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Carbonite Server vs Infrascale Backup & Disaster Recovery comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Carbonite Server
Ranking in Backup and Recovery
55th
Ranking in Cloud Backup
37th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
7
Ranking in other categories
No ranking in other categories
Infrascale Backup & Disaste...
Ranking in Backup and Recovery
14th
Ranking in Cloud Backup
13th
Average Rating
8.8
Reviews Sentiment
6.5
Number of Reviews
23
Ranking in other categories
Disaster Recovery as a Service (5th), Disaster Recovery (DR) Software (12th), SaaS Backup (6th)
 

Mindshare comparison

As of October 2026, in the Cloud Backup category, the mindshare of Carbonite Server is 1.3%, up from 1.1% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 1.5%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Backup Mindshare Distribution
ProductMindshare (%)
Infrascale Backup & Disaster Recovery1.5%
Carbonite Server1.3%
Other97.2%
Cloud Backup
 

Featured Reviews

CP
Backup, storage and disaster recovery technical specialist at a computer software company with 201-500 employees
A reliable backup product which needs little management
For most technical users the setup and initial deployment are fairly straightforward and once deployed it 99% of the time looks after itself. Installation of the agents is similar to most other products in that it has an install wizard to guide you, the accompanying documentation is also very useful to assist wherever you are in the agent install and policy setup process. Normally our customers' IT team does the deployment of agents, however, this isn't a daunting task unless you are dealing with multiple servers to protect the product. On a server-by-server basis, the deployment doesn't take long. From the MSP side of things, the infrastructure sitting behind the scenes doesn't take too much to install, configure and maintain.
Vivek_Jaiswal - PeerSpot reviewer
Security Engineer at LTI Mindtree
Cloud backups have strengthened ransomware recovery and now protect critical business data
I see several areas where Infrascale Backup & Disaster Recovery could be improved. First is the architectural design and configuration, along with operational maturity, as well as security integration. The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents. Getting quick support from the vendor during major recoveries or disasters would be greatly appreciated. Additionally, improving the strength of ransomware protections, addressing critical gaps in deployments, enforcing backup immutability policies, and making disaster recovery testing routine instead of an ad hoc process are important. Validating that I can quickly recover data should be a priority, and improved runbooks or operational maturity platforms would be beneficial for data recovery from critical incidents.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It seems reliable and easy to use."
"This solution is very simple to use and I will recommend it to anybody."
"The efficiency and convenience are excellent."
"The solution is a free engine to help work with the container."
"The Granular Restore of SQL feature has been a lifesaver more times than I can count. One of the main reasons for looking at Carbonite was their support for platforms like AIX and AS/400 Series."
"Easy verification of things is the most valuable feature."
"Technical support handled all our issues quickly and effectively."
"The advice that I have for people looking into using Carbonite Server is that it seems reliable and easy to use."
"There is a great return on investment with Infrascale Backup & Disaster Recovery, as I have saved a significant amount of time and money. I need fewer employees to support maintenance requirements, alerts monitoring, and recovery requests."
"For me, Infrascale had the best package to offer to my customers, including features, pricing, implementation, and support; everything that comprises the total solution."
"The Infrascale Dashboard is very easy to understand, has a good overview, and gives me access to all my appliances without having to have a local VPN connection to the individual clients. It makes it very easy to find my way around."
"Overall, this product is really solid and they're a very good company to work with."
"Infrascale has been great for us and for the relationship with this client."
"For this particular client, the solution’s Critical Server Insurance feature that protects physical and virtual servers including Windows, Linux, VMware, and Hyper-V, was a very big factor as well. They have a bunch of physical servers, as well as virtual. The mix is predominantly virtual. They also have some NAS boxes that we back up using Infrascale."
"Overall, I set it up, configured it, deployed it, and walked away from it; it just chugs away happily."
"The experience that we have had with this product is generally good."
 

Cons

"In the next release I would like to see an improvement in the auto failover option."
"They do not yet have USB recovery but they are adding it in coming releases."
"The Hyper-V backup has room for improvement."
"It could be a little bit easier or faster to be able to access data files without having to download anything."
"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."
"When you have to restore it, Carbonite takes a lot of time."
"The stability has room for improvement."
"The support for object storage isn't quite there yet; its public cloud support can be improved."
"There is room for improvement by making the interface a little more intuitive when navigating to recover flat files or an old server."
"When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups."
"The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents."
"User interface and navigation are also not that good."
"The problem is that sometimes you can use a lot of the bandwidth to upload files."
"I'm a little bit disappointed that over the last year and a half, there hasn't been too much contact from them regarding what's going to be new or coming out."
"There could be some room for improvement in the on-premises hardware selection. It is hard for them to deploy a lot of different hardware options. Depending on footprint size and overall capabilities, that is where there could be some flexibility in some cases. However, it is not a deal-breaker."
"I would like to be able to limit the bandwidth in cases, for example, where we are uploading the backup."
 

Pricing and Cost Advice

"The pricing is between $120 and $150 per year."
"Its price is reasonable."
"The solution is open source."
"We pay 9,000 dollars per year for our license."
"The pricing is pretty good and competitive with the market. The per-terabyte pricing is very competitive compared to the others."
"Our licensing fees are billed every four months."
"The pricing is fair, and they are interested in working with MSPs as part of their market."
"The licensing is based on how much data you have plus what appliances you need."
"You get unlimited clients and buy a bucket of space. In addition to the standard fees there were setup fees."
"I appreciate their pricing. We went for this solution for its pricing."
"They are incredibly fair and willing to work with their partners to make their pricing work for both partners and the end users."
"Infrascale's pricing, to me, was outstanding and was one of the major factors in my decision to go with Infrascale... My customer had a different solution before and his monthly payment was three times as much as the payment he now has with Infrascale."
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Top Industries

By visitors reading reviews
Comms Service Provider
11%
Healthcare Company
8%
Outsourcing Company
8%
Financial Services Firm
8%
Outsourcing Company
15%
Construction Company
10%
Healthcare Company
10%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise4
Large Enterprise7
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for Infrascale Platform?
Currently, there have been no surprises or challenges in pricing, setup costs, or licensing since I am still in the evaluation phase and not focused on costs at the licensing level.
What needs improvement with Infrascale Platform?
Regarding how Infrascale Backup & Disaster Recovery can be improved, I notice agent-based backing up is, in my opinion, limited, and that is definitely not a great sign. I am also recognizing t...
What is your primary use case for Infrascale Platform?
I am currently using Infrascale Backup & Disaster Recovery, which is in review at this time. My main use case for considering Infrascale Backup & Disaster Recovery is the principal concern ...
 

Also Known As

Carbonite Recover Backup
Infrascale Platform
 

Overview

 

Sample Customers

INLINE Commercial Construction, Hamilton County
MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Find out what your peers are saying about Carbonite Server vs. Infrascale Backup & Disaster Recovery and other solutions. Updated: September 2026.
919,088 professionals have used our research since 2012.