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LogMeIn Rescue vs Microsoft Remote Desktop Services comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
LogMeIn Rescue
Ranking in Remote Access
18th
Average Rating
9.0
Reviews Sentiment
7.9
Number of Reviews
20
Ranking in other categories
No ranking in other categories
Microsoft Remote Desktop Se...
Ranking in Remote Access
3rd
Average Rating
8.2
Reviews Sentiment
6.1
Number of Reviews
91
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (2nd)
 

Mindshare comparison

As of September 2026, in the Remote Access category, the mindshare of Microsoft Intune is 4.9%, down from 10.6% compared to the previous year. The mindshare of LogMeIn Rescue is 2.2%, up from 2.0% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 6.4%, down from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune4.9%
Microsoft Remote Desktop Services6.4%
LogMeIn Rescue2.2%
Other86.5%
Remote Access
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
Aditya Chhibber - PeerSpot reviewer
Regional Partner Manager - India at To be determined Company
Easy setup and effective support
I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…
reviewer2795433 - PeerSpot reviewer
Cloud Ops Lead at a tech vendor with 10,001+ employees
Secure remote access has protected sensitive country data and supports strict compliance needs
I understand from the IT team managing Microsoft Remote Desktop Services that it is complex to set up the multiple roles, certificates, and networks required. Networking is quite complicated. Even though on the data center side it is quite simple, maintaining the farm of other connections that connect to that server is the complex piece. I understand there are more modern systems replicating what this solution does, which are easier to use, such as Azure Virtual Desktop within Microsoft Azure Cloud or Amazon WorkSpaces, which I have used before. Rather than having to manage all the complex networking, you could abstract it away a little further in the cloud for easier use. I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365. I do not believe further features will be rolled out due to its end-of-life state, making it a legacy solution now.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We like Intune's Autopilot functionality, which enables one-touch deployment. Dynamic grouping is another feature we find valuable working in academia. We have people in buckets based on their roles in the university, such as faculty, staff, alum, or grad. Sometimes, they will fit into multiple places, and dynamic grouping helps with that."
"The ability to manage devices with different sets of policies is most valuable."
"Intune is valuable for managing various endpoints and integrating with the Azure cloud, which is essential for our organization."
"The best features in Microsoft Intune that I appreciate most are its centralized features."
"The best feature is that we don't need to worry about downtime. We don't need to worry about the network connections of our office or the virtual private network. Everything is being done through the internet. Using Intune Autopilot, we can configure and deploy everything to the devices."
"We have definitely seen a good return on investment with Microsoft Intune, as it saved us a lot of time on manual tasks and reduced the need for extra tools, so overall costs went down as well."
"Stable solution at a good price."
"The initial setup is not complex."
"With the product, I have never had an issue with it. I have never had to look up anything or call anyone."
"This allows us to remote into their computers or servers whenever they request speeding up the time to connect without having to send them a website and give them a code to get us in."
"Ability to save a permanent remote connection, hold, and/or transfer."
"The product is a 10 out of 10 for use."
"It works with different operating systems, I can connect to a PC or Mac."
"It is a great product; it will save you money and time, and it probably pays for itself in the first 60 days of use every year."
"Being able to transfer files quickly and easily via the remote file manager."
"I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other software, you are lucky if you get 80%."
"We have deployed Microsoft Remote Desktop Services for logistics, CNC, and machine shop areas, and I think that it is very flexible in order to provide the correct maintenance and deploy the services."
"It's pretty stable."
"It's stable, fast, compatible, and quite reliable."
"The solution has very smooth connectivity and is a very user friendly product."
"I've had good experiences with Microsoft customer support."
"The solution is easy to deploy and there are many features available that you can turn on or off depending on your budget."
"For all users that love the convenience of being able to work from any location, Remote Desktop Services provides a secure network connection and has the potential of lowering developers cost, making it a great way to get more work from your employees at all times."
"The best features Microsoft Remote Desktop Services offers include the ability to work remotely or use a virtual desktop, centralized application hosting, and securing access to a machine for internal service and call center or enterprise environments."
 

