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Cisco Unified Communications Reviews

Vendor: Cisco
4.3 out of 5
Badge Ranked 1

What is Cisco Unified Communications?

Featured Cisco Unified Communications reviews

Cisco Unified Communications mindshare

As of September 2025, the mindshare of Cisco Unified Communications in the Unified Communications category stands at 12.9%, down from 13.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Unified Communications Market Share Distribution
ProductMarket Share (%)
Cisco Unified Communications12.9%
Kamailio SIP Server10.1%
3CX Live Chat9.6%
Other67.4%
Unified Communications
 
 
Key learnings from peers

Valuable Features

Room for Improvement

Review data by company size

By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise1
By reviewers
By visitors reading reviews
Company SizeCount
Small Business23
Midsize Enterprise24
Large Enterprise62
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
14%
Government
9%
University
8%
Non Profit
8%
Manufacturing Company
7%
Educational Organization
7%
Financial Services Firm
6%
Comms Service Provider
6%
Energy/Utilities Company
5%
Healthcare Company
5%
Recreational Facilities/Services Company
5%
Insurance Company
4%
Legal Firm
4%
Retailer
3%
Hospitality Company
3%
Construction Company
2%
Renewables & Environment Company
2%
Wholesaler/Distributor
1%
International Affairs Institute
1%
Logistics Company
1%
Outsourcing Company
1%
Real Estate/Law Firm
1%

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Cisco Unified Communications Reviews Summary
Author infoRatingReview Summary
Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees3.5Cisco Unified Communications acts as a bridge in contact centers, enhancing communication through various channels. It supports third-party integrations and offers redundancy, providing stability compared to competitors, though minor server update issues occasionally occur. I've also considered Avaya and Genesys alternatives.
Customer Success Manager with 51-200 employees5.0No summary available
Senior Collaboration Engineer at Cochran, Inc.5.0No summary available
Sr. Voice Engineer at a retailer with 501-1,000 employeesNo summary available
Head of Data Center at a tech company with 51-200 employeesNo summary available
Infrastructure Expert at a tech company with 51-200 employees4.0No summary available
Developer at a tech company with 51-200 employees4.0No summary available