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2020-04-08T06:36:00Z

What do you like most about BeyondTrust Remote Support?

Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
9

Hi Everyone,

What do you like most about BeyondTrust Remote Support?

Thanks for sharing your thoughts with the community!

PeerSpot user
Guest
55 Answers

reviewer1512810 - PeerSpot reviewer
Top 5Real User

Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature.

It is pretty user-friendly. It is also good performance-wise.

2021-05-24T19:52:35Z
Nestor Mauricio PenaTorres - PeerSpot reviewer
Top 5LeaderboardReal User

It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us.

2021-05-24T02:38:56Z
Milos Tolpa - PeerSpot reviewer
Top 5LeaderboardReseller

This is a very secure product.

2021-01-11T18:08:01Z
MARK BRANDON - PeerSpot reviewer
Top 10Real User

The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either.

2020-11-22T15:44:43Z
reviewer1037646 - PeerSpot reviewer
Top 5Real User

You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.

2020-04-08T06:36:00Z
Buyer's Guide
BeyondTrust Remote Support
June 2022
Learn what your peers think about BeyondTrust Remote Support. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
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