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Carbonite Server vs Infrascale Backup & Disaster Recovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Carbonite Server
Ranking in Backup and Recovery
59th
Ranking in Cloud Backup
48th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
7
Ranking in other categories
No ranking in other categories
Infrascale Backup & Disaste...
Ranking in Backup and Recovery
23rd
Ranking in Cloud Backup
21st
Average Rating
9.2
Reviews Sentiment
6.8
Number of Reviews
16
Ranking in other categories
Disaster Recovery as a Service (5th), Disaster Recovery (DR) Software (14th), SaaS Backup (13th)
 

Mindshare comparison

As of September 2025, in the Cloud Backup category, the mindshare of Carbonite Server is 1.1%, down from 1.2% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Backup Market Share Distribution
ProductMarket Share (%)
Infrascale Backup & Disaster Recovery0.7%
Carbonite Server1.1%
Other98.2%
Cloud Backup
 

Featured Reviews

Dale Dirkes - PeerSpot reviewer
A simple, efficient, reliable product
The efficiency and convenience are excellent. The pricing is very good. It shows you what has been updated via little green dots. The solution is very automatic. I don't have to worry about it. It was easy to set up. Technical support has been helpful in the past. The solution has been problem-free.
Harry Vining - PeerSpot reviewer
The overall ease of use and ease of management using the dashboard is excellent
I can't really think of anything that really needs to be improved from my perspective, because I only use the backup. Maybe someone who is using something else might have a different opinion on that. But for the online backup and recovery tool, I'm not going to say there's anything that needs improvement. They can always improve stuff. But from the top of my head, I can't think of anything. It does what it needs to do. That's it. It doesn't need to do anything more than what it does and nothing less than what it's doing. The Infrascale dashboard when it comes to centralized deployment and configuration is excellent. I have no problems with the solution. They could always make it better. They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement, but there's nothing on the top of my head that's saying, "Hey, this is what needs to be fixed." But, the programmers are probably working on their own things. So, there's always room for improvement.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is very stable."
"The Granular Restore of SQL feature has been a lifesaver more times than I can count. One of the main reasons for looking at Carbonite was their support for platforms like AIX and AS/400 Series."
"Technical support handled all our issues quickly and effectively."
"Easy verification of things is the most valuable feature."
"It does not slow down your computer or use a lot of resources as it works."
"It seems reliable and easy to use."
"The solution is a free engine to help work with the container."
"I find the BMR/image and the recovery pieces are valuable."
"What I like the most about it is that backups and restores are simple, straightforward, and clean. It does not require six people to get involved in order to do a restore or perform a backup."
"Given that we are in the hurricane belt, the spin-up of replicated servers in the cloud is among the most valuable features. If our site goes down we can just connect to the cloud appliance, spin up the servers, and we are good to go."
"The most valuable feature is disaster recovery, where we have the ability to boot up VMs quickly in a disaster."
"The most valuable feature is the ability to boot locally, as well as in Infrascale's cloud. This means that we can either do on-site failover or failover to their cloud."
"The ease of use is valuable. It is user-friendly. Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution."
"The most valuable feature of this solution is that it is simple to use."
"The interface of Infrascale Backup & Disaster Recovery is very easy to use, and there are no problems. It's set it and forget it. You can make adjustments very easily as well."
"For this particular client, the solution’s Critical Server Insurance feature that protects physical and virtual servers including Windows, Linux, VMware, and Hyper-V, was a very big factor as well. They have a bunch of physical servers, as well as virtual. The mix is predominantly virtual. They also have some NAS boxes that we back up using Infrascale."
 

Cons

"The stability has room for improvement."
"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."
"The Hyper-V backup has room for improvement."
"In the next release I would like to see an improvement in the auto failover option."
"It could be a little bit easier or faster to be able to access data files without having to download anything."
"They do not yet have USB recovery but they are adding it in coming releases."
"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."
"They set me up as a vendor, not as a client. So sometimes I end up in the wrong portal and I'm doing vendor things instead of client things, and I didn't realize that right away. Once I figured it out I just changed my favorites on my desktop to go to the client-side."
"I would like to see more features for the section on the viruses and maybe another in reference to two-factor authentication."
"When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups."
"In terms of what I would like to see, it would be to make the solution available across multiple clouds."
"The pricing model that they recently changed to is a little bit complicated, and the biggest area for improvement is a better way of figuring out how to price it."
"There is room for improvement by making the interface a little more intuitive when navigating to recover flat files or an old server."
"They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement."
"I would like to be able to limit the bandwidth in cases, for example, where we are uploading the backup."
 

Pricing and Cost Advice

"The solution is open source."
"We pay 9,000 dollars per year for our license."
"The pricing is between $120 and $150 per year."
"Its price is reasonable."
"I appreciate their pricing. We went for this solution for its pricing."
"They are incredibly fair and willing to work with their partners to make their pricing work for both partners and the end users."
"Pricing of the product could be improved. It definitely makes it a harder sell. They will usually end up getting close to the price we need, but I have to go through everybody to get the price reduced. Their list pricing is significantly higher than that of other solutions."
"The pricing is pretty good and competitive with the market. The per-terabyte pricing is very competitive compared to the others."
"The appliances have different prices because of storage, size, and memory. For example, the older machines support more virtual machines, whereas the new one only supports one virtual machine. As we have purchased the later appliances, they have probably been a little bit more expensive because they have to be good enough to keep the business running if the physical server goes down. We learned our lesson from the one that went down when we tried to run products and it wasn't quick enough."
"The licensing is based on how much data you have plus what appliances you need."
"Infrascale's pricing, to me, was outstanding and was one of the major factors in my decision to go with Infrascale... My customer had a different solution before and his monthly payment was three times as much as the payment he now has with Infrascale."
"It is super competitive. It is worth taking a look at it from a licensing and pricing perspective."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Manufacturing Company
9%
Healthcare Company
8%
Retailer
6%
Computer Software Company
15%
Healthcare Company
14%
Performing Arts
13%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business16
Large Enterprise1
 

Questions from the Community

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What is your experience regarding pricing and costs for Infrascale Platform?
I would always prefer better pricing, but I find that their pricing is appropriate. It's in keeping with what we are offering and how it allows us to resell with enough margin. We recently renewed ...
What needs improvement with Infrascale Platform?
Infrascale Backup & Disaster Recovery could improve in the area of documentation, which they are continuously working on. This is an ongoing process that should continue as documentation can al...
What is your primary use case for Infrascale Platform?
I have been using Infrascale Backup & Disaster Recovery since 2016, which is approximately six to seven years. During this time, we transitioned from other solutions to fully adopt Infrascale's...
 

Also Known As

Carbonite Recover Backup
Infrascale Platform
 

Overview

 

Sample Customers

INLINE Commercial Construction, Hamilton County
MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Find out what your peers are saying about Carbonite Server vs. Infrascale Backup & Disaster Recovery and other solutions. Updated: September 2025.
867,676 professionals have used our research since 2012.