We performed a comparison between BMC Helix ITSM and TeamSupport based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."What I have found to be the most valuable is that it offers the radius deployment package not only to the BMC cloud but also to the public cloud such as Azure."
"BMC Smart IT is somewhat rigid, but they have a powerful backend that supports our complex need for extension versus customization. Between extension and customization, you can achieve complex business processes. That's one of the main advantages of BMC."
"Smart IT and the phone app are easily the most valuable features in reporting and tracking ongoing issues."
"The product's initial setup phase was easy."
"The solution is already aligned with the framework, so it is easy for us to proceed with any ISO 27K certification."
"The solution has good capabilities for analytics."
"Helix is stable."
"Technical support has been fine."
"The two most valuable features are the portal and reporting."
"BMC Helix ITSM could improve by having a cloud version. They are working on it which is a good thing because their competitors, such as ServiceNow, already provide cloud services."
"It can have more features for hardware discovery and hardware information. The integration with IQ operations management should be streamlined. ITSM and ITOM should be more integrated, and there should be better integration from Helix Discovery to Helix CMDB. There were some issues regarding this integration, and they were difficult to resolve in big environments. We have a lot of devices and users to manage. Therefore, the integration should be better."
"BMC Helix ITSM should have an easy-to-use user interface."
"The user experience could be better."
"Integration could be better. If something doesn't work well with some tools and operations, then management becomes difficult, so you have to integrate other tools."
"The tool needs greater customization flexibility, particularly concerning notifications and the progressive view web page. This is significant because it encompasses various aspects like incident management, problem management, change management, work orders, and tasks. Aligning the GUI interface with these functionalities requires more flexibility."
"BMC Helix ITSM should improve its price."
"The interface is one major complaint about this product."
"It needs better integration with other tools like Jira."
Earn 20 points
BMC Helix ITSM is ranked 3rd in Help Desk Software with 75 reviews while TeamSupport is ranked 42nd in Help Desk Software. BMC Helix ITSM is rated 8.0, while TeamSupport is rated 7.0. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas TeamSupport is most compared with .
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