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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs VMware Workstation vs Workspace ONE UEM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Citrix DaaS offers varied ROI, enhances efficiency, flexibility, data protection, and supports continuity, with unquantified access and productivity benefits.
Sentiment score
1.0
VMware Workstation enhances cost savings, enabling efficient application testing and integration, resulting in improved job performance and satisfaction.
Sentiment score
6.5
Workspace ONE UEM users reported improved security, reduced IT workload, and cost savings, with varying ROI experiences and future potential.
 

Customer Service

Sentiment score
6.5
Customer service is praised for responsiveness, but technical support quality varies, especially needing improvement in first-level interactions.
Sentiment score
2.9
VMware Workstation's customer service is mixed, with varying responsiveness and reliance on community resources after HP acquisition.
Sentiment score
5.9
Workspace ONE UEM support varies in effectiveness, with inconsistency and delays, but escalated cases often receive excellent assistance.
If support comes from Ireland, it can be good, rated at nine or ten.
Technical Lead on Virtual Desktop at Orange
The first level often wastes time because I usually have to escalate to an engineer for proper support.
Pre-Sales at a computer software company with 11-50 employees
Citrix support is better than Microsoft support.
IT Technical Advisor Specialist at Intact
On a scale of one to 10, I would rate their support or customer service a two or three since they never did anything.
Director of IT at a comms service provider with 1,001-5,000 employees
The documents provided for Workstation were not hard to understand.
Owner at Inforex
It's a very special way of working with VMware Workstation.
Owner at Secacon Gygli Engineering LLC
Support responds immediately, but I see that some engineers are new or they don't have experience collecting logs, so they take two to three days to come back.
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.
The support side has recently become weaker compared to what it used to be with VMware.
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
 

Scalability Issues

Sentiment score
8.0
Citrix DaaS enables scalable, adaptable deployments for thousands of users, overcoming diagnostic challenges with strategic planning and regular updates.
Sentiment score
6.7
VMware Workstation is versatile, supporting multiple VMs, though opinions vary on scalability for larger operations and single installations.
Sentiment score
7.6
Workspace ONE UEM is praised for scalability and flexibility, supporting diverse enterprises with minimal issues, especially in cloud deployments.
It supports over 100 apps and 20,000 users in our organization, demonstrating impressive scalability.
IT Technical Advisor Specialist at Intact
The platform can scale to very large numbers.
Technical Lead on Virtual Desktop at Orange
Citrix DaaS offers vast scalability options as workloads can be deployed across multiple data centers like Azure, Google, or AWS.
Pre-Sales at a computer software company with 11-50 employees
VMware Workstation is scalable enough for larger companies, though it requires some skills.
Owner at Inforex
 

Stability Issues

Sentiment score
7.3
Citrix DaaS is reliable and efficient, with improvements enhancing stability and scalability, despite occasional network-related stability issues.
Sentiment score
7.8
VMware Workstation is highly reliable, with improved stability post-v6, though minor virtual network issues may occur in specific scenarios.
Sentiment score
7.6
Workspace ONE UEM is stable and reliable, though complex environments and updates may occasionally cause issues, especially on-premise.
I evaluate Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) as a very stable solution and very sturdy in how it operates.
Technical Lead on Virtual Desktop at Orange
Citrix DaaS allows for satisfactory stability by facilitating workload deployment in various data centers including Azure, Google, or AWS.
Pre-Sales at a computer software company with 11-50 employees
The problem we are facing with stability is that the network adapter causes crashes of the VM when we're using it for developing purposes.
Owner at Secacon Gygli Engineering LLC
 

Room For Improvement

Citrix DaaS has configuration complexities, high costs, and integration challenges, with users seeking better performance, usability, and scalability.
VMware Workstation needs performance, usability, and cost improvements, enhanced stability, better documentation, and streamlined integration and scalability.
Workspace ONE UEM users seek better reporting, integration, and user-friendliness, with concerns about scalability, pricing, and training resources.
Citrix should have different pricing based on company size.
Pre-Sales at a computer software company with 11-50 employees
Creating App-V applications is not an easy task and could take from hours to weeks without success.
IT Technical Advisor Specialist at Intact
This makes it challenging to remain with them, and it becomes necessary to explore alternatives to achieve the same performance with less expense.
Technical Lead on Virtual Desktop at Orange
Eventually, we had to get some licenses with Broadcom, and all the costs went up dramatically.
Director of IT at a comms service provider with 1,001-5,000 employees
We faced challenges with backup due to limitations in the free version, requiring us to switch to a paid version.
Owner at Inforex
The problem we are facing with stability is that the network adapter causes crashes of the VM when we're using it for developing purposes.
Owner at Secacon Gygli Engineering LLC
Another concern is that support is getting reduced by Workspace ONE; some customers are saying there are support issues on Workspace ONE right now.
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.
The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation.
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
 

Setup Cost

Citrix DaaS is costly, especially with added Microsoft licensing, though offers comprehensive features and negotiable pricing options.
VMware Workstation is pricey but offers integration benefits with cost-saving opportunities through sales and varies by user needs.
Workspace ONE UEM is often pricier than competitors, with costs affected by user count, features, and additional fees.
Citrix DaaS is considered expensive, especially for companies that do not require multi-cloud.
Pre-Sales at a computer software company with 11-50 employees
 

