Carbonite Server vs Infrascale Backup & Disaster Recovery comparison

OpenText and Infrascale are both solutions in the Cloud Backup category. OpenText is ranked #44, while Infrascale is ranked #22 with an average rating of 9.0. OpenText holds a 1.4% mindshare in CB, compared to Infrascale’s 1.3% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 91% of Infrascale users who would recommend it.

Carbonite Server

Read 7 Carbonite Server reviews

3,168 Views
1,869 Comparison Views

100% willing to recommend

Infrascale Backup & Disaste...

Read 19 Infrascale Backup & Disaster Recovery reviews

4,436 Views
1,996 Comparison Views

91% willing to recommend

Carbonite Server

Infrascale Backup & Disaste...

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Infrascale Backup & Disaster Recovery and Carbonite Server compete in the data protection and recovery category. Infrascale may have an edge in pricing and support, while Carbonite is noted for its feature set.

Features: Infrascale Backup & Disaster Recovery offers efficient backup and recovery capabilities, varied storage options, and rapid data restoration. Carbonite Server provides automatic backups, customizable retention settings, and a comprehensive range of features.

Room for Improvement: Infrascale Backup & Disaster Recovery needs to focus on improving scalability and performance. Carbonite Server requires a more intuitive setup process, better reporting tools, and some usability enhancements.

Ease of Deployment and Customer Service: Infrascale Backup & Disaster Recovery has a straightforward deployment model and responsive customer service. Carbonite Server’s deployment can be challenging, though its support team receives positive feedback.

Pricing and ROI: Infrascale Backup & Disaster Recovery is noted for its cost-effectiveness and transparent pricing. Carbonite Server, although pricier, is seen as delivering value through its extensive features and reliable performance.

To learn more, read our detailed Carbonite Server vs. Infrascale Backup & Disaster Recovery Report (Updated: April 2026).

Buyer's Guide

Carbonite Server vs. Infrascale Backup & Disaster Recovery

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Carbonite Server

Ranking in Backup and Recovery

56th

Ranking in Cloud Backup

44th

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Infrascale Backup & Disaste...

Ranking in Backup and Recovery

24th

Ranking in Cloud Backup

22nd

Average Rating

9.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Disaster Recovery as a Service (5th), Disaster Recovery (DR) Software (16th), SaaS Backup (11th)

Mindshare comparison

As of May 2026, in the Cloud Backup category, the mindshare of Carbonite Server is 1.4%, up from 1.1% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 1.3%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Backup Mindshare Distribution
Product	Mindshare (%)
Infrascale Backup & Disaster Recovery	1.3%
Carbonite Server	1.4%
Other	97.3%

Cloud Backup

Featured Reviews

Chris Puddy

Backup, storage and disaster recovery technical specialist at a computer software company with 201-500 employees

A reliable backup product which needs little management

For most technical users the setup and initial deployment are fairly straightforward and once deployed it 99% of the time looks after itself. Installation of the agents is similar to most other products in that it has an install wizard to guide you, the accompanying documentation is also very useful to assist wherever you are in the agent install and policy setup process. Normally our customers' IT team does the deployment of agents, however, this isn't a daunting task unless you are dealing with multiple servers to protect the product. On a server-by-server basis, the deployment doesn't take long. From the MSP side of things, the infrastructure sitting behind the scenes doesn't take too much to install, configure and maintain.

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Vivek_Jaiswal

Cyber Security Senior Specialist at a tech vendor with 10,001+ employees

Cloud backups have strengthened ransomware recovery and now protect critical business data

I see several areas where Infrascale Backup & Disaster Recovery could be improved. First is the architectural design and configuration, along with operational maturity, as well as security integration. The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents. Getting quick support from the vendor during major recoveries or disasters would be greatly appreciated. Additionally, improving the strength of ransomware protections, addressing critical gaps in deployments, enforcing backup immutability policies, and making disaster recovery testing routine instead of an ad hoc process are important. Validating that I can quickly recover data should be a priority, and improved runbooks or operational maturity platforms would be beneficial for data recovery from critical incidents.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Easy verification of things is the most valuable feature."

"Technical support handled all our issues quickly and effectively."

"The efficiency and convenience are excellent."

"It does not slow down your computer or use a lot of resources as it works."

"I find the BMR/image and the recovery pieces are valuable."

"The advice that I have for people looking into using Carbonite Server is that it seems reliable and easy to use."

"Easy verification of things is the most valuable feature."

"The solution is a free engine to help work with the container."

More Carbonite Server pros

"The best part is the possibility to spill over the lock-ups to the cloud and the spin-up part."

"Its Critical Server Insurance feature for protecting physical and virtual servers, including Windows, Linux, VMware, and Hyper-V is mandatory for me and it makes me happy. If I had a backup solution that didn't do that, it would not be a backup solution and would not be any good."

