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BMC TrueSight vs CA Unified Communications Monitor comparison

BMC and Broadcom are both solutions in the IT Infrastructure Monitoring category. BMC is ranked #40 with an average rating of 7.5, while Broadcom is ranked #67. BMC holds a 1.0% mindshare in IM, compared to Broadcom’s 0.2% mindshare. Additionally, 86% of BMC users are willing to recommend the solution, compared to 50% of Broadcom users who would recommend it.
BMC TrueSight
Read 50 BMC TrueSight reviews
  • 3,212 Views
  • 1,349 Comparison Views
86% willing to recommend
CA Unified Communications M...
Read 2 CA Unified Communications Monitor reviews
  • 422 Views
  • 262 Comparison Views
50% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and CA Unified Communications Monitor compete in network monitoring solutions. BMC TrueSight has the upper hand in customer support and ease of use, while CA Unified Communications Monitor stands out with a more comprehensive feature set.

Features: BMC TrueSight offers monitoring capabilities, integrated analytics, and automation tools. It provides effective predictive insights. CA Unified Communications Monitor provides communication-focused features, extensive protocol support, and communication analytics. The main difference is BMC's focus on predictive analytics and CA's specialization in communication networks.

Ease of Deployment and Customer Service: BMC TrueSight is known for straightforward deployment and responsive support, which aids in faster adoption and resolution of issues. CA Unified Communications Monitor is more complex to set up but has a structured support system, focusing on ease of use versus structured deployment support.

Pricing and ROI: BMC TrueSight offers competitive pricing with a clear return on investment from its analytics and automation features. CA Unified Communications Monitor has a higher initial cost but offers ROI through its protocol support and analytics capabilities. BMC's value is through efficiency, while CA emphasizes in-depth communication insights.

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Buyer's Guide
BMC TrueSight vs. CA Unified Communications Monitor
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight
Ranking in IT Infrastructure Monitoring
40th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (34th), Event Monitoring (7th), Cloud Monitoring Software (28th), AIOps (5th)
CA Unified Communications M...
Ranking in IT Infrastructure Monitoring
67th
Average Rating
6.6
Number of Reviews
2
Ranking in other categories
Unified Communications Monitoring (6th), Network Monitoring Software (95th)
 

Mindshare comparison

As of September 2025, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight is 1.0%, down from 1.1% compared to the previous year. The mindshare of CA Unified Communications Monitor is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
BMC TrueSight Operations Management1.0%
CA Unified Communications Monitor0.2%
Other98.8%
IT Infrastructure Monitoring
 

Featured Reviews

Ayobanji Iluyomade - PeerSpot reviewer
The solution is stable and can be used for monitoring and managing events, but it does not provide application or service monitoring features
We are moving from basic monitoring to AIOps, where we can do things like self-healing. We also want to create dashboards for IT and business users to show the status of their services. We have done a couple of demos. I recommend the solution to others. Overall, I rate the product a seven out of ten.
Read full review
itarchit489981 - PeerSpot reviewer
Good end-to-end voice quality monitoring and offers valuable features
The solution should have automatic baseline detection. On the per hour, per base, per week. That's usually the best. And on a per individual CI level. I know that they're working on it and when that's available then we will definitely implement it because it will reduce the effort we need to maintain all the products. Right now we have to set thresholds for every location, and it needs to be actually dynamic so if we have better thresholding, we'll have faster alarms across all our locations. We won't have to expend effort on it by resetting or checking them on a regular basis.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"The initial setup of BMC TrueSight Operations Management was easy."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"It is a stable solution."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"The most valuable features of the solution are alert management, alert generation, and event management."
More BMC TrueSight pros
"Good end-to-end monitoring"
"We use the solution to meet the needs of the customer."
 

Cons

"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"Deployment requires lots of resources (servers). It has too many consoles."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"The solution is overly complex."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"The pricing could be better."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
More BMC TrueSight cons
"The solution should have automatic baseline detection."
"All the features and functions of the solution can be improved."
 

Pricing and Cost Advice

"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"It is a relatively inexpensive solution."
"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"The cost depends on the usage."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
More BMC TrueSight pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Computer Software Company
12%
Retailer
6%
Manufacturing Company
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise6
Large Enterprise24
No data available
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
See all answers
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
See all answers
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
See all answers
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Comparisons

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Compared 19% of the time
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BMC Helix Operations Management with AIOps vs BMC TrueSight
Compared 14% of the time
Centreon vs BMC TrueSight Logo
Centreon vs BMC TrueSight
Compared 6% of the time
Zabbix vs BMC TrueSight Logo
Zabbix vs BMC TrueSight
Compared 6% of the time
ServiceNow IT Operations Management vs BMC TrueSight Logo
ServiceNow IT Operations Management vs BMC TrueSight
Compared 6% of the time
More BMC TrueSight Competitors
Icinga vs CA Unified Communications Monitor Logo
Icinga vs CA Unified Communications Monitor
Compared 43% of the time
Precisely Network Management vs CA Unified Communications Monitor Logo
Precisely Network Management vs CA Unified Communications Monitor
Compared 31% of the time
ITRS Geneos vs CA Unified Communications Monitor Logo
ITRS Geneos vs CA Unified Communications Monitor
Compared 27% of the time
More CA Unified Communications Monitor Competitors
 

Product Reports

Buyer's Guide
BMC TrueSight
September 2025
BMC TrueSight reportDownload BMC TrueSight product report
Buyer's Guide
Network Monitoring Software
September 2025
CA Unified Communications Monitor reportDownload CA Unified Communications Monitor product report
 

Also Known As

ProactiveNet, TrueSight Operations Management
CA UC Monitor
 

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?
  • Robust Event Management: Offers efficient handling of events.
  • Seamless Integration: Integrates easily with existing systems.
  • Comprehensive Monitoring: Supports hardware to cloud infrastructure.
  • Centralized Console: Simplifies management processes.
  • Automated Triage: Standardizes alerts for better efficiency.
  • Proactive Monitoring: Improves forecasting and issue prevention.
  • Capacity Optimization: Efficiently manages resources.
  • Customizability: Tailors to specific service needs.
What benefits and ROI should users seek in BMC TrueSight?
  • Enhanced Proactive Management: Reduces downtime through efficient monitoring.
  • Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
  • Effective Integration: Blends well with other tools and platforms.
  • Resource Efficiency: Optimizes use of infrastructure and servers.
  • Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC

CA Unified Communications Monitor is a unified communications monitoring solution that evaluates and reports on the network’s support of real-time applications in multi-vendor environments, so that Network Administrators can optimize the network’s quality of service and end user experience.

Broadcom
 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
BBVA Compass
Buyer's Guide
BMC TrueSight vs. CA Unified Communications Monitor
September 2025
Free Report: BMC TrueSight vs. CA Unified Communications Monitor
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