2020-04-08T06:36:00Z

What do you like most about BeyondTrust Remote Support?

Miriam Tover - PeerSpot reviewer
  • 0
  • 6
PeerSpot user
15

15 Answers

FG
Real User
Top 5
2023-07-31T09:00:29Z
Jul 31, 2023

The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.

Search for a product comparison
Chella  Chalapathi - PeerSpot reviewer
MSP
Top 20
2022-11-24T09:57:31Z
Nov 24, 2022

The support team who are interfacing with us, are excellent. They are on time for any response.

Ben Masuku - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-11-09T08:54:33Z
Nov 9, 2022

We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision.

MA
Real User
Top 20
2022-10-04T09:18:54Z
Oct 4, 2022

Remote sessions are automatically recorded so there is a history of all coding and scripting.

Justin Glasscock - PeerSpot reviewer
Consultant
Top 10
2022-08-17T21:27:11Z
Aug 17, 2022

I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS.

Rich Longo - PeerSpot reviewer
Real User
Top 5
2022-05-25T09:00:00Z
May 25, 2022

It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done.

Find out what your peers are saying about BeyondTrust, TeamViewer, Microsoft and others in Remote Access. Updated: March 2024.
765,386 professionals have used our research since 2012.
EH
Vendor
2022-04-11T18:30:31Z
Apr 11, 2022

The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely.

AS
Real User
2022-01-04T21:37:00Z
Jan 4, 2022

The solution is stable.

Ali Zeeshan Hasnain - PeerSpot reviewer
Real User
Top 10
2021-09-13T16:38:15Z
Sep 13, 2021

Solution has a good UI.

SP
Real User
2021-06-21T20:40:24Z
Jun 21, 2021

Offers a secure method of access without having to install agents everywhere.

RO
Real User
2021-05-24T19:52:35Z
May 24, 2021

Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature.

It is pretty user-friendly. It is also good performance-wise.

NP
Real User
2021-05-24T02:38:56Z
May 24, 2021

It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us.

MT
Reseller
2021-01-11T18:08:01Z
Jan 11, 2021

This is a very secure product.

MB
Real User
2020-11-22T15:44:43Z
Nov 22, 2020

The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either.

SH
Real User
2020-04-08T06:36:00Z
Apr 8, 2020

You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.

Remote Access
What is remote access control? Remote access control refers to the capability of an organization to monitor and control access to a network (home, school, office, etc.) or an individual device at any time from anywhere. Organizations use remote access control to allow authorized users the ability to log in remotely and still have secure access to necessary information within the network using a specifically approved device. Remote access control can include wide area networks (WANs),...
Download Remote Access ReportRead more