BMC FootPrints Service Core vs Sendbird comparison

BMC and Sendbird are both solutions in the Help Desk Software category. BMC is ranked #31, while Sendbird is ranked #13 with an average rating of 8.1. BMC holds a 1.0% mindshare in HDS, compared to Sendbird’s 0.2% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of Sendbird users who would recommend it.

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

428 Views
347 Comparison Views

90% willing to recommend

Sendbird

Read 7 Sendbird reviews

285 Views
148 Comparison Views

100% willing to recommend

BMC FootPrints Service Core

Sendbird

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 1, 2024

BMC FootPrints Service Core and Sendbird compete in the realm of IT service management and communication solutions, respectively. BMC FootPrints Service Core excels in customization and integration, whereas Sendbird stands out with its advanced communication features.

Features: BMC FootPrints Service Core offers robust workflow automation, customization options, and integration with third-party applications. Sendbird provides real-time messaging, voice and video chat, and user engagement tools.

Room for Improvement: BMC FootPrints Service Core could enhance its user interface, improve mobile accessibility, and streamline integration processes. Sendbird can improve its admin dashboard, expand analytics capabilities, and optimize its SDK for better performance.

Ease of Deployment and Customer Service: BMC FootPrints Service Core follows a traditional deployment model, backed by strong customer service for established IT environments. Sendbird offers faster cloud-based deployment with customer service focused on communication-centric issues.

Pricing and ROI: BMC FootPrints Service Core has a setup cost justified by its features, offering good ROI for IT service management needs. Sendbird uses a scalable pricing model that benefits businesses focused on communication, offering ROI through its rich user interaction capabilities.

To learn more, read our detailed BMC FootPrints Service Core vs. Sendbird Report (Updated: July 2025).

Buyer's Guide

BMC FootPrints Service Core vs. Sendbird

July 2025

Download the complete report

Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in Help Desk Software

31st

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (30th)

Sendbird

Ranking in Help Desk Software

13th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Enterprise Social Software (10th)

Mindshare comparison

As of August 2025, in the Help Desk Software category, the mindshare of BMC FootPrints Service Core is 1.0%, up from 0.4% compared to the previous year. The mindshare of Sendbird is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

Read full review

Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

Facilitates user communication with rich features

In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops There are many useful features with Sendbird. I…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is stable and its technical support is good and quick."

"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."

"The discovery feature is very flexible."

"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."

"We can track issues easier and run reports on issues to see if there are patterns."

"Technical support is good."

"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."

"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."

More BMC FootPrints Service Core pros

"Sendbird is reliable and generally crash-free."

"The Sendbird developer portal provides each step, including methods, making it easy to implement."

"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."

"Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value."

"There are many useful features with Sendbird."

"Sendbird is very flexible, and they have made great strides towards optimization."

"The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."

"Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."

Cons

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

"The pricing could be a little lower and the product should cover more iTel versions."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"The mobile version of this product does not support asset management."

More BMC FootPrints Service Core cons

"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."

"The documentation for integrating with the Flutter framework is lacking detailed information."

"The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration."

"I thought that there should be the audio and the video call functionality as well."

"Their pricing is very high compared to competitors, which is a concern for us."

"More analytics tools could be integrated into Sendbird."

"At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds."

"Impersonating a user or using a template user to send messages for development purposes would be very useful."

Pricing and Cost Advice

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"This solution has good pricing."

"Our costs are well over $250,000."

"There is a starter plan for $399 per month, and a pro plan for $799 dollars."

See which vendors are best for you

Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.

See recommendations

865,384 professionals have used our research since 2012.

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for Sendbird?

Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...

See all answers

What needs improvement with Sendbird?

The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused...

See all answers

What is your primary use case for Sendbird?

See all answers

Comparisons

ServiceNow vs BMC FootPrints Service Core

Compared 40% of the time

Rezolve AI Platform vs BMC FootPrints Service Core

Compared 38% of the time

Zendesk vs BMC FootPrints Service Core

Compared 12% of the time

BMC Helix ITSM vs BMC FootPrints Service Core

Compared 11% of the time

More BMC FootPrints Service Core Competitors

No data available

Product Reports

Buyer's Guide

IT Service Management (ITSM)

August 2025

Download BMC FootPrints Service Core product report

Buyer's Guide

Enterprise Social Software

July 2025

Download Sendbird product report

Also Known As

FootPrints Service Core

Sendbird Calls, Sendbird Desk

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

Businesses utilize Sendbird for real-time communication in apps, including chat, notifications, messaging for support, and community engagement. It integrates with mobile and web platforms for seamless user interactions and reliable messaging services.

Sendbird is highly regarded for its ease of integration with both mobile and web platforms, providing a robust solution for real-time communication needs such as chat, notifications, and customer support messaging systems. Companies use it to enhance user engagement through efficient, reliable messaging services. The platform stands out due to its strong API, reliable performance, excellent customer support, and extensive documentation. Despite challenges with scalability during peak times and integration difficulties, Sendbird's customization options and real-time messaging capabilities cater to both small and large applications.

What are the key features?

Strong API: Provides a powerful and flexible interface for developers.
Reliable Performance: Ensures stable and consistent operations.
Excellent Customer Support: Offers responsive and helpful assistance.
Seamless Integration: Easily integrates with other platforms.
Extensive Documentation: Enhances the developer experience with thorough guides and resources.
Customization Options: Allows tailoring to specific needs and use cases.
Real-Time Messaging: Supports instant communication capabilities.
Easy Scalability: Handles growth for both small and large applications.

What benefits should users look for?

Enhanced User Engagement: Promotes active interaction and satisfaction.
Efficient Communication: Provides reliable messaging and notifications.
Developer-Friendly: Offers strong support and comprehensive documentation.
Scalability: Adapts to the changing demands of the business.
Seamless Integration: Simplifies the integration process with other platforms.

Sendbird is widely implemented across a range of industries such as e-commerce, healthcare, and social networking. E-commerce platforms use it to handle customer support and notifications, healthcare apps utilize it for patient communication, and social networks leverage its real-time chat capabilities for community engagement and interaction.

Sendbird

Sample Customers

Cast & Crew

Information Not Available

Buyer's Guide

BMC FootPrints Service Core vs. Sendbird

July 2025

Free Report: BMC FootPrints Service Core vs. Sendbird

Find out what your peers are saying about BMC FootPrints Service Core vs. Sendbird and other solutions. Updated: July 2025.

DOWNLOAD NOW

865,384 professionals have used our research since 2012.

See our BMC FootPrints Service Core vs. Sendbird report.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.