BMC TrueSight Operations Management and OpenText Diagnostics compete in the enterprise operations management category. BMC TrueSight Operations Management holds the edge with its comprehensive feature set and proactive alerting capabilities, while OpenText Diagnostics is praised for its superior diagnostic tools.
What features are offered by BMC TrueSight Operations Management in comparison to OpenText Diagnostics?BMC TrueSight offers end-to-end monitoring, proactive alerting, and detailed analytics. It also provides robust integration capabilities and features a comprehensive dashboard. OpenText Diagnostics, on the other hand, offers deep diagnostic abilities, ease of use, and effective performance issue tracking.
What areas of improvement can be found in BMC TrueSight Operations Management in comparison to OpenText Diagnostics?BMC TrueSight users recommend enhancements in reporting, UI customization, and simplifying its complexity. OpenText Diagnostics users suggest improved integration with third-party tools, better documentation, and enhanced scalability.
How is the ease of deployment and customer service of BMC TrueSight Operations Management in comparison to OpenText Diagnostics?BMC TrueSight Operations Management is generally straightforward to deploy but sometimes perceived as complex. Customer service is noted as responsive and helpful. OpenText Diagnostics has a simpler deployment process but could benefit from more comprehensive customer support.
What setup costs and ROI can be seen with BMC TrueSight Operations Management in comparison to OpenText Diagnostics?BMC TrueSight's pricing model is well-received, and users acknowledge a positive ROI due to its robust features. OpenText Diagnostics is viewed as more expensive but offers a solid ROI because of its advanced diagnostics capabilities.
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
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