Cons

"My whole team is saying that they would rate technical support a three or four out of ten."
"The security aspect could be more effective. We are using other applications to manage network devices and groups, so if Microsoft Intune could improve in this area, especially on a network level, it would be a real advantage."
"There is always a noise when you are going to manage any endpoint devices, and noise is definitely there with this solution."
"The support from Microsoft was previously good, but now it is very poor."
"Yes, there are a couple of issues with stability."
"Reporting can be better. Only global administrators can see detailed reports at the moment, and I don't want to use the global admin."
"The only drawback or challenge is that it does not support server deployment."
"I cannot think of any particular features which I consider to be most valuable."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"It needs better iOS integration. It's still limited in its functionality when it comes to iOS."
"The solution’s pricing could be improved."
"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, ​it's always a problem."
"Its look and feel could be updated. In Azure Remote Desktop Services (RDS), which is a VDI solution, we would like to see linked clones. It is a Hyper-V solution, and it doesn't support linked clones and uses a lot of storage. That's why we don't use it. VMware has a similar solution that supports linked clones for the master image."
"I've sometimes had trouble setting up an RDS connection if I want a specific user to be able to log in with their credentials and have the RDS element retain those settings so that the password isn't required each time."
"We'd like them to continue to improve on security."
"There is a limitation on the number of concurrent users."
"The solution is under the Microsoft infrastructure and therefore does not allow for service under other operating systems."
"The solution should have better security."
"It could be more user-friendly."
"Microsoft Remote Desktop Services could be improved because we have keyboard compatibility issues with some platforms; on macOS, we sometimes experience keyboard connectivity issues, and it can be problematic when connecting to servers that then need to connect to other servers, as the keyboard layout doesn't match."
 

Pricing and Cost Advice

"Microsoft Intune is expensive."
"If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive."
"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."
"Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair."
"The pricing needs improvement."
"While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation."
"The E5 license is expensive."
"Every customer used to purchase licenses based on their needs."
"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."
"The pricing is a little on the higher side, though.​"
"It's definitely worth the value."
"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."
"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."
"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."
"​The rescue model is licensed by user."
"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."
"I recall that you don't need to pay for Microsoft Remote Desktop Services because that's included in Windows."
"I am aware that for Azure we do have an extra license because we are leveraging on different tenants."
"Microsoft Remote Desktop Services comes free as part of Microsoft Windows."
"It's not an expensive solution."
"The cost is fair."
"Microsoft Remote Desktop Services is less expensive than some other solutions on the market."
"The solution is expensive. My company pays toward the monthly licensing costs of the solution...The additional cost, apart from the solution's licensing cost, is related to the technical support a user wants."
"I would say it's expensive as there similar products available for free."
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Top Industries

By visitors reading reviews
Manufacturing Company
9%
Financial Services Firm
9%
Outsourcing Company
9%
Computer Software Company
7%
Construction Company
15%
Outsourcing Company
12%
Comms Service Provider
10%
Manufacturing Company
9%
Manufacturing Company
11%
Outsourcing Company
9%
Comms Service Provider
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business192
Midsize Enterprise62
Large Enterprise187
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise2
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise17
Large Enterprise36
 

Questions from the Community

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What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
The experience with pricing, setup cost, and licensing is that the pricing is based on licensing costs and the setup ...
What needs improvement with Microsoft Remote Desktop Services?
Microsoft Remote Desktop Services can be improved in several areas. Currently, it requires a license cost, it has per...
What is your primary use case for Microsoft Remote Desktop Services?
Our main use case for Microsoft Remote Desktop Services is to allow multiple users to remotely access our Windows mac...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
Remote Desktop Services
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
Bank Alfalah Ltd.
Find out what your peers are saying about LogMeIn Rescue vs. Microsoft Remote Desktop Services and other solutions. Updated: September 2026.
914,262 professionals have used our research since 2012.