We performed a comparison between LogMeIn Rescue and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"it's very easy to use, it's very efficient."
"I will say 100% in five years, I do not think we have had to use technical support for anything."
"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."
"Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."
"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."
"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."
"If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime."
"The most valuable features of the solution are ease of use and the simple environment."
"The solution has very smooth connectivity and is very user friendly."
"The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
"What I found most valuable in Microsoft Remote Desktop Services is accessibility because the solution lets you take control of your computer remotely."
"The solution is really fast."
"The solution is scalable."
"The most valuable part of RDS is that it allows you to work from any location and check the server through a VPN connection."
"We have scaled the solution and find this easy to do."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"They need to improve their technical support."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"Security in the connection between us and our clients' servers is something that can be improved."
"We find the services are not as transparent as we would like for our integration with Citrix."
"I would like to see a web-based interface, instead of client installation to refresh the UI through HTML."
"We'd like more granular security control of the desktop services."
"We encounter challenges with portability, especially for users of iOS devices."
"Remote Desktop Services doesn't scale well."
"The biggest reason we don't use the solution for our company's clients is the solution's prices."
"The solution should introduce a chat feature for end users."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 69 reviews. LogMeIn Rescue is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". LogMeIn Rescue is most compared with GoToAssist, TeamViewer, LogMeIn Central, VNC Connect and LogMeIn Pro, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, VMware Workstation, Citrix Workspace and Parallels Access. See our LogMeIn Rescue vs. Microsoft Remote Desktop Services report.
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