


Find out what your peers are saying about Citrix, Broadcom, Omnissa and others in Virtual Desktop Infrastructure (VDI).
By unlocking a locked situation, I mean we couldn't connect to a server in any other way, so we had to use RDP.
Microsoft Remote Desktop Services has helped us to be efficient; we are a team of five serving the entire region of Africa and the Middle East, and it has truly improved our overall efficiency as a team.
If support comes from Ireland, it can be good, rated at nine or ten.
The first level often wastes time because I usually have to escalate to an engineer for proper support.
Citrix support is better than Microsoft support.
Resolving issues is often complicated due to it being a complex product.
The main areas needing improvement are response speed and quality of answers.
Our support from VMware expired last December.
I would rate the customer support of Microsoft Remote Desktop Services a 10.
Interacting with Amazon's customer support seems to route the request to the correct team almost immediately, resulting in quicker responses.
It supports over 100 apps and 20,000 users in our organization, demonstrating impressive scalability.
The platform can scale to very large numbers.
Citrix DaaS offers vast scalability options as workloads can be deployed across multiple data centers like Azure, Google, or AWS.
Microsoft Remote Desktop Services scales very well; I could scale it to however many users I would want.
My impression is that most of the solutions, especially today, make sense for large corporations with 2000 seats or more.
I evaluate Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) as a very stable solution and very sturdy in how it operates.
Citrix DaaS allows for satisfactory stability by facilitating workload deployment in various data centers including Azure, Google, or AWS.
Especially with the integration of NVIDIA, we experience multiple problems including crashing applications, crashing desktops, spontaneous logoffs, black screens, and systems that no longer respond or cannot reconnect.
We can scale by adding additional servers and connection servers.
Citrix should have different pricing based on company size.
Creating App-V applications is not an easy task and could take from hours to weeks without success.
This makes it challenging to remain with them, and it becomes necessary to explore alternatives to achieve the same performance with less expense.
I would like to see improvements in Horizon 8, specifically integration with NVIDIA for graphical performance upgrades because it creates many issues such as crashing and black screen systems, causing users to lose access to their current desktop and work.
The integration with Workspace ONE to make it more simple and easy for customers to adopt is another aspect.
We have limited capabilities since we are not using a multi-instance solution, just single instances.
I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365.
On macOS, we sometimes experience keyboard connectivity issues.
Microsoft Remote Desktop Services can be improved by better integrating it within Teams or providing a Teams integration to connect to customer support teams or other systems' accesses using Remote Desktop internally, rather than as a separate individual tool.
Citrix DaaS is considered expensive, especially for companies that do not require multi-cloud.
I rate the cost-effectiveness of GenApp of Citrix equal to our CMS; it is quite cost-effective.
After VMware was bought by Broadcom, the pricing was ridiculous, but now that Onmises has VMware Horizon 8, the pricing is back to an acceptable level.
These licenses are not cheap, as they add up in cost.
I understand it can get quite expensive and also complex to manage these different licenses.
My experience with pricing, setup cost, and licensing for Microsoft Remote Desktop Services was that the licensing was acceptable, but I think the cost was fair.
With Citrix, all connections are outgoing, minimizing firewall vulnerability.
The scalability of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is impressive, supporting over 100 apps and a user base of 20,000 within our organization.
Users can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security.
The solution has data leak prevention features that ensure data is not copied from the base machine to VDI.
From a security point of view, security in Horizon 8 is one of the main points in keeping the system resources from the company away from bad actors. You can keep the desktops completely isolated, and you don't need to share your file shares or database with the end-user system.
Centralized management of desktops is one of the main reasons customers choose this solution.
The main benefits that Microsoft Remote Desktop Services provide to me include streamlining my working process, ensuring security, and offering flexibility to connect to virtual desktops and apps from multiple devices.
Using Microsoft Remote Desktop Services has helped my team save time and improve productivity because we had Microsoft servers that were impossible to connect from our MacBook Pro laptops, and once we started using RDP, we could connect and move forward to deliver the project.
