No more typing reviews! Try our Samantha, our new voice AI agent.

Box vs OpenText Content Management vs SharePoint comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
Organizations using Box report efficiency in file management, reduced compliance risks, and notable returns despite some awaiting detailed calculations.
Sentiment score
7.4
Users find OpenText ECM valuable for efficient multitasking and ROI, despite challenges in precise IT measurement.
Sentiment score
5.6
SharePoint reduces costs and enhances efficiency with centralized document management and improved collaboration, benefiting organizations significantly.
ROI may be very short if you use OpenText Content Management system effectively.
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
Time spent searching for documents has reduced significantly, and I saw a noticeable drop in duplicate or outdated documents, speeding up the search system by more than thirty to forty percent.
SDE 1 at a educational organization with 501-1,000 employees
 

Customer Service

Sentiment score
5.2
Box customer service is generally praised, but users want improved response times and frontline expertise for better experiences.
Sentiment score
4.7
OpenText's customer service is responsive but faces delays, with inconsistent efficiency and a need for expertise improvement.
Sentiment score
5.9
Customer service varies widely, from responsive to inefficient, depending on purchase options, support type, and regional effectiveness.
The staff lacks adequate knowledge.
Practice Director at a outsourcing company with 51-200 employees
Currently, they are improving support and transitioning to a new solution, which is better than what they implemented in the past three to four years.
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
There is a lack of detailed and timely responses, and support is not always transparent with the solutions.
Practice Manager at a consultancy with 201-500 employees
The quality of Microsoft's technical support is very high.
Consultant/Administrator O365 solutions at a manufacturing company with 10,001+ employees
It's also difficult sometimes to get the right information because we speak at first to a generalist and they have to go to a specialist.
Supervisor at a comms service provider with 5,001-10,000 employees
 

Scalability Issues

Sentiment score
7.7
Box offers strong scalability and performance for large organizations, but some limitations appear in enterprise-level deployments and large file handling.
Sentiment score
7.2
OpenText Content Management excels in scalability and adaptability, supporting large organizations despite documentation challenges, with seamless system integration.
Sentiment score
6.6
SharePoint is scalable with proper configuration and resources, enhanced by SQL integration, requiring IT expertise for optimal management.
I am uncertain about its effectiveness at an enterprise level, where SharePoint might be preferred.
Consultant at a tech vendor with 51-200 employees
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
Practice Director at a outsourcing company with 51-200 employees
Making it easy to scale from a load-balancing and infrastructure perspective.
Cloud Security & Governance at a financial services firm with 10,001+ employees
SharePoint is massively scalable and I would rate it as 8.5 out of ten.
Cloud Architect at Freelance
SharePoint allows multiple teams to work at the same time, making it adaptable for large data volumes.
PM at EUIPO - European Union Intellectual Property Office
 

Stability Issues

Sentiment score
7.9
Box is highly stable and secure, with minimal outages, though users seek improvements in upload speed.
Sentiment score
7.0
OpenText Content Management is stable but needs enhancements in alerting and performance, with improvements noted in newer versions.
Sentiment score
7.6
SharePoint is stable with proper setup and maintenance, though issues can arise with large datasets and specific integrations.
Box was very stable and did not have any latency issues.
Consultant at a tech vendor with 51-200 employees
The product is quite stable if it is well-managed.
Practice Director at a outsourcing company with 51-200 employees
From my experience, it offers high availability and reliability, and I have not faced any major downtime issues.
SDE 1 at a educational organization with 501-1,000 employees
The stability of SharePoint is high; it is quite stable and resilient.
Cloud Security & Governance at a financial services firm with 10,001+ employees
Everything runs smoothly, and I have no problems with its stability.
Financial Director at Est
 

Room For Improvement

Box needs improved sync, search, file management, security, integration, interface, performance, permissions, API, pricing, and data recovery.
OpenText Content Management needs feature enhancements, better integration, improved performance, and more robust support and AI capabilities.
SharePoint needs improvements in co-authoring, permissions, search, synchronization, mobile experience, cost-effectiveness, integration, complexity, and performance.
To open and see who is accessing the document now and see my movements across the document or the file we are sharing together.
Senior Projects Manager at Tech-hub
Collaborative editing was challenging if multiple people were in a document at once.
Consultant at a tech vendor with 51-200 employees
The expectation from the customer versus the product explanation needs alignment.
Practice Director at a outsourcing company with 51-200 employees
Another important aspect is the improvement of the artificial intelligence already embedded in OpenText Content Management solution.
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
Microsoft forces users to upgrade their license to access proper auditing information, which is essential and should be included in any license.
Practice Manager at a consultancy with 201-500 employees
The rights management aspect can be particularly challenging, which may affect the overall user-friendliness of the product.
Lead Consultant at a tech vendor with 10,001+ employees
Expansion of scalability is needed, specifically the threshold limits for site items should be increased beyond the current 5,000 items.
 

