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Carbonite Server vs Infrascale Backup & Disaster Recovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Carbonite Server
Ranking in Backup and Recovery
57th
Ranking in Cloud Backup
45th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
7
Ranking in other categories
No ranking in other categories
Infrascale Backup & Disaste...
Ranking in Backup and Recovery
17th
Ranking in Cloud Backup
12th
Average Rating
9.0
Reviews Sentiment
6.7
Number of Reviews
20
Ranking in other categories
Disaster Recovery as a Service (5th), Disaster Recovery (DR) Software (13th), SaaS Backup (6th)
 

Mindshare comparison

As of June 2026, in the Cloud Backup category, the mindshare of Carbonite Server is 1.3%, up from 1.1% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 1.3%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Backup Mindshare Distribution
ProductMindshare (%)
Infrascale Backup & Disaster Recovery1.3%
Carbonite Server1.3%
Other97.4%
Cloud Backup
 

Featured Reviews

CP
Backup, storage and disaster recovery technical specialist at a computer software company with 201-500 employees
A reliable backup product which needs little management
For most technical users the setup and initial deployment are fairly straightforward and once deployed it 99% of the time looks after itself. Installation of the agents is similar to most other products in that it has an install wizard to guide you, the accompanying documentation is also very useful to assist wherever you are in the agent install and policy setup process. Normally our customers' IT team does the deployment of agents, however, this isn't a daunting task unless you are dealing with multiple servers to protect the product. On a server-by-server basis, the deployment doesn't take long. From the MSP side of things, the infrastructure sitting behind the scenes doesn't take too much to install, configure and maintain.
Vivek_Jaiswal - PeerSpot reviewer
Security Engineer at LTI Mindtree
Cloud backups have strengthened ransomware recovery and now protect critical business data
I see several areas where Infrascale Backup & Disaster Recovery could be improved. First is the architectural design and configuration, along with operational maturity, as well as security integration. The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents. Getting quick support from the vendor during major recoveries or disasters would be greatly appreciated. Additionally, improving the strength of ransomware protections, addressing critical gaps in deployments, enforcing backup immutability policies, and making disaster recovery testing routine instead of an ad hoc process are important. Validating that I can quickly recover data should be a priority, and improved runbooks or operational maturity platforms would be beneficial for data recovery from critical incidents.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This solution is very simple to use and I will recommend it to anybody."
"It seems reliable and easy to use."
"Easy verification of things is the most valuable feature."
"The solution is very stable."
"I find the BMR/image and the recovery pieces are valuable."
"Technical support handled all our issues quickly and effectively."
"The solution is a free engine to help work with the container."
"The efficiency and convenience are excellent."
"The program excels at recovering files and folders, both locally and in the cloud, and their team is extremely responsive, which is crucial for service delivery."
"The experience that we have had with this product is generally good."
"For me, Infrascale had the best package to offer to my customers, including features, pricing, implementation, and support; everything that comprises the total solution."
"Given that we are in the hurricane belt, the spin-up of replicated servers in the cloud is among the most valuable features, because if our site goes down we can just connect to the cloud appliance, spin up the servers, and we are good to go."
"Infrascale has been great for us and for the relationship with this client."
"From a backup and disaster recovery perspective, it has been a night and day difference."
"The most valuable feature of this solution is that it is simple to use."
"If you want something that works and is reliable, here it is."
 

