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Cisco Jabber vs Cisco Unified Communications comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Jabber
Ranking in Unified Communications
6th
Average Rating
9.0
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Cisco Unified Communications
Ranking in Unified Communications
1st
Average Rating
8.4
Number of Reviews
9
Ranking in other categories
IP Telephony & Unified Communications (1st)
 

Mindshare comparison

As of October 2025, in the Unified Communications category, the mindshare of Cisco Jabber is 5.4%, down from 9.3% compared to the previous year. The mindshare of Cisco Unified Communications is 12.8%, down from 13.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications Market Share Distribution
ProductMarket Share (%)
Cisco Unified Communications12.8%
Cisco Jabber5.4%
Other81.8%
Unified Communications
 

Featured Reviews

Fellipe Madureira - PeerSpot reviewer
We don't have to use an IP phone device all the time, and the productivity has been increased.
The most valuable features found are the Immersive Telepresence, Video Conference, VoIP Phone with video, Corporate Collaboration tools and UC services for mobile devices. They all help to improve the communication time within the company. This product makes my life much easier by shortening the distance between my boss and the rest of my team. More than half of the team I work with is located in another state, some 1,500 miles away. We can have meetings much more often due to this device, and in addition, it's possible to have meetings with other companies all over the world using WebEx and Jabber. We had a meeting with three other companies to discuss a new project via videoconference. Each company is located in different states in Brazil so we can save time and money. We had a drastic decrease of expenses by substituting videoconferences for work travel, so we rarely have to pay for tickets and hotel rooms for employees. The communication itself is the biggest asset and improvement in this case. It also has ability to choose which device the calls are sent to - an IP Phone or Cisco Jabber, although you should be logged into the network on an IP phone.
Kani Kumar J - PeerSpot reviewer
Reliable customer communication and good third-party integrations with minor server update issues
Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."
"It works fine feature-wise. The Cisco Jabber features that we use work okay."
"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."
"We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."
"Cisco supports third-party gadgets, including workforce management systems."
"The Click to dial feature was one of the most important features for the customer."
 

Cons

"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."
"I presume that very small businesses would have a tough time justifying the investment."
"Cisco Jabber is not a collaborative tool."
"Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice."
"Sometimes, minor temporary issues can arise while updating the servers."
"An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."
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Top Industries

By visitors reading reviews
Healthcare Company
14%
Manufacturing Company
14%
Financial Services Firm
12%
University
8%
Educational Organization
12%
Computer Software Company
11%
Manufacturing Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise3
 

Questions from the Community

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What needs improvement with Cisco Unified Communications?
I want to see improvements, especially for the GUI interface, as it should be much easier and user-friendly in Cisco Unified Communications. It would be beneficial if it could be more web interface...
What is your primary use case for Cisco Unified Communications?
We use this only for communication purposes, which includes a few use cases for it. We haven't used the video calls and other features because we based our use on basic communication, so I cannot g...
What is your experience regarding pricing and costs for Cisco Unified Communications?
Regarding price and value, it is already expired and has reached end of life.
 

Also Known As

Jabber
No data available
 

Overview

 

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images
Find out what your peers are saying about Cisco Jabber vs. Cisco Unified Communications and other solutions. Updated: September 2025.
872,098 professionals have used our research since 2012.