LogMeIn Rescue vs Microsoft Remote Desktop Services comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
335
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
LogMeIn Rescue
Ranking in Remote Access
23rd
Average Rating
9.0
Reviews Sentiment
7.9
Number of Reviews
20
Ranking in other categories
No ranking in other categories
Microsoft Remote Desktop Se...
Ranking in Remote Access
3rd
Average Rating
8.2
Reviews Sentiment
6.0
Number of Reviews
86
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
 

Mindshare comparison

As of March 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.2%, down from 10.7% compared to the previous year. The mindshare of LogMeIn Rescue is 2.0%, down from 2.2% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 8.2%, down from 12.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune9.2%
Microsoft Remote Desktop Services8.2%
LogMeIn Rescue2.0%
Other80.6%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Aditya Chhibber - PeerSpot reviewer
Regional Partner Manager - India at To be determined Company
Easy setup and effective support
I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…
reviewer2795433 - PeerSpot reviewer
Cloud Ops Lead at a tech vendor with 10,001+ employees
Secure remote access has protected sensitive country data and supports strict compliance needs
I understand from the IT team managing Microsoft Remote Desktop Services that it is complex to set up the multiple roles, certificates, and networks required. Networking is quite complicated. Even though on the data center side it is quite simple, maintaining the farm of other connections that connect to that server is the complex piece. I understand there are more modern systems replicating what this solution does, which are easier to use, such as Azure Virtual Desktop within Microsoft Azure Cloud or Amazon WorkSpaces, which I have used before. Rather than having to manage all the complex networking, you could abstract it away a little further in the cloud for easier use. I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365. I do not believe further features will be rolled out due to its end-of-life state, making it a legacy solution now.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is Intune's ability to push out updates for the security and antivirus. I also like Intune's copilot and the ability to automate processes. For example, if you have 5,000 employees who are issued new PCs and you need to set them up with everything they need."
"Previously, we used on-prem SCCM to deploy applications we built manually. After migrating to Intune, we automated and streamlined the process of deploying applications with autopilot. I can do more with my day. I can manage more applications and ensure that they're updated without monitoring and manually starting that process all over again."
"I would say that Microsoft Intune is absolutely the right choice for any organization that is already invested in the Microsoft 365 ecosystem and wants a unified cloud-native endpoint management approach."
"The ability to manage devices with different sets of policies is most valuable."
"The best features in Microsoft Intune include secure authentication, which I find very favorable, and the fact that we can remotely push applications."
"It's not working perfectly, but Microsoft's Autopilot offers great visibility into automated deployment solutions."
"The aspects I find most valuable are managing the data and applications, restricting users from installing any applications, and being able to wipe the data if a phone is misplaced or stolen."
"What I like most about the tool is that it's now very easy to set up a device for someone to use. It also helps us tremendously in managing security. Before, we used on-premise management with a domain controller. It was difficult to manage security comprehensively. For example, it was hard to know which computers were updated. We weren't able to do that easily with our previous solution."
"I will say 100% in five years, I do not think we have had to use technical support for anything."
"​The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away.​"
"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."
"It is very stable. It adjusts to bandwidth very well."
"​The initial setup is easy. If you want the desktop program, you just download and install it."
"Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."
"It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there."
"The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."
"It's pretty stable."
"The most valuable feature is the ease of use."
"It helps secure a network to a large extent because you can really restrict the number of users and accessibility if needed."
"The solution is easy to deploy and there are many features available that you can turn on or off depending on your budget."
"It allows employees to log on to corporate resources remotely."
"Since the tool has a graphical user interface, it's easier for us to access the server."
"It's built into the operating system and has a command line interface capability to insert credentials, IDs, a password, et cetera."
"The most valuable features of the solution are ease of use and the simple environment."
 

Cons

"Microsoft needs to enhance device-level security, as sometimes when using Microsoft Intune, the device's operating system becomes stuck and requires a full uninstall to remove the Intune bug."
"My main pain point for Microsoft Intune is the contact part. Not all Android or iOS applications have access to integration, for example, contacts."
"The documentation about the custom image setup could be better."
"Microsoft Intune could be improved by adding short video tutorials or direct links to Microsoft articles in the information button."
"One area for improvement is app deployment. Another is the Windows update rollout. If you're rolling out an object to a device that's offline, Intune stops trying to reach this device after it sits idle for a bit. We are forced to find a workaround that could help manage that."
"The installation could be improved to be simplified."
"No option to do end-to-en macOS management. Slow implementation of policies."
"Intune has all the features enabled for Windows devices but needs to be improved on iOS and Apple devices."
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"For our company, great features, but too expensive."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"The iPhone support has been the Achilles heel for the longest time, because all of my users are on iPhones."
"It needs better iOS integration. It's still limited in its functionality when it comes to iOS."
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"I suggest some improvements for Microsoft Remote Desktop Services, such as introducing redundant gateways or better bandwidth access to reduce the frequency of remote connection breaks, especially during larger sessions with clients where I often need three or four remote sessions."
"The user interface needs improvement."
"The price is too high."
"The user interface needs improvement."
"The stability could be improved."
"The current process I have to go through to get a Windows 11 VM up and running is difficult. Windows 10 worked a whole lot better than Windows 11."
"Network bandwidth may limit a users experience with remote desktop services."
"It could be made simpler from a management perspective."
 

Pricing and Cost Advice

"Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."
"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."
"They have categorized the licenses according to the size of the business. So, if it's a smaller organization, we can choose the license accordingly. If it's a big organization, then we can choose accordingly. Everything is clearly mentioned, and we can decide. It's suitable for all kinds of infrastructure, and that's very goo"
"Its price is fair. It's a normal price. It isn't too expensive or too cheap."
"The price of Microsoft Intune is reasonable."
"There is a cost benefit of using Microsoft Intune because of the packaging with other Microsoft products."
"The cost is somewhat on the higher side, particularly when considering certain price points, especially in markets like India."
"Intune is cost-effective as it is included in some of the Office 365 packages."
"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."
"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."
"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."
"Look at the different plans they have. Do not pay for a plan you do not need.​"
"The pricing is a little on the higher side, though.​"
"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."
"It's definitely worth the value."
"The tool must be cheaper."
"I recall that you don't need to pay for Microsoft Remote Desktop Services because that's included in Windows."
"The cost is fair."
"Microsoft Remote Desktop Services comes free as part of Microsoft Windows."
"It's not an expensive solution."
"I rate the price of Microsoft Remote Desktop Services a three out of five."
"The price of Microsoft Remote Desktop Services is reasonable."
"I think that Microsoft Remote Desktop Services is expensive compared to Login solution."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Computer Software Company
9%
Financial Services Firm
9%
Government
8%
Manufacturing Company
11%
Computer Software Company
8%
Comms Service Provider
8%
Government
7%
Manufacturing Company
11%
Computer Software Company
9%
Government
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business124
Midsize Enterprise53
Large Enterprise167
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise2
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise16
Large Enterprise34
 

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What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
I was not involved in the pricing and licensing perspective, so I cannot speak too much on that. However, I know that...
What needs improvement with Microsoft Remote Desktop Services?
I understand from the IT team managing Microsoft Remote Desktop Services that it is complex to set up the multiple ro...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
Remote Desktop Services
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
Bank Alfalah Ltd.
Find out what your peers are saying about LogMeIn Rescue vs. Microsoft Remote Desktop Services and other solutions. Updated: March 2026.
885,264 professionals have used our research since 2012.