Cons

"It could be a little bit easier or faster to be able to access data files without having to download anything."
"The Hyper-V backup has room for improvement."
"The support for object storage isn't quite there yet; its public cloud support can be improved."
"I would like to see an improvement on the management user interface, as well as Kellion integrations."
"They do not yet have USB recovery but they are adding it in coming releases."
"They do not yet have USB recovery but they are adding it in coming releases."
"The stability has room for improvement."
"In the next release I would like to see an improvement in the auto failover option."
"In terms of what I would like to see, it would be to make the solution available across multiple clouds."
"I'm a little bit disappointed that over the last year and a half, there hasn't been too much contact from them regarding what's going to be new or coming out."
"There is room for improvement by making the interface a little more intuitive when navigating to recover flat files or an old server."
"There could be some room for improvement in the on-premises hardware selection."
"The pricing model that they recently changed to is a little bit complicated, and the biggest area for improvement is a better way of figuring out how to price it."
"When you are ordering hardware appliances, they have to be delivered from America. In the past, hard drives on the appliance have been simple SSD drives that are installed. However, they don't have a local supply for the SSD drives in the UK. They have to be exported from the US, arrive, and then I have to go and install them. Then, they will rebuild it from their side of things. However, I could order that same SSD drive online and get it the next day. So, I have to wait days for things to come when I could get the exact same drive the next day in the UK, if I wanted to. That causes a bit of a problem. I don't know how many businesses they have in the UK, but I do think that having to import stuff from the US is a time-consuming problem. If there was a holding in the UK, then we wouldn't have that delay in time."
"They set me up as a vendor, not as a client. So sometimes I end up in the wrong portal and I'm doing vendor things instead of client things, and I didn't realize that right away. Once I figured it out I just changed my favorites on my desktop to go to the client-side."
"The pricing model that they recently changed to is a little bit complicated, and the biggest area for improvement is a better way of figuring out how to price it."
 

Pricing and Cost Advice

"Its price is reasonable."
"We pay 9,000 dollars per year for our license."
"The solution is open source."
"The pricing is between $120 and $150 per year."
"The pricing is pretty good and competitive with the market. The per-terabyte pricing is very competitive compared to the others."
"Our licensing fees are billed every four months."
"The licensing is based on how much data you have plus what appliances you need."
"The licensing structure was changed some time ago and it's a lot more efficient and the price points are a lot better. They're improving and heading in the right direction."
"Pricing of the product could be improved. It definitely makes it a harder sell. They will usually end up getting close to the price we need, but I have to go through everybody to get the price reduced. Their list pricing is significantly higher than that of other solutions."
"The appliances have different prices because of storage, size, and memory. For example, the older machines support more virtual machines, whereas the new one only supports one virtual machine. As we have purchased the later appliances, they have probably been a little bit more expensive because they have to be good enough to keep the business running if the physical server goes down. We learned our lesson from the one that went down when we tried to run products and it wasn't quick enough."
"It is super competitive. It is worth taking a look at it from a licensing and pricing perspective."
"Infrascale's pricing, to me, was outstanding and was one of the major factors in my decision to go with Infrascale... My customer had a different solution before and his monthly payment was three times as much as the payment he now has with Infrascale."
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Comms Service Provider
10%
Healthcare Company
7%
Construction Company
7%
Healthcare Company
13%
Construction Company
13%
Financial Services Firm
10%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business20
Large Enterprise6
 

Questions from the Community

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What is your experience regarding pricing and costs for Infrascale Platform?
The pricing, setup cost, and licensing for Infrascale Backup & Disaster Recovery have been handled by the account manager and leadership. The discussions regarding the pricing and licensing cos...
What needs improvement with Infrascale Platform?
I see several areas where Infrascale Backup & Disaster Recovery could be improved. First is the architectural design and configuration, along with operational maturity, as well as security inte...
What is your primary use case for Infrascale Platform?
Infrascale Backup & Disaster Recovery serves as my primary disaster recovery management platform, with a focus on ransomware protections and ransomware recovery. I have used Infrascale Backup &...
 

Also Known As

Carbonite Recover Backup
Infrascale Platform
 

Overview

 

Sample Customers

INLINE Commercial Construction, Hamilton County
MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Find out what your peers are saying about Carbonite Server vs. Infrascale Backup & Disaster Recovery and other solutions. Updated: April 2026.
896,692 professionals have used our research since 2012.