"The most valuable feature of this solution is that it is simple to use."

"The overall ease of use and ease of management of the solution using the Infrascale dashboard is excellent. I'd rate it 10 out of 10 because the dashboard is very simple to use. For someone with a technical background, it's a wonderful piece of software to be using in a cloud environment. But if you're not technical, then it might be a problem. It could be confusing for non-technical people. If you don't know what you're doing, you could kind of screw it up. Any human with two brain cells can do it. It's like anything else. So, once you train a human, they're good. Anybody can do it. Anybody with a competent brain can use it and go with a little bit of technical skill. It might be confusing in the beginning, but once you're trained up and you've used it a little bit, like anything else in your life, it'll be easy. They'll come as normal."

"The recovery of data is the most valuable feature. The software backup, which is just a program that gets installed on a server, can back up to the cloud. You can install that on a server or PC, and that will simply back up a user's files and folders. If it is installed on the server, we just back up the relevant data. Recovering that, if there has been a malicious attack on a business or anything like that, has been invaluable in the past. The good features about that are obviously, if the physical hardware has a problem, then we can utilize the appliance, turn on the virtual machine, and carry on running the business while we put the hardware back and correct the issue."

"For me, Infrascale had the best package to offer to my customers, including features, pricing, implementation, and support; everything that comprises the total solution."

"Overall, this product is really solid and they're a very good company to work with."

"Given that we are in the hurricane belt, the spin-up of replicated servers in the cloud is among the most valuable features. If our site goes down we can just connect to the cloud appliance, spin up the servers, and we are good to go."

More Infrascale Backup & Disaster Recovery pros

Cons

"The support for object storage isn't quite there yet; its public cloud support can be improved."

"It could be a little bit easier or faster to be able to access data files without having to download anything."

"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."

"In the next release I would like to see an improvement in the auto failover option."

"When you have to restore it, Carbonite takes a lot of time."

"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."

"I would like to see an improvement on the management user interface, as well as Kellion integrations."

"They do not yet have USB recovery but they are adding it in coming releases."

More Carbonite Server cons

"One of the significant drawbacks of it is due to the fact that we're using two devices to manage the same vCenter, or virtualization environment, and they don't talk to each other. That means I can't easily see what VMs are already being protected. If I'm on Infrascale device "A" and I have protected these VMs, when I go over to device "B," I can't see that those VMs are already covered."

"When you are ordering hardware appliances, they have to be delivered from America. In the past, hard drives on the appliance have been simple SSD drives that are installed. However, they don't have a local supply for the SSD drives in the UK. They have to be exported from the US, arrive, and then I have to go and install them. Then, they will rebuild it from their side of things. However, I could order that same SSD drive online and get it the next day. So, I have to wait days for things to come when I could get the exact same drive the next day in the UK, if I wanted to. That causes a bit of a problem. I don't know how many businesses they have in the UK, but I do think that having to import stuff from the US is a time-consuming problem. If there was a holding in the UK, then we wouldn't have that delay in time."

"The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents."

"The customer was probably down for about three days; this was a very difficult situation for us to be in."

"I'm a little bit disappointed that over the last year and a half, there hasn't been too much contact from them regarding what's going to be new or coming out."

"I would like to see more features for the section on the viruses and maybe another in reference to two-factor authentication."

"The only point of improvement I can think of for Infrascale Backup & Disaster Recovery is that the restore process could sometimes be easier to do and faster. A file-only restore or directory-only restore can sometimes take quite some time; however, a server restore goes fast."

"The pricing model that they recently changed to is a little bit complicated, and the biggest area for improvement is a better way of figuring out how to price it."

More Infrascale Backup & Disaster Recovery cons

Pricing and Cost Advice

"The solution is open source."

"We pay 9,000 dollars per year for our license."

"Its price is reasonable."

"The pricing is between $120 and $150 per year."

"It is super competitive. It is worth taking a look at it from a licensing and pricing perspective."

"The licensing is based on how much data you have plus what appliances you need."

"The pricing is pretty good and competitive with the market. The per-terabyte pricing is very competitive compared to the others."

"You get unlimited clients and buy a bucket of space. In addition to the standard fees there were setup fees."

"The licensing structure was changed some time ago and it's a lot more efficient and the price points are a lot better. They're improving and heading in the right direction."

"I appreciate their pricing. We went for this solution for its pricing."

"The pricing is fair, and they are interested in working with MSPs as part of their market."

"Pricing of the product could be improved. It definitely makes it a harder sell. They will usually end up getting close to the price we need, but I have to go through everybody to get the price reduced. Their list pricing is significantly higher than that of other solutions."

