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BMC TrueSight vs Turbo360 (Formerly Serverless360) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 7, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight
Ranking in Application Performance Monitoring (APM) and Observability
30th
Ranking in Cloud Monitoring Software
26th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
51
Ranking in other categories
Event Monitoring (8th), IT Infrastructure Monitoring (31st), AIOps (8th)
Turbo360 (Formerly Serverle...
Ranking in Application Performance Monitoring (APM) and Observability
60th
Ranking in Cloud Monitoring Software
43rd
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
2
Ranking in other categories
Cloud Management (45th), Cloud Cost Management (31st)
 

Mindshare comparison

As of February 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of BMC TrueSight is 1.0%, up from 0.7% compared to the previous year. The mindshare of Turbo360 (Formerly Serverless360) is 0.7%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
BMC TrueSight1.0%
Turbo360 (Formerly Serverless360)0.7%
Other98.3%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

NikhilKalwint - PeerSpot reviewer
Technical Specialist at ServiceIO
Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation
I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…
reviewer1858887 - PeerSpot reviewer
Software Development Engineer In Test at Quinbay
Centralized, great for performing corrective actions and has a helpful Business Activity Monitoring module
1) The user interface of Serveress360 could be improved a bit to make the platform even easier to use. 2) The addition of management and monitoring features for Cognitive services, Power Automate, and a few more Azure services. 3) It would be much better if it is a multi-cloud management/monitoring platform. 4) The consolidated error reports sent via the alerting channels can be a bit more intuitive. 5) Their customer support was good but good technical documentation or feature videos can be even more helpful.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I believe that the ease of use and UI is great"
"It is a very stable product."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"The solution has a very good business event manager tool."
"The Event Management is outstanding; still is the most interesting part of the product."
"It is very helpful to be able to apply rule-based routing to alerts."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"Service Bus topic subscription monitoring turned out to be the most useful for us."
"It offers all the core capabilities we need to manage and monitor our Azure services."
 

Cons

"BMC's online documentation is often incorrect or incomplete."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"More modules for less popular applications and better documentation."
"The solution is a little obsolete."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"The pricing could be better."
"Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications."
"The user interface of Serveress360 could be improved a bit to make the platform even easier to use."
 

Pricing and Cost Advice

"The tool is moderately expensive."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"We did a five-year, multimillion dollar deal."
"The solution is based on endpoints and knowledge models which can be costly."
"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
9%
Outsourcing Company
7%
Government
6%
Computer Software Company
26%
Financial Services Firm
13%
Comms Service Provider
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise6
Large Enterprise24
No data available
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What needs improvement with BMC TrueSight Operations Management?
There are some complexities with deployment that could be improved in BMC TrueSight.
Ask a question
Earn 20 points
 

Also Known As

ProactiveNet, TrueSight Operations Management
Serverless360
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
MSC, Transalta, Rank Group, RACQ, BBC, Q2 Solutions, Middleway, BUPA, Columbia Sportswear, EDF
Find out what your peers are saying about BMC TrueSight vs. Turbo360 (Formerly Serverless360) and other solutions. Updated: January 2026.
881,757 professionals have used our research since 2012.