Bitrix24 vs SAP Jam comparison

Bitrix24 and SAP are both solutions in the Enterprise Social Software category. Bitrix24 is ranked #15 with an average rating of 7.5, while SAP is ranked #9. Bitrix24 holds a 1.8% mindshare in ESS, compared to SAP’s 3.6% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 100% of SAP users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

1,881 Views
169 Comparison Views

90% willing to recommend

SAP Jam

Read 5 SAP Jam reviews

637 Views
446 Comparison Views

100% willing to recommend

Bitrix24

SAP Jam

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

SAP Jam and Bitrix24 are competing products in the collaboration and communication platform space. Bitrix24 holds an advantage due to its comprehensive feature set and favorable pricing-value perception.

Features: SAP Jam offers robust collaboration tools, document sharing, and integration within the SAP ecosystem. Bitrix24 provides a broader range of tools such as CRM capabilities, task management, and social media integration, making it an all-in-one solution attractive to diverse businesses.

Room for Improvement: SAP Jam could enhance its customer engagement tools and expand integration options beyond the SAP suite. Bitrix24 can enhance its user interface and increase its market visibility through improved marketing strategies.

Ease of Deployment and Customer Service: SAP Jam's deployment is seamless for organizations within the SAP environment, with efficient integration. Bitrix24 offers both cloud and on-premise options, providing flexibility and generally accessible customer service with proactive support.

Pricing and ROI: SAP Jam might incur significant setup costs, impacting ROI negatively if not combined with other SAP products. Bitrix24 offers a free tier and affordable premium options, making it a cost-effective choice with a favorable ROI outlook.

To learn more, read our detailed Bitrix24 vs. SAP Jam Report (Updated: December 2025).

Buyer's Guide

Bitrix24 vs. SAP Jam

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in Enterprise Social Software

15th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM (24th), Project Management Software (18th)

SAP Jam

Ranking in Enterprise Social Software

9th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Enterprise Social Software category, the mindshare of Bitrix24 is 1.8%, down from 2.1% compared to the previous year. The mindshare of SAP Jam is 3.6%, up from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software Market Share Distribution
Product	Market Share (%)
SAP Jam	3.6%
Bitrix24	1.8%
Other	94.6%

Enterprise Social Software

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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AhmedHaridy

Managing Director at Emkan

A powerful tool for managing subscriptions within the organization

It's undoubtedly more complex compared to the initial part. It depends on the requirements. You can't categorically say that HubSpot is only suitable for smaller devices; it's adaptable to various needs. Depending on the requirements, you can have a project completed within as little as six months or as long as a few years. It's a flexible solution that can cater to your specific needs. However, it's essential to start from the beginning, designing the screens and pages within HubSpot. It's somewhat similar to building a website but generally more straightforward to use. You need to input the necessary information based on your specific requirements, and it's not limited to a predefined structure. The team initiates the process with what we term as solution design, but it's more appropriately labeled as enterprise design. This initial phase involves understanding the integration points with other systems and commencing the configuration process. It's essentially the starting point for our analysis. The analysis covers several aspects, including the language requirements, integration tools for interfacing with Java server solutions, and how to effectively use these tools. All these components must seamlessly complement each other. Once the team has everything in place and confirms the tools, they can proceed to elaborate on the specific requirements. The deployment timeline typically ranges from four to six months, specifically for straightforward or standard requirements. However, in the case of a large enterprise organization with numerous legal entities across different countries, each requiring unique interfaces for various purposes, the implementation duration is highly dependent on the specific requirements. It's not feasible to provide a fixed period for such a solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The data interpretation feature in Bitrix24 is good."

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

"Collaboration and CRM are the most valuable features of Bitrix24."

"Offers, a free version."

"It's a very easy-to-use product."

"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."

"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."

"The data entry functionality is excellent, and the pipeline views and filters are highly useful."

More Bitrix24 pros

"One notable feature is the "improvement training," which allows you to define groups, facilitate information sharing, enable participant rating, and establish rankings. This enables you to identify which participants are actively engaged and sharing information and which ones are less active."

Cons

"The client interface is not very user-friendly."

"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."

"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."

"The solution's open channel and contact center could be improved."

"The support provided by Bitrix24 is an area with shortcomings that needs improvement."

"We didn't have the ability to customize the solution."

"I would like to see improvements with Bitrix24's marketing automation."

More Bitrix24 cons

"I'm hopeful for more integrations with SAP JAM in the future."

Pricing and Cost Advice

"The pricing for this program is reasonable."

"We were using the free version which was really limited in terms of functionality."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"Licenses are cheap compared to other solutions."

"The solution's pricing is quite average and not expensive."

More Bitrix24 pricing and cost advice

"You need to pay for additional languages. It is somewhat expensive and the payment frequency can be annual or monthly, depending on the choice. There are no extra costs beyond the standard license and implementation fees."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Comms Service Provider

12%

Manufacturing Company

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2

No data available

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

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Product Reports

Buyer's Guide

Bitrix24

January 2026

Download Bitrix24 product report

Buyer's Guide

Enterprise Social Software

January 2026

Download SAP Jam product report

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Encourage and facilitate collaboration in the cloud _ with our enterprise social network solution, SAP Jam.

SAP

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

INEOS Melamines GmbH, Medtronic, Schaidt Innovations GmbH & Co. KG, Plan International, Sailing Team Germany, Australian Department of Immigration and Border Protection, SHORE Solutions Inc., TranSystems Corporation, Day & Zimmerman, Serco Group, Harlequi

Buyer's Guide

Bitrix24 vs. SAP Jam

December 2025

Free Report: Bitrix24 vs. SAP Jam

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