More Infrascale Backup & Disaster Recovery pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Comms Service Provider

Construction Company

Financial Services Firm

Construction Company

14%

Healthcare Company

13%

Financial Services Firm

10%

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	18
Large Enterprise	4

Questions from the Community

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What is your experience regarding pricing and costs for Infrascale Platform?

The pricing of Infrascale Backup & Disaster Recovery is premium; if it went down, I would definitely be happy, but I don't want to see it go up. Their margin from what they're wholesale and the...

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What needs improvement with Infrascale Platform?

What I would like to see improved or enhanced in Infrascale Backup & Disaster Recovery includes additional features for scalability.

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What is your primary use case for Infrascale Platform?

I can describe a few use cases for Infrascale Backup & Disaster Recovery, which we primarily use for data protection and recovery.

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Product Reports

Buyer's Guide

Cloud Backup

May 2026

Download Carbonite Server product report

Buyer's Guide

Infrascale Backup & Disaster Recovery

May 2026

Infrascale Backup & Disaster Recovery report

Download Infrascale Backup & Disaster Recovery product report

Also Known As

Carbonite Recover Backup

Infrascale Platform

Overview

Carbonite Server offers robust disaster recovery and data protection, with efficient features for restoring and managing complex server environments.

With capabilities like Bare Metal Recovery and SQL granular restore, Carbonite Server supports AIX and AS/400 Series, making it versatile for different platforms. Its efficient replication and failover processes are particularly beneficial for maintaining business continuity. Users appreciate the straightforward setup, responsive technical support, and automatic updates. There is room for improvement in areas such as instant recovery, more granular user permissions, and enhanced cloud integration. Managed service providers find it useful for offering reliable cloud and on-premises backup solutions.

What are the key features of Carbonite Server?

Bare Metal Recovery: Simplifies full system recovery with minimal user intervention.
SQL Granular Restore: Enhances precision in database recovery operations.
Platform Support: Compatible with AIX, AS/400, VMware, vSphere, and vSAN.
Efficient Replication: Facilitates swift disaster recovery and data transfer.
Automatic Updates: Ensures current software status with less manual effort.

What benefits and ROI can users expect?

Disaster Recovery: Quick recovery processes improve business resilience.
Easy Verification: Simplifies compliance and data integrity checks.
Resource Efficiency: Minimizes system resource usage, enhancing performance.
Reliable Support: Access to responsive technical support mitigates downtime.
Data Protection: Comprehensive solutions for cloud backups and data security.

Industries leveraging Carbonite Server enjoy its ability to support cloud backups, off-site data protection, and complex server restoration, especially in virtualized environments. It is widely used by managed service providers to deliver backup services and ensure application consistency in data transfers.

OpenText

Infrascale Backup & Disaster Recovery enables quick disaster recovery with features like centralized management, fast recovery, and Critical Server Insurance. Its platform ensures data security and operational resilience, appealing to businesses needing reliable disaster recovery.

Infrascale Backup & Disaster Recovery offers an efficient, transparent backup process with a robust platform that provides data security through deduplication, compression, and encryption. It supports easy deployment, manages backups under a unified dashboard, and allows businesses to spin up VMs locally or in the cloud without additional fees. While it provides a user-friendly interface, opportunities exist for modernizing interfaces and enhancing reporting. Users desire scalable analytics, better alerts, simplified pricing, diverse replication, and improved tech support.

What are the most important features of Infrascale Backup & Disaster Recovery?

Centralized Management: Streamlines monitoring and control of backup operations through a unified dashboard.
Fast Recovery: Enables rapid restoration of data to minimize downtime and impact on operations.
Flexible Deployment: Supports deployment across cloud and on-premises environments.
Critical Server Insurance: Ensures quick disaster recovery of essential servers.
Data Security: Utilizes deduplication, compression, and encryption to protect data.
VM Spin-Up: Allows virtual machines to be spun up locally or in the cloud without extra fees.

What benefits should users look for in reviews?

Operational Resilience: Enhances business continuity through reliable recovery options.
Cost Efficiency: Minimizes costs while maximizing efficiency with advanced data protection technologies.
Transparent Processes: Provides clear and efficient backup processes.
Scalability: Adapts to growing data needs with scalable deployment options.
Customer Support: Offers responsive technical support and comprehensive documentation.

Infrascale Backup & Disaster Recovery is employed by businesses to protect critical data, including file servers and cloud environments. Managed service providers leverage its capabilities for virtual server protection, ensuring no service disruption and fast recovery from accidental deletions or ransomware. Industries such as publishing and healthcare rely on its rapid recovery capabilities to maintain critical operations and manage sensitive data effectively.

Infrascale

Sample Customers

INLINE Commercial Construction, Hamilton County

MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies

Buyer's Guide

Carbonite Server vs. Infrascale Backup & Disaster Recovery

April 2026

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