Valuable Features

Citrix DaaS provides scalable, secure remote access with low bandwidth, centralized management, and multi-device compatibility for seamless user experience.
VMware Workstation offers user-friendly virtualization, multi-OS operation, and superior testing flexibility, outperforming alternatives like Oracle VirtualBox.
Workspace ONE UEM offers shared device mode, strong security, seamless integration, remote management, and scalable, stable multi-platform support.
With Citrix, all connections are outgoing, minimizing firewall vulnerability.
Pre-Sales at a computer software company with 11-50 employees
The scalability of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is impressive, supporting over 100 apps and a user base of 20,000 within our organization.
IT Technical Advisor Specialist at Intact
Users can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security.
Technical Lead on Virtual Desktop at Orange
VMware Workstation works correctly and has more features compared to Oracle VirtualBox.
Owner at Inforex
VMware will just create a new machine immediately if we have a problem.
Director of IT at a comms service provider with 1,001-5,000 employees
Simply being able to run several Windows PCs with different development environments has had the largest impact on our operational efficiency.
Owner at Secacon Gygli Engineering LLC
In UEM, the most helpful part of Windows Management is the baseline policy and central script; using this, you can replace all the AD GPO policy.
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.
In terms of assessing the capability of Workspace ONE UEM in maintaining compliance across all endpoints, that's a very handy feature set.
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
 

Mindshare comparison

As of April 2026, in the Virtual Desktop Infrastructure (VDI) category, the mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 15.1%, up from 8.9% compared to the previous year. The mindshare of VMware Workstation is 12.0%, down from 16.8% compared to the previous year. The mindshare of Workspace ONE UEM is 2.5%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Desktop Infrastructure (VDI) Mindshare Distribution
ProductMindshare (%)
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)15.1%
VMware Workstation12.0%
Workspace ONE UEM2.5%
Other70.4%
Virtual Desktop Infrastructure (VDI)
 

Featured Reviews

SN
Technical Lead on Virtual Desktop at Orange
Has delivered consistent desktop experiences across remote locations and has supported multimedia workloads efficiently
I have utilized the HDX protocol for compression and audio-video capabilities. When users need to conduct meetings with customers or colleagues, they can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security. This provides secure communication at good quality through the HDX protocol. HDX protocol has improved application performance as it is specifically designed for multimedia applications. If processing audio or video files, such as in telecom where discussions are recorded and then prepared as video or audio, this does not consume excessive bandwidth during the operation compared to a normal remote desktop connection provided by Microsoft. Everything is compressed and provides sufficient bandwidth for multiple people to perform similar tasks without interruption or session disconnection. All multimedia-related activities, such as playing content on YouTube, deliver a better experience with this protocol overall. I use multi-factor authentication for opening sessions to the data center where users access their machines or software. Multi-factor authentication has helped secure applications because users typically have two-way authentication software on their phones. They use a password first and then authenticate themselves through their mobile application to grant access to resources. This approach is effective because if a hacker attacks a user, they need more than just the password and username. They must also possess the device that provides authentication. The device typically has facial recognition, a password, and provides better security overall.
GC
Director of IT at a comms service provider with 1,001-5,000 employees
Creating and destroying test machines has simplified our operations and reduced manual recovery time
The Snapshot feature has helped with workflows by allowing us to more easily reconstruct something if we lose it or need it. We've been making Snapshots on a consistent basis, mainly of servers. The VX Rail has worked effectively because we can create machines as we need them. It's helpful for resetting and has helped with our operations because I had set up failover servers on Vertex, but we don't have to do that anymore since VMware will just create a new machine immediately if we have a problem. We're doing our domain servers on there, and we've been very happy with that. We appreciate that we can create machines simply to test things out and then destroy them. I use it for a test machine for checking emails, so if the email has a virus in it, we can just destroy the machine and create a new one. We're slowly moving into the VMware environment, although the pricing with Broadcom has been a disaster.
Vishal Bhatia - PeerSpot reviewer
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
Effective product tracking and monitoring enhances daily operations despite needing documentation improvement
The documentation part of Workspace ONE UEM can be confusing. The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation. Most people struggle to connect the dots when looking at the documentation. Even the training material and PowerPoint slide decks that trainers use are sometimes too confusing or overwhelming, with too much content but not enough clarity. The support side has recently become weaker compared to what it used to be with VMware. This is another area that needs improvement. Since working with Workspace ONE UEM from when it was AirWatch, it has improved significantly over the last five years. However, there are still some gray areas and scope for improvement, especially in documentation and workflow between different aspects of the solution.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
9%
Financial Services Firm
8%
Performing Arts
6%
Comms Service Provider
11%
Computer Software Company
9%
University
9%
Manufacturing Company
8%
Computer Software Company
10%
Manufacturing Company
8%
Financial Services Firm
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise21
Large Enterprise69
By reviewers
Company SizeCount
Small Business32
Midsize Enterprise15
Large Enterprise17
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise21
Large Enterprise58
 

Questions from the Community

What do you like most about Citrix Virtual Apps and Desktops?
My focus has primarily been on publishing virtual applications.
What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?
I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
What needs improvement with Citrix Virtual Apps and Desktops?
I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. ...
Which VMware solution would you go with - Workstation or vSphere?
VM Workstation’s setup is so easy, you can use it almost instantly, it works well with Windows and Linux. We like VM ...
What do you like most about VMware Workstation?
The product is stable, very easy to deploy, easy to use, easy to configure, and easy to set up.
What needs improvement with VMware Workstation?
The product's integration capabilities are an area with certain shortcomings where improvements are required.
How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
How does VMware Workspace One compare with VMware Horizon 7?
VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial...
What do you like most about VMware Workspace ONE?
The platform provides a stable environment for operations and quickly creates new environments. Additionally, it offe...
 

Also Known As

XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace
No data available
VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
Akademiska Hus
Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation
Find out what your peers are saying about Citrix, Broadcom, Omnissa and others in Virtual Desktop Infrastructure (VDI). Updated: March 2026.
885,667 professionals have used our research since 2012.