PagerDuty Operations Cloud and CMW Tracker are in competition within the IT operations and project management categories. PagerDuty Operations Cloud seems to hold an upper hand in customer support and integration capabilities due to its flexibility, whereas CMW Tracker shines in comprehensive feature offerings for detailed project management.
Features: PagerDuty Operations Cloud provides remarkable real-time alerting, seamless integration for enhanced incident management, and automated incident routing to ease the task loads. CMW Tracker boasts advanced project tracking with robust analytical capabilities, highly customizable workflows for workflow optimization, and seamless team collaboration tools for efficient project execution.
Room for Improvement: PagerDuty Operations Cloud could benefit from improved pricing options to appeal to cost-sensitive users and might enhance its user interface for better ease of navigation. CMW Tracker may work on reducing the initial setup complexity and could improve its mobile app functionality for remote workforces. Enhancing integration with more third-party applications could also improve its adaptability.
Ease of Deployment and Customer Service: PagerDuty Operations Cloud attracts businesses with its simple deployment process and extensive customer support, ensuring quick setup and reliable service. CMW Tracker provides a more sophisticated deployment which might require more effort but is offset by strong customer service focused on detailed guidance and setup support for businesses needing thorough assistance.
Pricing and ROI: PagerDuty Operations Cloud generally comes with higher costs due to its premium support but delivers significant ROI via improved operational efficiency. CMW Tracker offers competitive pricing, emphasizing its rich features, providing substantial ROI for organizations focusing on project management and detailed analytics. CMW Tracker's value is especially notable for feature-centric enterprises despite the initial higher input.
The product was highly scalable, with no limits on the number of applications or event routing rules.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
| Product | Market Share (%) |
|---|---|
| PagerDuty Operations Cloud | 0.3% |
| CMW Tracker | 0.4% |
| Other | 99.3% |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 4 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 11 |
| Large Enterprise | 19 |
CMW Tracker offers a browser-accessible workflow management platform supporting low code development with features such as team collaboration and excellent customer service. Users value its affordability and ability to enhance transparency and standardize processes.
CMW Tracker streamlines project management by allowing non-technical users to create workflows, manage tasks, and synchronize tools efficiently. This platform emphasizes ease of deployment and modification, bringing transparency and clarity to processes while enabling workflow automation. Its user-friendly design, robust analytics, and cost-effectiveness make it a favored choice for organizations needing efficient workflow management.
What are the main features of CMW Tracker?CMW Tracker is widely implemented across industries requiring efficient workflow management, particularly in settings where collaboration and process transparency are critical. Organizations benefit from its ability to standardize operations, reduce IT dependency, and enhance service delivery by enabling seamless communication among dispersed team members working on joint projects.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
