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Horizon 8 vs Horizon Cloud Service comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Horizon 8
Ranking in Virtual Desktop Infrastructure (VDI)
4th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
116
Ranking in other categories
User Virtualization (1st)
Horizon Cloud Service
Ranking in Virtual Desktop Infrastructure (VDI)
11th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
11
Ranking in other categories
Desktop as a Service (DaaS) (4th)
 

Mindshare comparison

As of March 2026, in the Virtual Desktop Infrastructure (VDI) category, the mindshare of Horizon 8 is 6.6%, down from 8.7% compared to the previous year. The mindshare of Horizon Cloud Service is 3.1%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Desktop Infrastructure (VDI) Mindshare Distribution
ProductMindshare (%)
Horizon 86.6%
Horizon Cloud Service3.1%
Other90.3%
Virtual Desktop Infrastructure (VDI)
 

Featured Reviews

MB
Owner at CoBSS
Experience with remote access facilitates seamless user management, though improvements in integration and analytics are desired
From the analytical aspects, we used Horizon 8 Advanced Analytics and most companies switched to another product to gain insights because the insight is not as helpful as other products that are built for it. What was missing in Horizon 8 to make it a better tool was in analytics, specifically getting the right information and the drill-down process to find out where the problem is. If a user has an issue, it is crucial to determine what the issue is that the user is having and since when they have the issue. For example, if a user reports back that they had an issue yesterday evening, getting that information and ensuring that you have it was hard to find, especially to pinpoint if the issue lies with the network or the Horizon 8 platform. We utilized the multi-factor authentication, conditional access in Horizon 8, but we are not satisfied with that. It lacks some integration options that make it easy to run with Microsoft Entra, for example, and authenticate using your regular authenticator besides just getting a pop-up that says, 'I'm the one that's trying to log on.' Nowadays, there are many more complex authentication methods, but even a basic confirmation with a number to verify that you are the person connecting is not supported. I would like to see improvements in Horizon 8, specifically integration with NVIDIA for graphical performance upgrades because it creates many issues such as crashing and black screen systems, causing users to lose access to their current desktop and work. This is a real issue at the moment for many customers worldwide.
reviewer1970973 - PeerSpot reviewer
Virtual Desktop and Applications Offerings Global Offering Manager at a comms service provider with 11-50 employees
Cloud-based platform offers flexibility with robust protocol and exceptional user management
The main benefit of Horizon Cloud Service is that it is cloud-based, allowing our organization to leverage the service without having to manage all infrastructure directly. This offers significant flexibility and efficiency. Additionally, Horizon Cloud Service has a robust protocol, making app management straightforward. The scalability of Horizon Cloud Service is also excellent, and its stability is strong for our use cases.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The thin image offers efficiency and stability for the system, which is not always available in other alternatives."
"It is easy to maintain."
"VMware has a lot of experience in virtualization — they are the pioneers in virtualization."
"The local hardware pass-throughs are valuable. I like being able to have access to local hardware."
"The most valuable features are that it is easy to use and easy to manage."
"VMware Horizon View is an easy-to-use solution."
"The most valuable features are the ability to manage a great number of desktops at once and the remote access for users who are working from outside of the office or from a different office in the country."
"The most valuable feature of this solution has been security."
"The product allows a VPN connection, adding extra value to its features."
"The interface is much easier to use compared to Microsoft and other VDI vendors that are well known on the market, and with Horizon Cloud, you don't need to spend a lot of money upfront to buy the infrastructure because you can use it on the cloud, which lowers the barriers to entry and makes it easier to test and get started."
"Its advanced management features are the most valuable, especially power management. One of the really important things was to be able to have power management in a consumption world. This means that unlike a Microsoft environment, you could actually turn off virtual desktops or have them start up and shut down. If you're consuming resources in the public cloud, you want to be able to do that because when you're not using those, such as at the weekend, you want to be able to turn them off. So, the advanced options for managing the BDIs are very important."
"I honestly liked the application itself because it was just like using a desktop; you could copy and paste, inside and outside, use multiple monitors, and access it anytime, anywhere, no matter whether you were in the office or out of the office."
"The interface is much easier to use compared to Microsoft and other VDI vendors that are well known on the market. I like VMware so much more than the others. With Horizon Cloud, you don't need to spend a lot of money upfront to buy the infrastructure. You can use it the on the cloud, so it lowers the barriers to entry. It's easier to test it and get started. Some clients stay in the cloud, but others prefer to go on-premise. It depends on the nature of the client."
"The tool remains pretty stable."
"The product’s on-premise version has the ability to create an image of any updates or changes in the system."
"The main benefit of Horizon Cloud Service is that it is cloud-based, allowing our organization to leverage the service without having to manage all infrastructure directly."
 

