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2020-05-18T07:50:00Z

What needs improvement with LogMeIn Rescue?


Please share with the community what you think needs improvement with LogMeIn Rescue.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
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33 Answers

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Top 10Real User

The solution definitely needs better integration. Reporting is also another part that is lacking. It needs better integration with other CRM products and things like that. We use other products from LogMeIn that have their own, additional costs. None of them really work together. Rescue is really on its own, but it would be nice if I didn't have to use two different products when they could be blended together into one. And the app itself requires so many different updates, requiring us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients. From time to time they would have learning sessions to help us learn about new features, but they've become sales pitches as opposed to getting into deeper technology for how we could use it better. They haven't really improved much of it, as far as new features and functionality go. That seems to be lacking in that product. Also, their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that.

2020-10-13T07:21:00Z
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Top 10Real User

Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that. The product itself is really well-developed. You can tell the people who designed it were all support techs, and they've really worked on giving you every bell and whistle you might want. Other than how it's marketed, I wouldn't have a lot of other suggestions on changes.

2020-10-11T08:58:00Z
author avatar
Top 5Real User

The two problems that I have with LogMeIn are: * Sales is very eschewed when they come to negotiating an agreement. * The billing team was poor when fixing their billing mistake and customer service was missing in action. The was the first week in January, not during the coronavirus crisis.

2020-05-18T07:50:00Z
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