Cisco Unified Communications vs Digium Switchvox comparison

Cisco and Digium are both solutions in the Unified Communications category. Cisco is ranked #1 with an average rating of 7.7, while Digium is ranked #8. Cisco holds a 11.3% mindshare in UC, compared to Digium’s 3.7% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 100% of Digium users who would recommend it.

Cisco Unified Communications

Read 9 Cisco Unified Communications reviews

807 Views
500 Comparison Views

100% willing to recommend

Digium Switchvox

Read 2 Digium Switchvox reviews

166 Views
154 Comparison Views

100% willing to recommend

Cisco Unified Communications

Digium Switchvox

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cisco Unified Communications and Digium Switchvox based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Cisco Unified Communications vs. Digium Switchvox Report (Updated: November 2025).

Buyer's Guide

Cisco Unified Communications vs. Digium Switchvox

November 2025

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Helped 872,869 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Unified Communications

Ranking in Unified Communications

1st

Ranking in IP Telephony & Unified Communications

1st

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Digium Switchvox

Ranking in Unified Communications

8th

Ranking in IP Telephony & Unified Communications

7th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2025, in the Unified Communications category, the mindshare of Cisco Unified Communications is 11.3%, down from 13.9% compared to the previous year. The mindshare of Digium Switchvox is 3.7%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications Market Share Distribution
Product	Market Share (%)
Cisco Unified Communications	11.3%
Digium Switchvox	3.7%
Other	85.0%

Unified Communications

Featured Reviews

Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Reliable customer communication and good third-party integrations with minor server update issues

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

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it_user489357

Consulting Partner at a tech services company with 51-200 employees

The Switchboard Redesign, Wall board in Switchboard, and Browser based video conferencing are extremely valuable.

Switchboard Redesign & Widget Wall board in Switchboard Browser based video conferencing Mobile App REST Interface Call Center Management is easier now Switchvox responsiveness has improve greatly Our staff are very happy with the new Switchvox UI & UX of the Mobile App Experience with…

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872,869 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

12%

Computer Software Company

11%

Non Profit

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	2
Large Enterprise	3

No data available

Questions from the Community

What needs improvement with Cisco Unified Communications?

I want to see improvements, especially for the GUI interface, as it should be much easier and user-friendly in Cisco Unified Communications. It would be beneficial if it could be more web interface...

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What is your primary use case for Cisco Unified Communications?

We use this only for communication purposes, which includes a few use cases for it. We haven't used the video calls and other features because we based our use on basic communication, so I cannot g...

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What is your experience regarding pricing and costs for Cisco Unified Communications?

Regarding price and value, it is already expired and has reached end of life.

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Comparisons

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Compared 46% of the time

Fortinet FortiVoice vs Cisco Unified Communications

Compared 20% of the time

Alcatel-Lucent OmniPCX Enterprise Communication Server vs Cisco Unified Communications

Compared 11% of the time

Digium Asterisk vs Cisco Unified Communications

Compared 6% of the time

Mitel Application Suite vs Cisco Unified Communications

Compared 5% of the time

More Cisco Unified Communications Competitors

Mitel Application Suite vs Digium Switchvox

Compared 100% of the time

More Digium Switchvox Competitors

Product Reports

Buyer's Guide

Cisco Unified Communications

November 2025

Download Cisco Unified Communications product report

Buyer's Guide

Unified Communications

November 2025

Download Digium Switchvox product report

Also Known As

No data available

Switchvox

Overview

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Cisco

VOIP phone systems

Digium

Sample Customers

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

CORAF/Wecard

Buyer's Guide

Cisco Unified Communications vs. Digium Switchvox

November 2025

Free Report: Cisco Unified Communications vs. Digium Switchvox

Find out what your peers are saying about Cisco Unified Communications vs. Digium Switchvox and other solutions. Updated: November 2025.

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872,869 professionals have used our research since 2012.

See our Cisco Unified Communications vs. Digium Switchvox report.

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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.