BMC FootPrints Service Core and TeamSupport are competing in the service management solutions category. BMC FootPrints Service Core has the upper hand for businesses prioritizing customization, while TeamSupport leads in collaborative features.
Features: BMC FootPrints Service Core offers strong ticket management, advanced reporting, and extensive customization. TeamSupport provides collaborative tools, customer database integration, and customer-centric features that enhance customer management.
Ease of Deployment and Customer Service: BMC FootPrints Service Core supports flexible on-premise and cloud deployment with recognized prompt assistance. TeamSupport facilitates cloud-based deployment, allowing for a seamless setup, though customer service reviews vary.
Pricing and ROI: BMC FootPrints Service Core generally has a higher setup cost but offers long-term ROI through customization. TeamSupport has competitive pricing with ROI driven by operational efficiency and teamwork benefits.
| Product | Market Share (%) |
|---|---|
| BMC FootPrints Service Core | 1.2% |
| TeamSupport | 0.5% |
| Other | 98.3% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.
TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.
With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.
Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.
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