Samanage and Cherwell Service Management are competing products in the IT service management space. Cherwell Service Management seems to have the upper hand due to its comprehensive features.
Features: Samanage is valued for its intuitive ticketing system, effective asset management, and automation capabilities. Cherwell Service Management stands out with extensive configuration options, flexibility in customization, and strong reporting tools.
Ease of Deployment and Customer Service: Samanage is known for cloud-based deployment ensuring quick implementation with minimal disruption. Its customer service is responsive and helpful. Cherwell Service Management provides cloud and on-premises deployment options, with a more intricate setup, supported by comprehensive resources and professional services.
Pricing and ROI: Samanage is more budget-friendly with a lower setup cost, offering good ROI for small to medium-sized enterprises. Cherwell Service Management incurs a higher initial expenditure, but its customizable nature and extended capabilities justify the cost for large enterprises seeking broad functionality, offering substantial long-term ROI.
| Product | Market Share (%) |
|---|---|
| Samanage | 1.5% |
| Cherwell Service Management | 1.4% |
| Other | 97.1% |
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