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BizTalk Server vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BizTalk Server
Ranking in Process Automation
16th
Average Rating
7.4
Reviews Sentiment
6.4
Number of Reviews
13
Ranking in other categories
Business-to-Business Middleware (9th)
PagerDuty Operations Cloud
Ranking in Process Automation
13th
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
IT Alerting and Incident Management (1st), AIOps (9th), Critical Event Management (CEM) (1st)
 

Mindshare comparison

As of May 2025, in the Process Automation category, the mindshare of BizTalk Server is 0.7%, up from 0.7% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Srinidhi S - PeerSpot reviewer
For production environments, messages are easily stored within the MessageBox database and offers multiple deployment methods
Some room for improvement means... it's legacy. It's an on-premises system, requiring physical servers for deployment. This is different from Azure; you don't need any servers with Azure. If you have a subscription, you can do whatever you want. There are unit restrictions based on the environment (like non-production vs. production) in BizTalk. You need physical servers and databases. In Azure, those are not required – it's all in the cloud. Now, we have the option of integrating accounts and the On-Premises Data Gateway to connect on-premises BizTalk with Azure. But the trend is moving towards Azure. Not everyone wants a hybrid model. Companies are still going with hybrid scenarios, but they want both BizTalk and Azure. See, whatever you can do in BizTalk, you cannot do the same things the same way in Azure. One example is tracking. In BizTalk, especially for production environments, messages are easily stored within the MessageBox database. Support can assist in retrieving them directly. It's not as easy to track in Azure – everyone can potentially access it, and even reprocessing is different. Logic Apps have a preview mode. If a Logic App is stuck at a particular action, you can resubmit from there. Microsoft is still making improvements – I don't know when they'll have general availability for these features. However, tracking and message storage are more complex in Azure. We have to use Azure Blob storage for archiving, whereas in BizTalk, it's a built-in feature of the MessageBox DB. If you need to debug at any point, you can do so easily in BizTalk. This is one aspect influenced by the on-premises nature of BizTalk. Since everything is moving to the cloud, Microsoft will also end support for BizTalk Server 2030 – there won't be any further support. I don't think they'll release any new versions. 2020 was the last, and it's been four years. After the end of support, I think companies currently using BizTalk will move to Azure or another cloud-based integration technology.
JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of BizTalk Server is that it will turn XML into flexible transactions."
"Essentially, you can do whatever you like with these systems, and you do not have to take care about the scaling because if one server is overloaded, it just forwards the message to the next server, even if it were designated to a specific server. It weeds out the messages according to the load. If you want to scale it, you just add new servers."
"BIzTalk's integration with Visual Studio is the most valuable feature of this product."
"Compared to the current solutions I use, like Azure Logic Apps and other cloud services, BizTalk was far better and more reliable."
"The tool's most valuable feature is its integration with the banks. Its messaging and routing capabilities are good."
"The AS2 communication protocol is one of the most advanced processes."
"I rate the tool's stability a nine out of ten."
"The most valuable feature is its reliability and stability. The first version of BizTalk was released in 2000, and many companies still use it. It was stable until 2013 when we had support."
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"The initial setup is a simple process."
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
"The product easily integrates with other solutions."
"PagerDuty's notification process is the most valuable feature."
"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
 

Cons

"It's a complex product because you have many degrees of freedom to connect different parts together. Whether it's sensible or not, is up to you, but the machine does allow it. But because of the vast degrees of freedom, it's complex."
"The product could be improved in monitoring, managing, and support functionalities."
"BizTalk is in the past, Microsoft is not going to evolve it any further or add any new features."
"The product's deployment can be quicker"
"BizTalk Server is an outdated legacy system that does not support messaging."
"BizTalk lacks native cloud support. BizTalk doesn't offer in-built support for cloud. We need to use third-party adapters to connect it to cloud services."
"It's an on-premises system, requiring physical servers for deployment. This is different from Azure; you don't need any servers with Azure. If you have a subscription, you can do whatever you want. There are unit restrictions based on the environment (like non-production vs. production) in BizTalk. You need physical servers and databases. In Azure, those are not required – it's all in the cloud."
"The deployment could be simplified."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"PagerDuty can improve the integration with Terraform."
"It’s quite hard to reach the support team."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"The user interface could be more intuitive."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
"Something that needs to be improved, is adding multilingual support."
 

Pricing and Cost Advice

"The cost will depend on the client's requirements."
"It was not cheap, but it was affordable."
"Based on the knowledge, it is relatively cheaper than Azure Identity Services and cloud services in general."
"BizTalk Server is not freeware. There's a significant licensing cost involved. Be sure you will actually utilize its features fully."
"BizTalk Server is cheap. I would rate its pricing a two out of five."
"The solution is expensive."
"There is a license needed to use PagerDuty."
"The price is very high."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
10%
Retailer
6%
Computer Software Company
21%
Financial Services Firm
13%
Manufacturing Company
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BizTalk Server?
The tool's most valuable feature is its integration with the banks. Its messaging and routing capabilities are good.
What needs improvement with BizTalk Server?
BizTalk is deployed on-premise. Deployment methodologies are vast in the cloud area. Whereas, if we want to update even a single thing on BizTalk, we need to take the DLL, put it in the system, and...
What advice do you have for others considering BizTalk Server?
When I started my career with BizTalk, people told me the vendor would sunset BizTalk Server, but it didn't happen. Higher versions are still being released. The product will not face the sunset. A...
What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
 

Overview

 

Sample Customers

Centrebet, Seoul National University Bundang Hospital, QualCare, Wªrth Handelsges.m.b.H, DTEK, Allscripts, United BioSource, Hogg Robinson
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about BizTalk Server vs. PagerDuty Operations Cloud and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.