Setup Cost

Box pricing is initially steep but offers excellent value, with discounts and free versions available for businesses and education.
OpenText Content Management is costly and complex, but offers comprehensive solutions, potentially deterring medium-sized businesses despite its strengths.
Enterprise SharePoint pricing varies widely; careful planning and professional guidance are essential for cost-effective, tailored solutions.
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us.
Senior Projects Manager at Tech-hub
If you compare it to an archiving solution and you are using content management only for archiving, the cost of the license may seem too high, as you are paying for a license that not only includes archiving but also controls the full life cycle of information, connects with SAP and Salesforce, features a native connection with Office 365, and supports parallel editing.
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
Practice Director at a outsourcing company with 51-200 employees
Unlike Drupal, all necessary applications are included in the Microsoft license, making it cost-effective.
PM at EUIPO - European Union Intellectual Property Office
Microsoft offers bundled pricing for Office, SharePoint, and Exchange, making it cost-effective.
Cloud Security & Governance at a financial services firm with 10,001+ employees
Enterprise licensing is generally cost-effective compared to individual purchases.
Lead Consultant at a tech vendor with 10,001+ employees
 

Valuable Features

Box provides secure file sharing, collaboration, advanced security, and seamless Microsoft integration, making it ideal for organizations.
OpenText Content Management integrates with major apps, enhancing productivity with security, automation, and robust search features for efficient document handling.
SharePoint offers document management, collaboration, Office integration, and security, enhancing processes with workflows and adaptable cross-device accessibility.
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
Consultant at a tech vendor with 51-200 employees
I find the synchronization feature most valuable in Box. When I use multiple devices, it syncs them together and gives excellent results.
Senior Projects Manager at Tech-hub
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
Practice Director at a outsourcing company with 51-200 employees
OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application.
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
Additionally, SharePoint acts as a version control system, allowing easy recovery of past document versions.
Cloud Architect at Freelance
Its rights management capabilities and ability to restrict access to certain people are also very useful.
Lead Consultant at a tech vendor with 10,001+ employees
The most valuable feature of SharePoint is the ability to collaborate on documents without having multiple versions.
Financial Director at Est
 

Mindshare comparison

As of April 2026, in the Enterprise Content Management category, the mindshare of Box is 3.7%, down from 3.8% compared to the previous year. The mindshare of OpenText Content Management is 8.0%, down from 11.2% compared to the previous year. The mindshare of SharePoint is 11.6%, down from 16.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
SharePoint11.6%
OpenText Content Management8.0%
Box3.7%
Other76.7%
Enterprise Content Management
 

