BMC FootPrints Service Core and Sendbird compete in the realm of IT service management and communication solutions, respectively. BMC FootPrints Service Core excels in customization and integration, whereas Sendbird stands out with its advanced communication features.
Features: BMC FootPrints Service Core offers robust workflow automation, customization options, and integration with third-party applications. Sendbird provides real-time messaging, voice and video chat, and user engagement tools.
Room for Improvement: BMC FootPrints Service Core could enhance its user interface, improve mobile accessibility, and streamline integration processes. Sendbird can improve its admin dashboard, expand analytics capabilities, and optimize its SDK for better performance.
Ease of Deployment and Customer Service: BMC FootPrints Service Core follows a traditional deployment model, backed by strong customer service for established IT environments. Sendbird offers faster cloud-based deployment with customer service focused on communication-centric issues.
Pricing and ROI: BMC FootPrints Service Core has a setup cost justified by its features, offering good ROI for IT service management needs. Sendbird uses a scalable pricing model that benefits businesses focused on communication, offering ROI through its rich user interaction capabilities.
| Product | Market Share (%) |
|---|---|
| Sendbird | 0.7% |
| BMC FootPrints Service Core | 1.4% |
| Other | 97.9% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 4 |
FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.
Sendbird offers scalable, API-driven chat features tailored for real-time messaging, supporting ease of integration and robust developer tools.
Sendbird is known for its scalability in managing extensive chat groups and API-based operations, complemented by an effective developer portal. It offers real-time messaging with features like file transfer, receipt IDs, typing indicators, and message reactions, all enhancing communication. The platform optimizes reliability through metadata and online/offline messaging capabilities. However, users experience challenges with SDK connection delays, URL thumbnail generation, and message display, particularly during version transitions. Concerns about pricing, support, and documentation quality, as well as the absence of audio/video calls and analytics tools, are mentioned.
What are Sendbird's most noteworthy features?Sendbird is implemented across industries for chat functionality. In travel, it connects users with flight attendants; in business, it facilitates customer interactions. Healthcare utilizes it for patient-doctor consultations. Social media and real-time applications employ it for chats and video calls, optimizing communication in mobile apps and enhancing user and business interactions in salon applications.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
