What is your primary use case for BMC TrueSight Server Automation?

We are evaluating this product in search of a better automation solution for our system. We are using a private-cloud deployment on AWS.

Our primary use for this solution is automation in the IT department. We have a private cloud deployment on Amazon.

The primary use case is vulnerability management. We have the IT space scanned by vulnerability detection tools. The output of this then feeds into the TrueSight Server Automation. This allows the customer to essentially get quick visibility of the vulnerabilities across IT along with the potential risk across IT. Then, through server automation, it provides the ability to remediate these vulnerabilities quickly and efficiently. It improves the security management and security operations within the business. It is just the case of taking the output from our scanning tools and presenting it to the people that need to see it, allowing them to remediate very quickly. It has the ability to link back very nicely to the ITSM side of things as well. Through linking with other orchestration run books, it allows them to raise changes, go through the change control process, and then close the loop once the vulnerability has been fixed. It is also used for configuration management and compliance. However, the main use case is around vulnerability management with the SecOps teams and build & IT support teams utilizing the tool. As a strategic partner (supplier), we are essentially responsible for much the OSS tooling within the UK organization. That doesn't just include Server Automation. We use a whole roster of BMC products, IBM tooling, Micro Focus tooling, and some other Telco native management platforms. We are using version 8.8 and in the process of moving up to version 8.9.

My primary use case was patching.

We use every component of the Server Automation tool except for physical provisioning. We use it for compliance on servers and remediation. We do application installation, patching, server builds. We have an external SaaS tool that we actually use to build the framework of the server and then TrueSight Server Automation is used to push down the post-build steps: Which ancillary applications are needed, what's needed for operational support. We do qualifications of our servers through TrueSight Server Automation. We do configuration management, data collection, inventory reporting. Pretty much everything.