


Find out what your peers are saying about Citrix, Broadcom, Microsoft and others in Virtual Desktop Infrastructure (VDI).
By unlocking a locked situation, I mean we couldn't connect to a server in any other way, so we had to use RDP.
Microsoft Remote Desktop Services has helped us to be efficient; we are a team of five serving the entire region of Africa and the Middle East, and it has truly improved our overall efficiency as a team.
Microsoft Remote Desktop Services has saved us considerable time because we don't have to be on-site for support and have more accessibility to the machines.
If support comes from Ireland, it can be good, rated at nine or ten.
The first level often wastes time because I usually have to escalate to an engineer for proper support.
Citrix support is better than Microsoft support.
Resolving issues is often complicated due to it being a complex product.
The main areas needing improvement are response speed and quality of answers.
Our support from VMware expired last December.
I would rate the customer support of Microsoft Remote Desktop Services a 10.
Interacting with Amazon's customer support seems to route the request to the correct team almost immediately, resulting in quicker responses.
If I have any issues related to the installation or initial setup, they have been great and a helping hand.
It supports over 100 apps and 20,000 users in our organization, demonstrating impressive scalability.
The platform can scale to very large numbers.
Citrix DaaS offers vast scalability options as workloads can be deployed across multiple data centers like Azure, Google, or AWS.
The scalability of Microsoft Remote Desktop Services is 10 out of 10.
Microsoft Remote Desktop Services scales very well; I could scale it to however many users I would want.
The scalability of Microsoft Remote Desktop Services is high, as it is already providing me with the flexibility to access my system from anywhere.
I evaluate Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) as a very stable solution and very sturdy in how it operates.
Citrix DaaS allows for satisfactory stability by facilitating workload deployment in various data centers including Azure, Google, or AWS.
Especially with the integration of NVIDIA, we experience multiple problems including crashing applications, crashing desktops, spontaneous logoffs, black screens, and systems that no longer respond or cannot reconnect.
We can scale by adding additional servers and connection servers.
I have never faced any issues related to its working or its availability.
Microsoft Remote Desktop Services is stable, and I can confirm this.
Citrix should have different pricing based on company size.
Creating App-V applications is not an easy task and could take from hours to weeks without success.
This makes it challenging to remain with them, and it becomes necessary to explore alternatives to achieve the same performance with less expense.
I would like to see improvements in Horizon 8, specifically integration with NVIDIA for graphical performance upgrades because it creates many issues such as crashing and black screen systems, causing users to lose access to their current desktop and work.
The integration with Workspace ONE to make it more simple and easy for customers to adopt is another aspect.
We have limited capabilities since we are not using a multi-instance solution, just single instances.
I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365.
On macOS, we sometimes experience keyboard connectivity issues.
Microsoft Remote Desktop Services can be improved by better integrating it within Teams or providing a Teams integration to connect to customer support teams or other systems' accesses using Remote Desktop internally, rather than as a separate individual tool.
Citrix DaaS is considered expensive, especially for companies that do not require multi-cloud.
I rate the cost-effectiveness of GenApp of Citrix equal to our CMS; it is quite cost-effective.
After VMware was bought by Broadcom, the pricing was ridiculous, but now that Onmises has VMware Horizon 8, the pricing is back to an acceptable level.
These licenses are not cheap, as they add up in cost.
I understand it can get quite expensive and also complex to manage these different licenses.
I don't think there was any cost, as this was built into our experience with Windows and Azure.
With Citrix, all connections are outgoing, minimizing firewall vulnerability.
The scalability of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is impressive, supporting over 100 apps and a user base of 20,000 within our organization.
Users can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security.
The solution has data leak prevention features that ensure data is not copied from the base machine to VDI.
From a security point of view, security in Horizon 8 is one of the main points in keeping the system resources from the company away from bad actors. You can keep the desktops completely isolated, and you don't need to share your file shares or database with the end-user system.
Centralized management of desktops is one of the main reasons customers choose this solution.
The main benefits that Microsoft Remote Desktop Services provide to me include streamlining my working process, ensuring security, and offering flexibility to connect to virtual desktops and apps from multiple devices.
