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Alcatel-Lucent OmniPCX Enterprise Communication Server vs Cisco Unified Communications comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alcatel-Lucent OmniPCX Ente...
Ranking in IP Telephony & Unified Communications
4th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
SOA Application Gateways (5th)
Cisco Unified Communications
Ranking in IP Telephony & Unified Communications
1st
Average Rating
8.4
Number of Reviews
9
Ranking in other categories
Unified Communications (1st)
 

Mindshare comparison

As of October 2025, in the IP Telephony & Unified Communications category, the mindshare of Alcatel-Lucent OmniPCX Enterprise Communication Server is 6.3%, up from 3.3% compared to the previous year. The mindshare of Cisco Unified Communications is 16.7%, up from 11.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IP Telephony & Unified Communications Market Share Distribution
ProductMarket Share (%)
Cisco Unified Communications16.7%
Alcatel-Lucent OmniPCX Enterprise Communication Server6.3%
Other77.0%
IP Telephony & Unified Communications
 

Featured Reviews

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Kani Kumar J - PeerSpot reviewer
Reliable customer communication and good third-party integrations with minor server update issues
Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.
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Top Industries

By visitors reading reviews
No data available
Educational Organization
12%
Computer Software Company
11%
Non Profit
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise3
 

Questions from the Community

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What needs improvement with Cisco Unified Communications?
I want to see improvements, especially for the GUI interface, as it should be much easier and user-friendly in Cisco Unified Communications. It would be beneficial if it could be more web interface...
What is your primary use case for Cisco Unified Communications?
We use this only for communication purposes, which includes a few use cases for it. We haven't used the video calls and other features because we based our use on basic communication, so I cannot g...
What is your experience regarding pricing and costs for Cisco Unified Communications?
Regarding price and value, it is already expired and has reached end of life.
 

Also Known As

Alcatel Lucent OmniPCX Enterprise Communication Server, Alcatel-Lucent OmniPCX CS, OmniPCX Enterprise Communication Server, OmniPCX CS, Alcatel-Lucent OmniPCX Open Gateway
No data available
 

Overview

 

Sample Customers

Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images
Find out what your peers are saying about Cisco, Digium, Mitel and others in IP Telephony & Unified Communications. Updated: September 2025.
872,778 professionals have used our research since 2012.