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BMC TrueSight vs CA Unified Communications Monitor comparison

BMC Helix and Broadcom are both solutions in the IT Infrastructure Monitoring category. BMC Helix is ranked #31 with an average rating of 9.0, while Broadcom is ranked #69. BMC Helix holds a 1.2% mindshare in IM, compared to Broadcom’s 0.5% mindshare. Additionally, 86% of BMC Helix users are willing to recommend the solution, compared to 50% of Broadcom users who would recommend it.
BMC TrueSight
Read 51 BMC TrueSight reviews
  • 3,620 Views
  • 1,557 Comparison Views
86% willing to recommend
CA Unified Communications M...
Read 2 CA Unified Communications Monitor reviews
  • 799 Views
  • 423 Comparison Views
50% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 7, 2025

BMC TrueSight and CA Unified Communications Monitor are competing in IT management and monitoring solutions. BMC TrueSight seems to have an advantage due to its comprehensive features, while CA Unified Communications Monitor offers competitive pricing for cost-conscious buyers.

Features: BMC TrueSight offers advanced predictive analytics, capacity planning, and integrated performance management, catering to proactive management needs. CA Unified Communications Monitor stands out with real-time monitoring and comprehensive troubleshooting, focusing on direct communication insights.

Ease of Deployment and Customer Service: BMC TrueSight provides a flexible deployment model adaptable to various environments, supported by extensive customer service. CA Unified Communications Monitor offers a simpler deployment process, though it may require more support afterward for complex needs.

Pricing and ROI: BMC TrueSight has a higher initial cost but offers strong ROI through its capabilities. CA Unified Communications Monitor presents attractive initial pricing, making it appealing to budget-conscious organizations. Despite higher costs, BMC TrueSight's ROI potential through enhanced functionality and performance insights is compelling versus CA Unified Communications Monitor's budget-friendly model.

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To learn more, read our detailed BMC TrueSight vs. CA Unified Communications Monitor Report (Updated: January 2026).
Buyer's Guide
BMC TrueSight vs. CA Unified Communications Monitor
January 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight
Ranking in IT Infrastructure Monitoring
31st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
51
Ranking in other categories
Application Performance Monitoring (APM) and Observability (28th), Event Monitoring (8th), Cloud Monitoring Software (25th), AIOps (5th)
CA Unified Communications M...
Ranking in IT Infrastructure Monitoring
69th
Average Rating
6.6
Number of Reviews
2
Ranking in other categories
Unified Communications Monitoring (3rd), Network Monitoring Software (88th)
 

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight is 1.2%, up from 0.9% compared to the previous year. The mindshare of CA Unified Communications Monitor is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
BMC TrueSight1.2%
CA Unified Communications Monitor0.5%
Other98.3%
IT Infrastructure Monitoring
 

Featured Reviews

NikhilKalwint - PeerSpot reviewer
NikhilKalwint
Technical Specialist at ServiceIO
Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation
I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…
Read full review
itarchit489981 - PeerSpot reviewer
itarchit489981
IT Architect at a comms service provider with 10,001+ employees
Good end-to-end voice quality monitoring and offers valuable features
The solution should have automatic baseline detection. On the per hour, per base, per week. That's usually the best. And on a per individual CI level. I know that they're working on it and when that's available then we will definitely implement it because it will reduce the effort we need to maintain all the products. Right now we have to set thresholds for every location, and it needs to be actually dynamic so if we have better thresholding, we'll have faster alarms across all our locations. We won't have to expend effort on it by resetting or checking them on a regular basis.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"The major advantage of the product is estate management."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."
More BMC TrueSight pros
"Good end-to-end monitoring"
"We use the solution to meet the needs of the customer."
 

Cons

"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"The product must provide more AI capabilities."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
More BMC TrueSight cons
"All the features and functions of the solution can be improved."
"The solution should have automatic baseline detection."
 

Pricing and Cost Advice

"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"Though I have no clue about the tool's actual price, I know that it is astronomical."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"The cost depends on the usage."
More BMC TrueSight pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
10%
Outsourcing Company
7%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise6
Large Enterprise24
No data available
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
See all answers
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
BMC TrueSight licensing costs are on the more expensive side.
See all answers
What needs improvement with BMC TrueSight Operations Management?
There are some complexities with deployment that could be improved in BMC TrueSight.
See all answers
Ask a question
Earn 20 points
 

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Product Reports

Buyer's Guide
BMC TrueSight
January 2026
BMC TrueSight reportDownload BMC TrueSight product report
Buyer's Guide
CA Unified Communications Monitor vs. ScienceLogic
December 2025
CA Unified Communications Monitor reportDownload CA Unified Communications Monitor product report
 

Also Known As

ProactiveNet, TrueSight Operations Management
CA UC Monitor
 

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

  • Robust Event Management: Offers efficient handling of events.
  • Seamless Integration: Integrates easily with existing systems.
  • Comprehensive Monitoring: Supports hardware to cloud infrastructure.
  • Centralized Console: Simplifies management processes.
  • Automated Triage: Standardizes alerts for better efficiency.
  • Proactive Monitoring: Improves forecasting and issue prevention.
  • Capacity Optimization: Efficiently manages resources.
  • Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

  • Enhanced Proactive Management: Reduces downtime through efficient monitoring.
  • Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
  • Effective Integration: Blends well with other tools and platforms.
  • Resource Efficiency: Optimizes use of infrastructure and servers.
  • Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

CA Unified Communications Monitor is a unified communications monitoring solution that evaluates and reports on the network’s support of real-time applications in multi-vendor environments, so that Network Administrators can optimize the network’s quality of service and end user experience.

Broadcom
 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
BBVA Compass
Buyer's Guide
BMC TrueSight vs. CA Unified Communications Monitor
January 2026
Free Report: BMC TrueSight vs. CA Unified Communications Monitor
Find out what your peers are saying about BMC TrueSight vs. CA Unified Communications Monitor and other solutions. Updated: January 2026.
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