Using Microsoft Remote Desktop Services has helped my team save time and improve productivity because we had Microsoft servers that were impossible to connect from our MacBook Pro laptops, and once we started using RDP, we could connect and move forward to deliver the project.
The best features Microsoft Remote Desktop Services offers include providing me administrator access, certain inbuilt client tools, and the ability to remotely access enterprise applications, as well as helping me validate whether certificates exist or are missing, or near to expiry.
| Product | Mindshare (%) |
|---|---|
| Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) | 13.1% |
| Microsoft Remote Desktop Services | 6.4% |
| Horizon 8 | 6.8% |
| Other | 73.7% |
| Company Size | Count |
|---|---|
| Small Business | 45 |
| Midsize Enterprise | 21 |
| Large Enterprise | 69 |
| Company Size | Count |
|---|---|
| Small Business | 62 |
| Midsize Enterprise | 23 |
| Large Enterprise | 44 |
| Company Size | Count |
|---|---|
| Small Business | 45 |
| Midsize Enterprise | 16 |
| Large Enterprise | 36 |
Citrix DaaS provides centralized administration, high security, and app and desktop flexibility, offering excellent user experience and robust remote access. It is known for low bandwidth seamless performance and ease of use, ensuring consistent experience on diverse devices.
Citrix DaaS is a comprehensive service for virtual application delivery and remote access, ideal for distributed teams and mobile workers. Its support for application virtualization, data regulation compliance, and business continuity makes it valuable in remote work environments. Organizations use it for centralized management and secure remote workflows, benefiting from low-bandwidth delivery in multi-city deployments. However, enhancements in speed, performance, and scalability are necessary, along with better monitoring and pricing improvements. Users face cloud compatibility challenges, and improvements in virtual desktop functionality and multimedia experience are desired.
What are the key features of Citrix DaaS?In healthcare, Citrix DaaS supports secure access to patient records and applications essential for telemedicine. Financial services benefit from compliance with data regulation and secure workflows. In education, virtual desktops offer accessible learning resources, aiding remote teaching initiatives. Retail uses it for streamlining operations across dispersed locations, ensuring quick access to inventory systems and data management.
Horizon 8 offers centralized management and robust security with ease of deployment and scalability. It provides virtualization and remote access to devices across platforms, ensuring improved performance and reliable remote desktop experiences.
Horizon 8 integrates instant clone technology, a security gateway, and supports USB redirection while minimizing bandwidth consumption for efficient resource utilization. Featuring a powerful administrative console, it simplifies backend control with a user-friendly interface. While effective, it can improve in areas like audio redirection, app volume configuration, and Azure integration. Enhanced connectivity, performance, and monitoring capabilities could elevate user experience alongside clearer licensing terms.
What are Horizon 8's key features?Horizon 8 is widely implemented in industries like education, healthcare, and finance where it enhances remote work by securing virtual desktops and applications. It supports virtual desktop infrastructure enabling secure connection to internal resources, data center consolidation, and application delivery meeting specific industry needs.
Microsoft Remote Desktop Services provides secure, seamless access to remote applications with cross-platform compatibility and centralized management, enhancing productivity and resource sharing in Windows environments.
The robust security features of Microsoft Remote Desktop Services enable efficient data handling and user support across devices. With a focus on remote application access, scalability, and ease of use, this solution integrates effortlessly with Windows environments. It offers centralized management, facilitating smooth IT operations. However, there is potential for improving interface intuitiveness and setup simplicity. Addressing keyboard compatibility with macOS, network connectivity challenges, and security vulnerabilities could enhance the user experience. Optimization for performance on slower networks and clearer license management would further benefit users.
What are the key features of Microsoft Remote Desktop Services?In numerous industries, Microsoft Remote Desktop Services supports remote server management, virtual desktops, and application virtualization. Organizations use it for collaboration, secure data handling, and accessing critical resources across different locations. It aids in troubleshooting, ensuring secure connections to client applications and facilitating testing and support for multiple users in diverse environments.