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Camunda vs Leena AI comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Camunda
Ranking in AI IT Support
6th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
78
Ranking in other categories
Business Process Design (1st), Business Process Management (BPM) (1st), Process Automation (1st), Business Orchestration and Automation Technologies (3rd), AI Software Development (2nd), AI Customer Support (8th)
Leena AI
Ranking in AI IT Support
25th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
2
Ranking in other categories
Help Desk Software (19th), AI-Agents for HR (4th), AI Procurement & Supply Chain (2nd)
 

Mindshare comparison

As of January 2026, in the AI IT Support category, the mindshare of Camunda is 4.0%, down from 15.4% compared to the previous year. The mindshare of Leena AI is 0.4%. It is calculated based on PeerSpot user engagement data.
AI IT Support Market Share Distribution
ProductMarket Share (%)
Camunda4.0%
Leena AI0.4%
Other95.6%
AI IT Support
 

Featured Reviews

CristianoGomes - PeerSpot reviewer
Owner at a tech services company with 1-10 employees
Supports long-running asynchronous processes effectively but has not evolved much in recent years
I think Camunda is focusing too much on the SaaS offering right now and not much on improving and developing the product itself. I did not see any innovations on that aspect, especially for the open-source version. I was making some tests recently and the tool seemed pretty much the same as it was three or four years ago. Since they made the move to cloud deployment in a more SaaS-oriented way, they do not invest too much in the community version. To be honest, it did not change much from the Activiti initial version. Activiti was pretty much what Camunda is today. They invested a lot on Zeebe and made it the engine for their SaaS cloud version. Camunda itself, the embedded engine, did not evolve too much. They could invest more on that.
AP
Human Resource Manager at a manufacturing company with 5,001-10,000 employees
Chatbot has organized HR queries and has improved employee experience and self-service
The best feature that Leena AI offers is that it improves daily. Everything is improving with Leena AI, especially with enhancements in integrations, analytics, and the addition of AI in chatbots that help personalize content and provide relevant answers to end users based on past experiences from other companies. I worked in Human Resources and managed only the human resources section of Leena AI. Currently, Leena AI has also onboarded smart integration with WhatsApp, Teams, and Outlook, which is a valuable feature to have. Leena AI has positively impacted my organization since I implemented it in 2022 during COVID, as it organized messages from management and recruiters for 25,000 employees, helping to check their wellbeing while circulating important messages. After implementing Leena HR chatbot recently, workflows were streamlined. Queries that previously took five, six, or ten days to resolve are now managed under SLA, significantly improving employee experience. The improvements include an increase in resolution times. Since Leena AI is a growing chatbot, information that was previously scattered is now centralized, improving employee experience from 70% to 90% according to our survey.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the scheduling."
"The graphical interface is very beneficial."
"The most valuable feature is the ability to share the logic within the rules engine with the business, so you can put it up for everybody to read."
", Camunda can be a powerful tool to work with when used in an optimized and well-implemented manner."
"It is very user-friendly compared to IBM BPM. It's much simpler – it's more streamlined. That means even non-technical departments can use it."
"I love that Camunda is a very developer-friendly platform, and my customers have evaluated the pricing as reasonable."
"I've found the active community most valuable but it also provides you with a lot of other features."
"The flexibility characteristic in a BPMS, through BPMN and DMN, is undoubtedly the most interesting feature for our business."
"After implementing Leena HR chatbot recently, workflows were streamlined, queries that previously took five, six, or ten days to resolve are now managed under SLA, significantly improving employee experience."
"Leena AI has positively impacted my organization by improving the efficiency of employees who were earlier not aware where to go to submit their HR-related queries."
 

Cons

"When building interfaces, there are limited tools to work with, especially when dealing with different types of tasks, such as user tasks and system tasks."
"It is not difficult to change existing processes. The difficulty was in integration, for example, to call an external web API, and in the security capabilities, to use a vault for secrets. That was difficult."
"If there were some industry templates it would have helped significantly, because it is similar to a process map for a domain. That is what we are currently creating, a domain-relevant process map."
"In the future, I would like to see better transactional integrity."
"It lacks some preset features and configurations which would make it more plug-and-play for customers."
"I don't like the UI of the Camunda Platform, I have found the Signavio solution to be much better for me to create the process designs and execute them. Additionally, I have found the tools in the Camunda Platform are not compatible with some of my other tools. They should improve this in the future."
"I think Camunda is focusing too much on the SaaS offering right now and not much on improving and developing the product itself."
"The support offered by the product is an area of concern where improvements are required."
"Customer support for Leena AI is very good, but it takes a lot of turnaround time to come back and resolve the questions, queries, or issues."
 

Pricing and Cost Advice

"Camunda is much cheaper."
"While the license isn't budget-friendly, careful consideration and calculated planning for a significant number of licenses can make it more cost-effective."
"Its price is decent. Everything is included in the license. The Community version is also good to start with. We are using the Community version."
"The evaluation of my customers on pricing is that it is reasonable."
"The license is quite expensive, which is why we went with the community version."
"Compared to other software, Camunda Platform is quite cost-effective."
"We're using the free version. We used the Enterprise version for some time. If I compare free versus what we paid at that time, the Enterprise version costs a lot. For the additional functionality that we got with the Enterprise version, it was too costly."
"There were some features that were only available in the paid version."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Computer Software Company
12%
Insurance Company
6%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business43
Midsize Enterprise15
Large Enterprise29
No data available
 

Questions from the Community

How does Bonita compare with Camunda Platform?
One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...
Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Which would you choose - Camunda Platform or Apache Airflow?
Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based option was a big win for us and allows for the integration of microservices very...
What is your experience regarding pricing and costs for Leena AI?
My experience with pricing, setup cost, and licensing has been positive. They are flexible with licensing, and the cost is manageable in India.
What needs improvement with Leena AI?
The reduction in the time of resolving client concerns is an area for improvement. If I have some issue that needs to be fixed immediately, the product team and support team of Leena AI can work to...
What is your primary use case for Leena AI?
My team uses Leena AI for query resolution through their helpdesk platform. We also use the chatbot and onboarding module as well as the offboarding module of Leena AI. I work in a team where we mo...
 

Comparisons

No data available
 

Also Known As

Camunda BPM
No data available
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

24 Hour Fitness, Accruent, AT&T Inc., Atlassian, CSS Insurance, Deutsche Telekom, Generali, Provinzial NordWest Insurance Services, Swisscom AG, U.S. Department of Veterans Affairs, VHV Group, Zalando
Information Not Available
Find out what your peers are saying about Camunda vs. Leena AI and other solutions. Updated: January 2026.
881,114 professionals have used our research since 2012.