Cisco Jabber vs Cisco Unified Communications comparison

Cisco Jabber and Cisco Unified Communications are both solutions in the Unified Communications category. Cisco Jabber is ranked #6, while Cisco Unified Communications is ranked #1 with an average rating of 7.7. Cisco Jabber holds a 4.4% mindshare in UC, compared to Cisco Unified Communications’s 9.8% mindshare. Additionally, 100% of Cisco Jabber users are willing to recommend the solution, compared to 100% of Cisco Unified Communications users who would recommend it.

Cisco Jabber

Read 4 Cisco Jabber reviews

447 Views
349 Comparison Views

100% willing to recommend

Cisco Unified Communications

Read 9 Cisco Unified Communications reviews

829 Views
514 Comparison Views

100% willing to recommend

Cisco Jabber

Cisco Unified Communications

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cisco Jabber and Cisco Unified Communications based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Cisco Jabber vs. Cisco Unified Communications Report (Updated: December 2025).

Buyer's Guide

Cisco Jabber vs. Cisco Unified Communications

December 2025

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Helped 879,259 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Jabber

Ranking in Unified Communications

6th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Cisco Unified Communications

Ranking in Unified Communications

1st

Average Rating

8.4

Number of Reviews

Ranking in other categories

IP Telephony & Unified Communications (1st)

Mindshare comparison

As of December 2025, in the Unified Communications category, the mindshare of Cisco Jabber is 4.4%, down from 9.3% compared to the previous year. The mindshare of Cisco Unified Communications is 9.8%, down from 14.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications Market Share Distribution
Product	Market Share (%)
Cisco Unified Communications	9.8%
Cisco Jabber	4.4%
Other	85.8%

Unified Communications

Featured Reviews

reviewer912129

Senior Technical Manager at a financial services firm with 501-1,000 employees

Stable, easy to set up, and works fine

Everyone in our company uses Cisco Jabber for phone calls and internal chat. We have around 1,000 users. For features like video conferences, schedules, and presentations, we use Microsoft Teams. It works fine feature-wise. The Cisco Jabber features that we use work okay. There are issues in…

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Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Reliable customer communication and good third-party integrations with minor server update issues

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."

"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."

"It works fine feature-wise. The Cisco Jabber features that we use work okay."

"The Click to dial feature was one of the most important features for the customer."

"We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."

"Cisco supports third-party gadgets, including workforce management systems."

Cons

"I presume that very small businesses would have a tough time justifying the investment."

"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."

"Cisco Jabber is not a collaborative tool."

"An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."

"Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice."

"Sometimes, minor temporary issues can arise while updating the servers."

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Top Industries

By visitors reading reviews

Manufacturing Company

17%

Financial Services Firm

10%

Healthcare Company

10%

Government

Computer Software Company

11%

Educational Organization

11%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

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What needs improvement with Cisco Unified Communications?

I want to see improvements, especially for the GUI interface, as it should be much easier and user-friendly in Cisco Unified Communications. It would be beneficial if it could be more web interface...

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What is your primary use case for Cisco Unified Communications?

We use this only for communication purposes, which includes a few use cases for it. We haven't used the video calls and other features because we based our use on basic communication, so I cannot g...

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What is your experience regarding pricing and costs for Cisco Unified Communications?

Regarding price and value, it is already expired and has reached end of life.

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Product Reports

Buyer's Guide

Unified Communications

December 2025

Download Cisco Jabber product report

Buyer's Guide

Cisco Unified Communications

December 2025

Download Cisco Unified Communications product report

Also Known As

Jabber

No data available

Overview

Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.

Cisco

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Cisco

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

Buyer's Guide

Cisco Jabber vs. Cisco Unified Communications

December 2025

Free Report: Cisco Jabber vs. Cisco Unified Communications

Find out what your peers are saying about Cisco Jabber vs. Cisco Unified Communications and other solutions. Updated: December 2025.

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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.