BMC TrueSight and Moogsoft compete in the AIOps solutions category. BMC TrueSight appears to have the upper hand due to its robust event management and versatile monitoring capabilities, while Moogsoft excels with its AI-driven features.
Features: BMC TrueSight provides an integrated platform with advanced event management, extensive monitoring tools, and a cohesive single-pane-of-glass view through Knowledge Modules, suitable for various global assets. Moogsoft stands out with its AI features, which enhance event correlation and noise reduction, delivering a comprehensive alert management solution. It prioritizes automated workflows and AI-enhanced incident management.
Room for Improvement: BMC TrueSight users cite complexity in deployment, resource demands, and the need for improved reporting, with cloud monitoring stability and user-friendly APM solutions also mentioned. Moogsoft's improvement areas include integration capabilities and a dependence on third-party visualization tools. Both products could benefit from enhanced dashboards, more intuitive setups, and stronger support.
Ease of Deployment and Customer Service: BMC TrueSight is predominantly on-premises, which can be resource-intensive and slower to deploy compared to Moogsoft's flexible options across public, private, and hybrid clouds. Customer service for BMC TrueSight receives mixed feedback, citing response delays, while Moogsoft's support needs improvement despite positive individual experiences.
Pricing and ROI: BMC TrueSight is seen as premium-priced with complex licensing, suiting larger enterprises with its cost savings in IT operations. Moogsoft offers a competitive pricing model, with a pay-as-you-go option reducing ongoing costs and providing strong ROI through streamlined operations and reduced alert overhead.
ROI depends on how we integrate our IT operations with Moogsoft, as it can reduce our workload, downtime, and resolution time effectively, ultimately delivering better solutions based on mean time to resolution.
Sometimes Moogsoft experiences stability issues due to bugs or internal problems, leading to downtime.
Introducing machine learning and AI features would enhance Moogsoft, streamlining IT operations, incident detection, and response management.
Moogsoft offers various benefits, including incident response, reduced noise alert fatigue, increased availability and uptime, helping companies gain a better understanding of their IT environment, proactively addressing issues, and improving services.
| Product | Market Share (%) |
|---|---|
| Moogsoft | 0.9% |
| BMC TrueSight Operations Management | 1.0% |
| Other | 98.1% |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 4 |
| Large Enterprise | 11 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
Moogsoft is an AI-based solution that ensures continuous availability and prevents downtime by utilizing machine learning and advanced correlation on your organization’s stack. Moogsoft detects incidents before they can escalate, notifies the proper response teams, and applies machine learning in order to understand patterns to help prevent similar issues in the future.
Moogsoft sits on top of an organization’s production stack and extends across automation, service management, log indexing, and notification tools. Algorithmic Noise Reduction automatically reduces event volumes to unique alerts without relying on rules, filters, or models. This enables teams to analyze all monitoring ecosystem events with no noise and no blind spots.
With Moogsoft extensive integration options, users can aggregate all their observable data into a single location and create automated workflows to detect and remediate incidents in third-party systems, ensuring their system remains unharmed. Moogsoft’s anomaly detection tools detect incidents as they emerge, allowing security teams to respond swiftly before they impact customers.
Teams can easily set up their own integrations using Moogsoft’s REST API and webhook. The solution provides guidance for each step, allowing users to import data from whatever tool they need with just a few mouse clicks.
Some of Moogsoft’s top features and benefits include:
Reviews from Real Users
Moogsoft stands out among its competitors for a number of reasons. A few major ones are its monitoring tools, its user-friendly interface, and its strong AI capabilities.
Vivek S., an O&M Lead at a communications service provider, writes, “The most valuable feature is the monitoring manager. Different components and different monitoring tools integrate with and send data to Moogsoft.
This is a user-friendly solution. It is very easy and very comfortable to use, with everything available on a single screen.
The AI component allows you to check previous cases and diagnose problems easily. It will show you what happened last time the same event occurred.”
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