| Product | Market Share (%) |
|---|---|
| Cisco Unified Communications | 12.9% |
| Kamailio SIP Server | 10.1% |
| 3CX Live Chat | 9.6% |
| Other | 67.4% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 29 |
| Large Enterprise | 60 |
| Author info | Rating | Review Summary |
|---|---|---|
| Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees | 3.5 | Cisco Unified Communications acts as a bridge in contact centers, enhancing communication through various channels. It supports third-party integrations and offers redundancy, providing stability compared to competitors, though minor server update issues occasionally occur. I've also considered Avaya and Genesys alternatives. |
| Customer Success Manager with 51-200 employees | 5.0 | No summary available |
| Senior Collaboration Engineer at Cochran, Inc. | 5.0 | No summary available |
| Sr. Voice Engineer at a retailer with 501-1,000 employees | No summary available | |
| Head of Data Center at a tech company with 51-200 employees | No summary available | |
| Infrastructure Expert at a tech company with 51-200 employees | 4.0 | No summary available |
| Developer at a tech company with 51-200 employees | 4.0 | No summary available |
