BMC FootPrints Service Core vs BMC Helix Platform comparison

BMC FootPrints Service Core and BMC Helix Platform are both solutions in the IT Service Management (ITSM) category. BMC FootPrints Service Core is ranked #30, while BMC Helix Platform is ranked #23 with an average rating of 7.0. BMC FootPrints Service Core holds a 1.0% mindshare in ISM, compared to BMC Helix Platform’s 0.4% mindshare. Additionally, 90% of BMC FootPrints Service Core users are willing to recommend the solution, compared to 100% of BMC Helix Platform users who would recommend it.

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

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312 Comparison Views

90% willing to recommend

BMC Helix Platform

Read 3 BMC Helix Platform reviews

154 Views
154 Comparison Views

100% willing to recommend

BMC FootPrints Service Core

BMC Helix Platform

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between BMC FootPrints Service Core and BMC Helix Platform based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed BMC FootPrints Service Core vs. BMC Helix Platform Report (Updated: July 2025).

Buyer's Guide

BMC FootPrints Service Core vs. BMC Helix Platform

July 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in IT Service Management (ITSM)

30th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Help Desk Software (31st)

BMC Helix Platform

Ranking in IT Service Management (ITSM)

23rd

Average Rating

7.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the IT Service Management (ITSM) category, the mindshare of BMC FootPrints Service Core is 1.0%, up from 0.3% compared to the previous year. The mindshare of BMC Helix Platform is 0.4%. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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MohammedOmer

Senior Information Technology Support Analyst at Qatar Development Bank

Complies with industry standards but needs easier setup and better navigation

It depends on the tier level - for the front-end users, BMC Helix Platform is easy with minimal training required. For mid-tier and back-end, training is required as the product is vast and has many different capabilities that need to be learned to extend those capabilities into other platforms. The licensing should be simplified. The functionality of the product is divided into many versions, and offerings are not bundled. We have to obtain different modules, and that complexity can be standardized. The website doesn't have much information about offerings until you engage with them. More information should be clearly mentioned on their website and product sites regarding licensing. Product features and capabilities shown in their marketing materials are limited. Their PDFs focus heavily on TrueSight but don't emphasize outcomes and real offerings of features for ITSM or line of business service requests. They can provide template-based solutions for departments as functionality remains similar throughout different business verticals. Out-of-the-box offerings for service requests and catalogs for HR and admin departments could help expedite implementation and gain more momentum and trust from the market.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."

"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."

"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

"Ability to auto-generate email messages, process email messages, and approvals."

"This product solidly handles incident management, problem management, and change management."

"We can track issues easier and run reports on issues to see if there are patterns."

"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."

More BMC FootPrints Service Core pros

"BMC Helix Platform helps in digital transformation and internal workflows and processes being adopted from different departments in line of businesses."

"The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space."

"The BMC Helix Platform is perfect."

Cons

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"The mobile version of this product does not support asset management."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"The pricing could be a little lower and the product should cover more iTel versions."

More BMC FootPrints Service Core cons

"We faced some stability issues with BMC Helix Platform's cloud version. Services and integration to AD weren't working properly at times."

"The cost of BMC Helix is very high, with an estimation of not less than $100,000 making it difficult for us to adopt the platform fully."

"To improve BMC Helix Platform, they could enhance the mobile experience."

Pricing and Cost Advice

"Our costs are well over $250,000."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"This solution has good pricing."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"Regarding the cost, it's not expensive for enterprises but can be costly for small to medium-sized businesses. I recommend implementing a pricing model tailored for small to medium businesses to attract a larger customer base. Approximately, the license cost is around sixty dollars per month."

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Company Size

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Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What is your experience regarding pricing and costs for BMC Helix Platform?

In terms of cost for BMC Helix Platform, it falls in the middle range, rating about six or seven out of ten. It is less expensive compared to ServiceNow, which is very expensive.

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What is your primary use case for BMC Helix Platform?

We are migrating to BMC Helix Platform, and we are also using BMC Control-M product, Control-M. We have seen their monitoring platform but haven't decided yet whether to choose Datadog. There is a ...

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What advice do you have for others considering BMC Helix Platform?

A rating of five means it is difficult to set up. I recommend evaluating if BMC Helix Platform is really needed because it requires dedicated resources to manage. It is not suitable for non-technic...

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Comparisons

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Compared 38% of the time

Zendesk vs BMC FootPrints Service Core

Compared 12% of the time

BMC Helix ITSM vs BMC FootPrints Service Core

Compared 11% of the time

More BMC FootPrints Service Core Competitors

No data available

Product Reports

Buyer's Guide

IT Service Management (ITSM)

August 2025

Download BMC FootPrints Service Core product report

Buyer's Guide

IT Service Management (ITSM)

August 2025

Download BMC Helix Platform product report

Also Known As

FootPrints Service Core

No data available

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

BMC Helix Platform is an innovative, cloud-based platform that enables organizations to automate and accelerate their digital transformation initiatives. It provides a comprehensive suite of tools for building and deploying applications efficiently.

BMC Helix Platform offers a robust architecture that supports rapid application development tailored to business needs. Users can leverage its cognitive capabilities and workflows to enhance productivity while ensuring seamless integrations with existing systems. It empowers IT departments to manage processes and resources effectively, from creation to execution, facilitating efficient digital operations.

What are the key features of BMC Helix Platform?

Cloud-Native Architecture: Ensures scalability and flexibility in deploying applications.
Cognitive Automation: Integrates AI-driven insights for smarter decision-making.
Orchestration Capabilities: Streamlines processes across different environments and systems.
Seamless Integration: Connects effortlessly with major enterprise software platforms.

What benefits or ROI can evaluating users seek?

Cost Efficiency: Reduces operational costs through automation.
Enhanced Productivity: Increases efficiency by eliminating manual tasks.
Agility: Accelerates time-to-market with rapid development capabilities.
Improved Accuracy: Minimizes errors with intelligent automation features.

BMC Helix Platform caters to diverse industry requirements, offering scalable solutions for IT service management, IT operations, and business workflows. Industries such as healthcare, finance, and retail benefit from its process automation and compliance tracking functionalities, streamlining operations while adhering to industry regulations.

BMC

Sample Customers

Cast & Crew

Information Not Available

Buyer's Guide

BMC FootPrints Service Core vs. BMC Helix Platform

July 2025

Free Report: BMC FootPrints Service Core vs. BMC Helix Platform

Find out what your peers are saying about BMC FootPrints Service Core vs. BMC Helix Platform and other solutions. Updated: July 2025.

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