Cons

"The initial setup is a little complicated."
"They could incorporate an application library for application learning and licensing."
"There should be a function where one can connect and work; whenever not required, one can deprovision it."
"VMware Horizon View has worked a lot to improve the solutions. There are some issues in the delivery of the applications, such as network problems. You can lose your connection at times."
"In the future, I would like to see better support for application virtualization."
"In the next release, the performance, the speed, and the price need to be improved."
"In the latest versions, the deployment of certificates on the console has been implemented. Although it is functional, it is not working as well as I would like. I hope this feature can be improved in the future."
"The installation is complex and could be easier. The full installation with testing took a couple of weeks to complete."
"There should be more emphasis on the Workspace One access part of the solution. This is essentially identity management provided with Horizon. There needs to be some kind of integration because you are able to have all of these desktops on any device, but you have to have this other component to make it easier from a single sign-on perspective. That's why there should be an emphasis on Workspace One access. It actually comes free with the product, but people don't really know how powerful it can be."
"The product has a lot of bugs."
"The licensing model needs to be adjusted, as a cloud license is currently required even for on-premises devices."
"It is too expensive as compared to other solutions because of which we don't use it that much."
"The licensing model is complex, particularly for hybrid deployments, and simplifying it could help."
"It can be very expensive to scale up because each part of scaling up requires you to have new components of the infrastructure."
"The cost of Horizon Cloud Service is high, however, it could be optimized. The licensing model is complex, particularly for hybrid deployments, and simplifying it could help."
"It is very expensive. Its price needs to be improved. They can do a better job with external resources such as a USB or a hard drive. When I tried to connect using these external resources, it failed a lot of times. I had to do a shared connection with a local laptop and then connect from a network standpoint, rather than through VMware Horizon point. They definitely have weaknesses with external connections. A lot of companies probably don't let people use external connections because it defeats the purpose of having a cloud solution and keeping the data in a secure area. You can copy to an external device, and you can lose the data. A lot of companies may not focus on this feature, but if you are providing it, you should make it work."
 

Pricing and Cost Advice

"The pricing can be relatively competitive, but sometimes you have to go back to VMware and ask for additional discounts. You can make it competitive If you're prepared to put in the work. The list prices and standard discounts may not be competitive, but if you push hard enough, you can get the price to where you need it to be."
"I rate the product's pricing a seven out of ten. Pricing can be an obstacle for smaller businesses. Pricing is fixed, and there are no additional costs."
"The license for this product is paid on a monthly basis."
"Customers pay a licensing fee."
"I don't know about the price. I know there are different tiers with the license, but I'm not sure exactly what it costs anymore."
"Its cost is fair. You can go for a free trial, but for initializing a project, you need to purchase a license. There are different types of licenses."
"The solution's pricing depends on certain factors. It would be best if you know which components you are looking for, as you may have other hardware costs. It is recommended if users want to use the VMware HPE as the hypervisor."
"We pay for the solution annually at a cost of approximately 10,000 HKD."
"Initially, the product is cheap, but it starts to get expensive when users try to scale out."
"VMware Horizon Cloud is an expensive solution. This solution is approximately 30 percent more than Microsoft Azure Cloud. There can be extra costs."
"It is too expensive as compared to other solutions because of which we don't use it that much. We tend to go more for Hyper-V or Azure just because VMware licensing is quite up there. We sway people away from VMware Horizon Cloud. We have some clients who already have it. They stay on it for a little while, and then most of them end up moving off when we provide them a better solution that isn't as license heavy cost-wise."
"There is a license required for the use of this solution and there are different tier levels available."
"For what you get, it is very compelling. You've got to look at the total cost of ownership of this type of piece of software in terms of being able to utilize it as a cloud service. I don't have to run everything on-premises. When you look at the total cost of just being able to use it and then being able to point it to any public or private cloud, it is very compelling. You have one less thing to manage."
"VMware Horizon Cloud is a low-cost solution. The model that they have is consumption-based. However, some features are expensive."
"I rate VMware Horizon Cloud pricing a ten out of ten."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Computer Software Company
10%
Financial Services Firm
9%
Government
7%
Performing Arts
11%
Manufacturing Company
11%
Media Company
10%
Financial Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business61
Midsize Enterprise23
Large Enterprise44
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise6
 

Questions from the Community

How does VMware Workspace One compare with VMware Horizon 7?
VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial setup is easy, and the product is very stable and reliable. I think the fact th...
What do you like most about VMware Horizon 7?
VMware offers a friendly environment, and it's easy to provide the user with the package. It is a bundled solution that is readily deployable. The advantage lies in its simplicity, it requires mini...
What is your experience regarding pricing and costs for VMware Horizon 7?
We paid a lot of money for software that is not really fully operational out of the box. We had to have patches from VMware to get it into production. Hence, we lost a lot of time implementing the ...
What is your experience regarding pricing and costs for VMware Horizon Cloud?
The cost is considered normal, not remarkable but not outrageous. In terms of expense, compared to other virtualization products, I would rate it as a six.
What needs improvement with VMware Horizon Cloud?
The licensing model needs to be adjusted, as a cloud license is currently required even for on-premises devices. Horizon Cloud Service should continue improving their protocol and work with other h...
What is your primary use case for VMware Horizon Cloud?
Our primary use case focuses on virtual desktop and application hosting. This is spread across different industries. We have a large number of employees, and we are one of the largest GSIs globally...
 

Also Known As

VMware Horizon, VMware Horizon View, Mware Dynamic Environment Manager
VMware Horizon Cloud, VMware Horizon DaaS
 

Overview

 

Sample Customers

LCMC Health
Marriott, Sprint
Find out what your peers are saying about Horizon 8 vs. Horizon Cloud Service and other solutions. Updated: March 2026.
884,933 professionals have used our research since 2012.