PagerDuty Operations Cloud and CMW Tracker both focus on boosting operational efficiency and management. PagerDuty holds an edge with favorable pricing and customer support, while CMW Tracker stands out with comprehensive features that justify its cost.
Features: PagerDuty Operations Cloud offers incident management, real-time alerts, and highly customizable workflows, improving efficiency and responsiveness. CMW Tracker distinguishes itself with comprehensive project management, multi-layered visibility options, and detailed task tracking, providing holistic management solutions.
Room for Improvement: PagerDuty could enhance its project management functionalities and visibility options. There's also room for improvement in task-tracking capabilities. CMW Tracker may benefit from simplifying integration processes, reducing setup complexity, and enhancing its customer service interfaces.
Ease of Deployment and Customer Service: PagerDuty integrates seamlessly with existing systems and provides responsive customer service, making deployment straightforward. CMW Tracker requires a more detailed setup but offers extensive support resources upon implementation.
Pricing and ROI: PagerDuty Operations Cloud offers a flexible subscription model and competitive setup costs, ensuring quick ROI with immediate operational improvement. CMW Tracker, with higher initial costs, offers substantial long-term value through its feature-rich and comprehensive management capabilities.
The escalation was not possible at all before, which led to the L1 team being under too much stress.
The automated system efficiently monitors the infrastructure and notifies us about problems, benefiting both our customers and the bank's reputation.
Time to respond, time to initiate, and time to mitigate are key metrics influenced positively.
we have never had an issue when reaching out to someone in customer service
They understand our concerns and are willing to implement solutions that integrate into PagerDuty Operations Cloud effectively.
I have not needed to contact the customer support of PagerDuty Operations Cloud, as they provided thorough knowledge transfer once they handed over the services.
The product was highly scalable, with no limits on the number of applications or event routing rules.
The scalability of PagerDuty Operations Cloud is very good, and it can handle increasing traffic as our organization expands without any issues.
PagerDuty Operations Cloud is scalable; we can easily add teams, manage tags, and create teams.
We have never experienced any downtime or latency issues from PagerDuty Operations Cloud.
PagerDuty Operations Cloud is definitely stable, providing faster incident management and making managing our on-call roster easy along with effective escalation and notification channels.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users.
Once a user acknowledges the alert, it may be unnecessary to continue calling again and again, as it distracts from their work on resolving the issue.
I had around seven users part of it for a base pricing of around $450 per user, primarily for custom workflows and the ITSM part.
We have been using PagerDuty Operations Cloud for several years, so our pricing and cost have definitely increased over time, especially as we have hired additional engineers.
Pricing, setup cost, and licensing were not my headaches, and the organization already provided me with everything set up.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
In addition to those features, I also find the integration and reporting aspects of PagerDuty Operations Cloud valuable, as it records all triggered calls and incidents, enabling us to analyze patterns and identify the times when systems go down, thus assisting us in understanding and addressing the underlying causes.
Before, setting up everything was very difficult. Now, we don't have to think about it. We can simply set it up in PagerDuty and it works.
| Product | Market Share (%) |
|---|---|
| PagerDuty Operations Cloud | 0.4% |
| CMW Tracker | 1.1% |
| Other | 98.5% |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 4 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 14 |
| Large Enterprise | 26 |
CMW Tracker offers a browser-accessible workflow management platform supporting low code development with features such as team collaboration and excellent customer service. Users value its affordability and ability to enhance transparency and standardize processes.
CMW Tracker streamlines project management by allowing non-technical users to create workflows, manage tasks, and synchronize tools efficiently. This platform emphasizes ease of deployment and modification, bringing transparency and clarity to processes while enabling workflow automation. Its user-friendly design, robust analytics, and cost-effectiveness make it a favored choice for organizations needing efficient workflow management.
What are the main features of CMW Tracker?CMW Tracker is widely implemented across industries requiring efficient workflow management, particularly in settings where collaboration and process transparency are critical. Organizations benefit from its ability to standardize operations, reduce IT dependency, and enhance service delivery by enabling seamless communication among dispersed team members working on joint projects.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
