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BMC FootPrints Service Core vs TeamSupport comparison

BMC and TeamSupport are both solutions in the Help Desk Software category. BMC is ranked #32, while TeamSupport is ranked #44. BMC holds a 0.9% mindshare in HDS, compared to TeamSupport’s 0.4% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of TeamSupport users who would recommend it.
BMC FootPrints Service Core
Read 10 BMC FootPrints Service Core reviews
  • 324 Views
  • 37 Comparison Views
90% willing to recommend
TeamSupport
Read 2 TeamSupport reviews
  • 110 Views
  • 31 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

BMC FootPrints Service Core and TeamSupport are competing in the service management solutions category. BMC FootPrints Service Core has the upper hand for businesses prioritizing customization, while TeamSupport leads in collaborative features.

Features: BMC FootPrints Service Core offers strong ticket management, advanced reporting, and extensive customization. TeamSupport provides collaborative tools, customer database integration, and customer-centric features that enhance customer management.

Ease of Deployment and Customer Service: BMC FootPrints Service Core supports flexible on-premise and cloud deployment with recognized prompt assistance. TeamSupport facilitates cloud-based deployment, allowing for a seamless setup, though customer service reviews vary.

Pricing and ROI: BMC FootPrints Service Core generally has a higher setup cost but offers long-term ROI through customization. TeamSupport has competitive pricing with ROI driven by operational efficiency and teamwork benefits.

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To learn more, read our detailed BMC FootPrints Service Core vs. TeamSupport Report (Updated: June 2025).
Buyer's Guide
BMC FootPrints Service Core vs. TeamSupport
June 2025
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Helped 860,592 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC FootPrints Service Core
Ranking in Help Desk Software
32nd
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
10
Ranking in other categories
IT Service Management (ITSM) (30th)
TeamSupport
Ranking in Help Desk Software
44th
Average Rating
7.0
Reviews Sentiment
6.2
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Help Desk Software category, the mindshare of BMC FootPrints Service Core is 0.9%, up from 0.4% compared to the previous year. The mindshare of TeamSupport is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

reviewer1765752 - PeerSpot reviewer
A flexible, comprehensive, integrated IT service and asset management platform with good technical support
We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…
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it_user1343835 - PeerSpot reviewer
Stable, easy to install, and cost effective, but it needs better integration and data management
It needs better integration with other tools like Jira. Better reporting and better data management are also needed. I believe the way they're structured is the flat file. So it'd be better if they actually used a database for the data storage, and a more robust portal. I would like more flexible reporting.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is stable and its technical support is good and quick."
"​Ability to auto-generate email messages, process email messages, and approvals."
"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."
"Technical support is good."
"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."
"We can track issues easier and run reports on issues to see if there are patterns."
"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."
"The discovery feature is very flexible."
More BMC FootPrints Service Core pros
"The two most valuable features are the portal and reporting."
 

Cons

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."
"It would be nice if they added the ability to go directly to a form via a deep link URL."
"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."
"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."
"The pricing could be a little lower and the product should cover more iTel versions."
"The workflow should be made to be more user-friendly. It should also have more granular scalability."
"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."
"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."
More BMC FootPrints Service Core cons
"It needs better integration with other tools like Jira."
 

Pricing and Cost Advice

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."
"Our costs are well over $250,000."
"This solution has good pricing."
"The licensing for FootPrints is a perpetual license with an annual support fee."
"The price is approximately $70 per agent, per month."
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860,592 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Government
11%
Healthcare Company
9%
Educational Organization
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

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Compared 49% of the time
More BMC FootPrints Service Core Competitors
No data available
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
June 2025
BMC FootPrints Service Core reportDownload BMC FootPrints Service Core product report
Buyer's Guide
Help Desk Software
June 2025
TeamSupport reportDownload TeamSupport product report
 

Also Known As

FootPrints Service Core
No data available
 

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.
BMC

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. 

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.  

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

TeamSupport
 

Sample Customers

Cast & Crew
Nokia, American Lung Association, Fujifilm, NBA, Comcast
Buyer's Guide
BMC FootPrints Service Core vs. TeamSupport
June 2025
Free Report: BMC FootPrints Service Core vs. TeamSupport
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