BSI vs SAP CRM comparison

The compared BSI and SAP solutions aren't in the same category. BSI is ranked #13 in CCEC , and holds a 2.5% mindshare in the category. SAP is ranked #5 in CRM , with an average rating of 8.1, and holds a 1.8% mindshare. Additionally, 84% of SAP users are willing to recommend the solution.

BSI

449 Views
350 Comparison Views

SAP CRM

Read 44 SAP CRM reviews

5,169 Views
4,549 Comparison Views

84% willing to recommend

BSI

SAP CRM

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Executive Summary

We performed a comparison between BSI and SAP CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, Zendesk and others in CRM Customer Engagement Centers.

To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: April 2026).

Buyer's Guide

CRM Customer Engagement Centers

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BSI

Average Rating

0.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (13th)

SAP CRM

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (5th), Local Government CRM (2nd), Marketing Management (4th)

Mindshare comparison

BSI and SAP CRM aren’t in the same category and serve different purposes. BSI is designed for CRM Customer Engagement Centers and holds a mindshare of 2.5%, down 6.3% compared to last year.
SAP CRM, on the other hand, focuses on CRM, holds 1.8% mindshare, down 11.1% since last year.

CRM Customer Engagement Centers Mindshare Distribution
Product	Mindshare (%)
BSI	2.5%
Microsoft Dynamics CRM	12.3%
Salesforce Service Cloud	10.4%
Other	74.8%

CRM Customer Engagement Centers

CRM Mindshare Distribution
Product	Mindshare (%)
SAP CRM	1.8%
Microsoft Dynamics CRM	2.4%
Salesforce Sales Cloud	2.1%
Other	93.7%

CRM

Featured Reviews

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Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

Customization and automation drive effective user training and insights sharing

Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, it is a very good CRM system. I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal. We are getting very good support from the incident team and the in-house support team who are responsible for customization. Some customer centers have moved to Salesforce, but I don't have any experience with Salesforce to make a comparison.

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

13%

Financial Services Firm

10%

University

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	5
Large Enterprise	27

Questions from the Community

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What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

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What is your experience regarding pricing and costs for SAP CRM?

SAP CRM is not suitable for small companies because of the cost. It is suitable for medium and large enterprise companies.

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What needs improvement with SAP CRM?

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Comparisons

Salesforce Service Cloud vs BSI

Compared 42% of the time

Salesforce Sales Cloud vs BSI

Compared 27% of the time

Microsoft Dynamics CRM vs BSI

Compared 22% of the time

Pega CRM vs BSI

Compared 9% of the time

More BSI Competitors

Microsoft Dynamics CRM vs SAP CRM

Compared 31% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 9% of the time

Adobe Campaign vs SAP CRM

Compared 5% of the time

Zoho CRM vs SAP CRM

Compared 4% of the time

Oracle CRM vs SAP CRM

Compared 3% of the time

More SAP CRM Competitors

Product Reports

Buyer's Guide

CRM Customer Engagement Centers

April 2026

Download BSI product report

Buyer's Guide

SAP CRM

March 2026

Download SAP CRM product report

Overview

BSI CRM, based on open standards, Java and service-oriented architecture, offers CRM software that convinces on all levels, whether in sales, marketing, the contact center or at the checkout counter: process for process, function for function, end device for end device. BSI CRM is differentiated and uncomplicated. CRM software offers powerful functions for any process and any user group, which can be extended module for module. And in such a way that each user has precisely the data and tools at hand that are relevant for the job to be done.

BSI

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

SAP

Sample Customers

ABB Switzerland Ltd., Versicherungskammer Bayern, LV 1871, PostFinance, PricewaterhouseCoopers

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Buyer's Guide

CRM Customer Engagement Centers

April 2026

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We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.