We performed a comparison between Blue Prism and SAP Intelligent RPA based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."From technical perspective, Blue Prism is pretty good. Overall, it's a stable and scalable solution. Installation is straightforward as well."
"The most valuable improvement in utilizing process automation is the cost savings, but we have also had cases where the customer experience is enhanced."
"Its ability to talk to different systems that we have is a valuable feature. We use Pega, which is like a credit card processing system. We also use a Debit Process Manager, which is like the Visa debit application. In the bank, we have credit card and debit card sections, and we need to kind of investigate some of the transactions when customers are complaining about the charges. Blue Prism can log in to a different system to perform the exact actions that the agents are doing. This feature has been very helpful. Its ability to engage with external systems and websites is also very valuable. Each of our RPA projects could go across different systems. We have an in-house banking system. We also use the Visa network, and we have to go to different sites to do a lot of data scraping to ensure the data in our system matches the data in the Visa systems, and we just deal with some of the charges."
"It's quite easy to use and easy to understand the process studio."
"The new features that have come out have been great."
"The web-based designer is very user-friendly and easy to use."
"The most valuable features are the exception handling and embedded control room."
"The most valuable feature is the ability to do surface automation, allowing interaction with legacy systems where terminal emulation is still in use."
"Contextor is a good solution for a Citrix environment. It's the first with this tool. Other tools provide the same functionality, but not with the Citrix environment."
"The initial setup of SAP Contextor is easy."
"It is remarkably easy to configure and code, and it doesn't require an extensive technical background or coding expertise."
"The most valuable feature of SAP Contextor is that everyone is in one place in the program that I need."
"Most of the details are already in the help portal and SAP notes are available. It is well documented as part of the product support."
"The standout features of SAP Intelligent RPA are its flexibility and integration capabilities."
"Scalability is fine. It is pretty nice."
"The domain in regards to cognitive abilities and the use of processing activity needs improvement. They have added this capability, but that's not really big in the public. It is more also available for gold partners. So they should improve the user activity for the public or even the regular customer."
"They have OCR technology, but it's not that great."
"The upgrades could be managed better. I would also like to see more true AI development and machine learning."
"I have found that community support is lacking for this solution compared to competitors."
"User interface could be improved and a web interface included for easy access to robot information."
"If this solution had a framework for exception handling then it would be very helpful."
"I would like to see machine learning functionality integrated with the automation."
"I would like to see wider integration with other products."
"SAP Contextor could improve by automating some processes."
"There should be more of an error, like a proper error feature, in future releases. Sometimes, we don't understand why that automation is not learning what, like, where it is stuck, or what is the reason like, or what is the criteria we are missing to add. So a proper error message would be helpful."
"One way SAP Intelligent RPA could improve is by integrating built-in DI services for document processing."
"I would like to see a better capacity for unstructured data, for example, PDF, or text within images."
"I found that the SAP scripting of a program is easier than SAP Contextor."
"The initial setup is of medium complexity. It is neither too hard nor too simple. You need some background in SAP and an understanding of it."
"For potential features or improvements, one aspect I would suggest enhancing is the flexibility of the extraction process."
Blue Prism is ranked 4th in Robotic Process Automation (RPA) with 85 reviews while SAP Intelligent RPA is ranked 18th in Robotic Process Automation (RPA) with 7 reviews. Blue Prism is rated 7.8, while SAP Intelligent RPA is rated 7.2. The top reviewer of Blue Prism writes "Way more efficient for debugging than other tools but the UI is complicated". On the other hand, the top reviewer of SAP Intelligent RPA writes "Enhanced streamlining and optimization of the business processes with reduced operational costs, improved data accuracy, and increased overall productivity". Blue Prism is most compared with Microsoft Power Automate, UiPath, Automation Anywhere (AA), Pega Robotic Process Automation and Tungsten RPA, whereas SAP Intelligent RPA is most compared with UiPath, Automation Anywhere (AA), Microsoft Power Automate and Blue Prism Cloud. See our Blue Prism vs. SAP Intelligent RPA report.
See our list of best Robotic Process Automation (RPA) vendors.
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
