BSI vs Salesforce Service Cloud comparison


Comparison Buyer's Guide

Executive Summary

Categories and Ranking

Ranking in CRM Customer Engagement Centers
Average Rating
Number of Reviews
Ranking in other categories
No ranking in other categories
Salesforce Service Cloud
Ranking in CRM Customer Engagement Centers
Average Rating
Number of Reviews
Ranking in other categories
Help Desk Software (8th), Knowledge Management Software (4th), IT Alerting and Incident Management (6th)

Mindshare comparison

As of June 2024, in the CRM Customer Engagement Centers category, the mindshare of BSI is 11.7%, up from 5.7% compared to the previous year. The mindshare of Salesforce Service Cloud is 25.0%, up from 17.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Customer Engagement Centers
Unique Categories:
No other categories found
Help Desk Software
Knowledge Management Software

Featured Reviews

Diganta Tah - PeerSpot reviewer
Apr 19, 2024
Offers real-time intelligence, stable product and improves interactions with customers in service environments
I'm a system integrator implementing the product for other companies. Typical use cases involve improving interactions with customers in service environments. This could be either a call center setup or using field service agents to service products on-site It is straightforward to integrate…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

Information not available
"The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."
"The solution is priced at 50 dollars a month per user."
"We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."
"Salesforce Service Cloud is a highly expensive solution"
"Salesforce is not a cheap product. It can be expensive."
"The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."
"I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."
"The price of the solution depends on how many users need access to it"
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
Educational Organization
Financial Services Firm
Manufacturing Company

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available

Questions from the Community

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What is your experience regarding pricing and costs for Salesforce Service Cloud?
The price of the solution depends on how many users need access to it. For instance, if you are availing the license for a hundred users, the price can be around $49/month for the product.
What needs improvement with Salesforce Service Cloud?
The governor limits are a troubling feature of Salesforce. At our company, we have limited the set of governor limits because it is cloud-based and has a multi-tenant architecture. In governor limi...
What is your primary use case for Salesforce Service Cloud?
I have used Salesforce Service Cloud in a couple of projects. In our company, I have used the solution for one client, a medication company based in the US. In the aforementioned project, different...

Also Known As

No data available
Service Cloud

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Sample Customers

ABB Switzerland Ltd., Versicherungskammer Bayern, LV 1871, PostFinance, PricewaterhouseCoopers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers. Updated: May 2024.
789,577 professionals have used our research since 2012.