BMC FootPrints Service Core vs TeamSupport comparison

BMC and TeamSupport are both solutions in the Help Desk Software category. BMC is ranked #31, while TeamSupport is ranked #44. BMC holds a 1.0% mindshare in HDS, compared to TeamSupport’s 0.4% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of TeamSupport users who would recommend it.

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

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347 Comparison Views

90% willing to recommend

TeamSupport

Read 2 TeamSupport reviews

124 Views
124 Comparison Views

100% willing to recommend

BMC FootPrints Service Core

TeamSupport

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

BMC FootPrints Service Core and TeamSupport are competing in the service management solutions category. BMC FootPrints Service Core has the upper hand for businesses prioritizing customization, while TeamSupport leads in collaborative features.

Features: BMC FootPrints Service Core offers strong ticket management, advanced reporting, and extensive customization. TeamSupport provides collaborative tools, customer database integration, and customer-centric features that enhance customer management.

Ease of Deployment and Customer Service: BMC FootPrints Service Core supports flexible on-premise and cloud deployment with recognized prompt assistance. TeamSupport facilitates cloud-based deployment, allowing for a seamless setup, though customer service reviews vary.

Pricing and ROI: BMC FootPrints Service Core generally has a higher setup cost but offers long-term ROI through customization. TeamSupport has competitive pricing with ROI driven by operational efficiency and teamwork benefits.

To learn more, read our detailed BMC FootPrints Service Core vs. TeamSupport Report (Updated: July 2025).

Buyer's Guide

BMC FootPrints Service Core vs. TeamSupport

July 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in Help Desk Software

31st

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (30th)

TeamSupport

Ranking in Help Desk Software

44th

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Help Desk Software category, the mindshare of BMC FootPrints Service Core is 1.0%, up from 0.4% compared to the previous year. The mindshare of TeamSupport is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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it_user1343835

Manager at a computer software company with 501-1,000 employees

Stable, easy to install, and cost effective, but it needs better integration and data management

It needs better integration with other tools like Jira. Better reporting and better data management are also needed. I believe the way they're structured is the flat file. So it'd be better if they actually used a database for the data storage, and a more robust portal. I would like more flexible reporting.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."

"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."

"This product solidly handles incident management, problem management, and change management."

"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."

"The discovery feature is very flexible."

"Ability to auto-generate email messages, process email messages, and approvals."

"It is stable and its technical support is good and quick."

"We can track issues easier and run reports on issues to see if there are patterns."

More BMC FootPrints Service Core pros

"The two most valuable features are the portal and reporting."

Cons

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"The pricing could be a little lower and the product should cover more iTel versions."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

"The mobile version of this product does not support asset management."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

More BMC FootPrints Service Core cons

"It needs better integration with other tools like Jira."

Pricing and Cost Advice

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"This solution has good pricing."

"Our costs are well over $250,000."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"The price is approximately $70 per agent, per month."

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

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BMC Helix ITSM vs BMC FootPrints Service Core

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ServiceNow vs TeamSupport

Compared 100% of the time

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

August 2025

Download BMC FootPrints Service Core product report

Buyer's Guide

Help Desk Software

August 2025

Download TeamSupport product report

Also Known As

FootPrints Service Core

No data available

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

TeamSupport

Sample Customers

Cast & Crew

Nokia, American Lung Association, Fujifilm, NBA, Comcast

Buyer's Guide

BMC FootPrints Service Core vs. TeamSupport

July 2025

Free Report: BMC FootPrints Service Core vs. TeamSupport

Find out what your peers are saying about BMC FootPrints Service Core vs. TeamSupport and other solutions. Updated: July 2025.

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