Featured Reviews

Ahmed Rashad - PeerSpot reviewer
Senior Projects Manager at Tech-hub
Team collaboration has improved through shared access and real-time synchronization
I find the synchronization feature most valuable in Box. When I use multiple devices, it syncs them together and gives excellent results. I can assess the benefits of Box's file sharing. Box's integration with third-party apps is valuable, especially with Outlook. Box has helped my team's productivity by being very helpful with team collaboration when we are sharing certain shared documents between us. I mostly value Box's automation capabilities. They have helped optimize my business processes by saving time for sharing or sending files between the team. This gives us a shared workspace to work together on the same document or the same ideas. Box's security features have helped my organization meet compliance needs.
Alejandro Stromer - PeerSpot reviewer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
Has provided deep integration with business applications and supported full content lifecycle management
OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application. Without connecting to the leading application, for example SAP, you can navigate between all documentation, having a full 360-degree view of all information related to the process. This means that when you create some action regarding an object that has a connected document in the content management system, you can automatically see additional information connected, managed and controlled by the leading application, with automatic reflection in the document management system. This is a unique advantage that OpenText Content Management has, which is not found in the market. Another unique feature is the integration with Office 365, where you can work with different folders or binders in the document management system and connect to Teams in a simple way, making all this information available in the Teams you are working with. Digital Asset Management is a big part of the content management solution within OpenText Content Management, allowing full integration of all documentation, pictures, plans, and technical documentation if you have asset management inside SAP. It connects similarly to other modules of SAP but includes a special feature for asset management from a technical point of view and connects with the engineering department, providing the full life cycle from development through deployment to maintenance. This means you have the full life cycle from the beginning when you define the solution, construct it, and finally transfer it to maintenance to keep all information updated easily, avoiding risks and ensuring access to accurate information at the right moment.
reviewer2811600 - PeerSpot reviewer
SDE 1 at a educational organization with 501-1,000 employees
Centralized document governance has boosted collaboration and made knowledge sharing structured
SharePoint is a powerful platform, but there are a few areas where I think it could be improved, such as user experience. For new users, the interface and navigation can feel quite complex, specifically when working with multiple sites and document libraries. Another improvement would be search functionalities. While it is good sometimes, it does not always return the most relevant result unless a document is very well-structured and tagged. Also, initial setup and customizations can be time-consuming and may require technical expertise, specifically when configuring workflows or permissions. From a modern development perspective, tighter and more seamless integrations with tools including Power Automate and better support for custom backend integrations through APIs could make it more efficient. Overall, simplifying usability and enhancing search and integration capability would make SharePoint even stronger. One additional area I would appreciate improvement would be performance and responsiveness, especially when dealing with a large document library. Sometimes loading or navigating through large datasets can feel quite slow. Another aspect is permissions management. While it is very powerful, it can become complex to manage at scale, specifically when there are multiple levels of access across teams and projects. Improving developer experience would also be beneficial. Making customization, API integrations, and extensions more straightforward would help teams, especially backend developers, leverage SharePoint more efficiently.
report
Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.
885,667 professionals have used our research since 2012.
 

Comparison Review

it_user8925 - PeerSpot reviewer
Developer with 51-200 employees
Aug 23, 2013
Jive vs Sharepoint vs Drupal Commons
At Mediacurrent we often get requests to compare Drupal to other platforms used for intranet sites and social business platforms (like https://dev.twitter.com/ for example). This is often referred to as “Social Business Software”, which has grown in popularity in recent years. I decided to do a…
 

Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
8%
Government
7%
Construction Company
6%
Government
11%
Manufacturing Company
11%
Financial Services Firm
10%
Energy/Utilities Company
8%
Government
11%
Financial Services Firm
8%
Manufacturing Company
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise27
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise4
Large Enterprise11
By reviewers
Company SizeCount
Small Business80
Midsize Enterprise39
Large Enterprise81
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to p...
What needs improvement with Box?
I believe Box has a lot of features that put it in a good rank among the file-sharing apps. I would like to see featu...
What is your primary use case for Box?
I use Box, Delphi, and IBM FileNet. I worked for a software company as a project manager, and this experience include...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
OpenText Content Management has changed the licensing concept to one license that includes all features. Although thi...
What needs improvement with OpenText Content Suite Platform?
There are some areas in OpenText Content Management that could be improved, particularly regarding the way you define...
What is your primary use case for OpenText Content Suite Platform?
We are partners of OpenText Content Management in the area of content management and in another area of SAP solutions...
What is your experience regarding pricing and costs for SharePoint?
I do not know the difference between the prices of the two solutions; I did not work on this project.
What needs improvement with SharePoint?
It is not really better; we use the same solution as before with Google Drive and the Google App solution. Sometimes ...
What is your primary use case for SharePoint?
I create a data warehouse and establish a link between different applications. For data exchange, the vendor is Oracle.
 

Also Known As

No data available
OpenText Content Suite Platform, OpenText Core Share
SharePoint 2007, SharePoint 2010
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
ATCO Australia, MSIG Asia, Orica, Salt River Project
Toyota, Aeroports de Paris, ASBBank Ltd., Barking, Havering and Redbridge University Hospitals, CambridgeshireConstabulary, D&M Group, NPL Construction Company, and The Regional Municipality of Niagara.
Find out what your peers are saying about Microsoft, IBM, Adobe and others in Enterprise Content Management. Updated: March 2026.
885,667 professionals have used our research since 2012.