We performed a comparison between BeyondTrust Remote Support and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This is a very secure product."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"Offers a secure method of access without having to install agents everywhere."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"This solution is straightforward to use."
"The product and platform work well. That is why I have stay with them so long. The stability has typically been good."
"TeamViewer is a scalable solution."
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
"The quality of the call and the quality of the sharing have been excellent."
"TeamViewer is stable."
"From my perspective, the most important is the login."
"It's a user-friendly product."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"I don’t see any areas where improvement is needed."
"Sometimes, the app can be a little cumbersome when accessing certain aspects of the program."
"I'm not sure if they provide good quality audio alongside screensharing."
"TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough."
"Voice communication and screen communication or face-to-face communication could be improved."
"TeamViewer could improve by having support for other operating systems, such as Linux."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while TeamViewer is ranked 1st in Remote Access with 84 reviews. BeyondTrust Remote Support is rated 9.0, while TeamViewer is rated 8.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM), LogMeIn Pro and LogMeIn Rescue, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and Webex. See our BeyondTrust Remote Support vs. TeamViewer report.
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