The best features Microsoft Remote Desktop Services offers include providing me administrator access, certain inbuilt client tools, and the ability to remotely access enterprise applications, as well as helping me validate whether certificates exist or are missing, or near to expiry.
| Product | Mindshare (%) |
|---|---|
| Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) | 15.1% |
| Horizon 8 | 6.6% |
| Microsoft Remote Desktop Services | 5.9% |
| Other | 72.4% |
| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 21 |
| Large Enterprise | 69 |
| Company Size | Count |
|---|---|
| Small Business | 61 |
| Midsize Enterprise | 23 |
| Large Enterprise | 44 |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 16 |
| Large Enterprise | 34 |
Enable secure, flexible work with the leader in virtual apps and desktops
Deliver desktop as a service (DaaS) from any cloud or datacenter
Get started with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) in minutes to provide a familiar, high-performance digital workspace experience to your users. We’ll manage the infrastructure and security. You focus on your business.
VMware Horizon is a virtual desktop infrastructure (VDI) solution designed to allow users to create secure and scalable virtual desktops and applications that work on any device, from any location. These virtualization capabilities help simplify and speed up application delivery and greatly reduce enterprise costs.
VMware Horizon’s centralized management console provides IT admins with comprehensive control over all of their virtual desktops and applications, making them simple to manage and secure. The solution enables using features such as identity and access management, multi-factor authentication, and encryption, to ensure ultimate data protection.
Some of key the benefits of using VMware Horizon include:
Some of the top features of VMware Horizon include:
Reviews from Real Users
VMware Horizon stands out among its competitors for a number of reasons. Several major ones are its high performance, flexibility, and powerful virtualization capabilities.
Natnael A., a consultant at IWM Network Solutions, writes, “The app virtualizing is a great feature. The system developers use it to deliver apps to targeted staff. It basically reduces the server infrastructure resource. The solution provides good functionality.”
Rob M., a systems administrator at Saint Tammany Parish Hospital, says, “The solution has provided flexibility by allowing an end user to remote in, log in, and get their VM. VDI session and have all the icons and applications they need to use and retain the same booking view regardless of location.”
Microsoft Remote Desktop Services is a highly regarded remote access tool in addition to being a top-ranked Virtual Desktop Infrastructure (VDI) solution in the marketplace today.
Microsoft Remote Desktop Services (RDS) is a suite of valuable elements of the Windows operating system (OS) that serve specific desired objectives. Microsoft RDS integrates various features that allow approved users to gain access to graphical desktops and Windows applications remotely. Approved users are able to deploy applications or even a complete desktop without having to install anything on their devices. Everything remains in the cloud. This ensures that there are never any compatibility issues and keeps the organization's original network secure at all times. Administrators are also able to ensure that data cannot be stored in any unapproved location, such as the local device, unapproved drives, or any other location.
Microsoft RDS makes it easy for business organizations to access Windows Desktops and other Windows applications remotely to ensure today’s busy enterprise organizations are able to maintain the highest levels of productivity at all times. There are two basic ways organizations can effectively utilize RDS.
Microsoft Remote Desktop Services Benefits
Microsoft Remote Desktop Services has many benefits. Some of its most valuable benefits include:
Microsoft Remote Desktop Services makes it easy for busy enterprise organizations to stay productive and remain competitive in today’s aggressive marketplace. An organization's end-users can be given access to their own specific desktops from any location, anytime, using any approved device. Additionally, users can access Microsoft applications without having an effect on their device's resource capacity or performance.
Reviews from Real Users
“What I found most valuable in Microsoft Remote Desktop Services is accessibility because the solution lets you take control of your computer remotely, and that's a good feature.” Pascal B., IT consultant at Secoptrial
“The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility.” Jan S. Solution Architect at a tech services company
“The most valuable features are that it is fast and cost-effective. I am not aware of a replacement currently on the market.” Ramon H. Director at Empaco