Bitrix24 vs SAP Jam comparison

Bitrix24 and SAP are both solutions in the Enterprise Social Software category. Bitrix24 is ranked #23, while SAP is ranked #11. Bitrix24 holds a 1.8% mindshare in ESS, compared to SAP’s 3.3% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 100% of SAP users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

2,200 Views
220 Comparison Views

90% willing to recommend

SAP Jam

Read 5 SAP Jam reviews

760 Views
532 Comparison Views

100% willing to recommend

Bitrix24

SAP Jam

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Executive SummaryUpdated on Jan 23, 2025

SAP Jam and Bitrix24 are competing products in the collaboration and communication platform space. Bitrix24 holds an advantage due to its comprehensive feature set and favorable pricing-value perception.

Features: SAP Jam offers robust collaboration tools, document sharing, and integration within the SAP ecosystem. Bitrix24 provides a broader range of tools such as CRM capabilities, task management, and social media integration, making it an all-in-one solution attractive to diverse businesses.

Room for Improvement: SAP Jam could enhance its customer engagement tools and expand integration options beyond the SAP suite. Bitrix24 can enhance its user interface and increase its market visibility through improved marketing strategies.

Ease of Deployment and Customer Service: SAP Jam's deployment is seamless for organizations within the SAP environment, with efficient integration. Bitrix24 offers both cloud and on-premise options, providing flexibility and generally accessible customer service with proactive support.

Pricing and ROI: SAP Jam might incur significant setup costs, impacting ROI negatively if not combined with other SAP products. Bitrix24 offers a free tier and affordable premium options, making it a cost-effective choice with a favorable ROI outlook.

To learn more, read our detailed Bitrix24 vs. SAP Jam Report (Updated: March 2026).

Buyer's Guide

Bitrix24 vs. SAP Jam

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in Enterprise Social Software

23rd

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM (39th), Project Management Software (27th)

SAP Jam

Ranking in Enterprise Social Software

11th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Enterprise Social Software category, the mindshare of Bitrix24 is 1.8%, down from 2.3% compared to the previous year. The mindshare of SAP Jam is 3.3%, up from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software Mindshare Distribution
Product	Mindshare (%)
SAP Jam	3.3%
Bitrix24	1.8%
Other	94.9%

Enterprise Social Software

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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AhmedHaridy

Managing Director at Emkan

A powerful tool for managing subscriptions within the organization

It's undoubtedly more complex compared to the initial part. It depends on the requirements. You can't categorically say that HubSpot is only suitable for smaller devices; it's adaptable to various needs. Depending on the requirements, you can have a project completed within as little as six months or as long as a few years. It's a flexible solution that can cater to your specific needs. However, it's essential to start from the beginning, designing the screens and pages within HubSpot. It's somewhat similar to building a website but generally more straightforward to use. You need to input the necessary information based on your specific requirements, and it's not limited to a predefined structure. The team initiates the process with what we term as solution design, but it's more appropriately labeled as enterprise design. This initial phase involves understanding the integration points with other systems and commencing the configuration process. It's essentially the starting point for our analysis. The analysis covers several aspects, including the language requirements, integration tools for interfacing with Java server solutions, and how to effectively use these tools. All these components must seamlessly complement each other. Once the team has everything in place and confirms the tools, they can proceed to elaborate on the specific requirements. The deployment timeline typically ranges from four to six months, specifically for straightforward or standard requirements. However, in the case of a large enterprise organization with numerous legal entities across different countries, each requiring unique interfaces for various purposes, the implementation duration is highly dependent on the specific requirements. It's not feasible to provide a fixed period for such a solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."

"I am impressed with the solution's ability to customize workflows."

"The CRM and collaboration tools are well-designed for our purposes."

"The data interpretation feature in Bitrix24 is good."

"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."

More Bitrix24 pros

"All employees, from the CEO to the warehouse personnel, have access to Jam and contribute to the news feeds and consume content."

"SAP JAM has lots of possibilities and my client is using it for very specific matters, like social collaboration."

"Properly done, this software can be a great resource for your employees to stay engaged and connected to each other and to your organization."

"One notable feature is the "improvement training," which allows you to define groups, facilitate information sharing, enable participant rating, and establish rankings. This enables you to identify which participants are actively engaged and sharing information and which ones are less active."

"It connects to SAP C4C (Cloud for Customer) and is a very useful collaboration tool for the sales, services, and marketing teams."

Cons

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."

"The support provided by Bitrix24 is an area with shortcomings that needs improvement."

"Bitrix24 comes with lots of options and tools, but at the end of the day, it's too complicated for us."

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."

"I would like to see improvements with Bitrix24's marketing automation."

"We need full ERP integration to take all our processes in one platform."

"There is a need for better integration with ERP solutions."

More Bitrix24 cons

"Built-in integrations with other SAP products could be better. We use a SAP HCM product as well, but synching data is a tremendous issue."

"Sometimes it's a bit confusing with so many options."

"Both layout and branding could be improved."

"The user interface is still quite rigid."

"I'm hopeful for more integrations with SAP JAM in the future."

Pricing and Cost Advice

"Licenses are cheap compared to other solutions."

"The solution's pricing is quite average and not expensive."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"We were using the free version which was really limited in terms of functionality."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"Price-wise, it is a very cheap solution."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

More Bitrix24 pricing and cost advice

"You need to pay for additional languages. It is somewhat expensive and the payment frequency can be annual or monthly, depending on the choice. There are no extra costs beyond the standard license and implementation fees."

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Top Industries

By visitors reading reviews

Comms Service Provider

14%

Computer Software Company

13%

Construction Company

13%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What advice do you have for others considering Bitrix24?

I would recommend Bitrix24 to others. Although we are moving to another solution, Bitrix24 offers impressive capabilities we haven’t utilized fully. I'd rate the solution eight out of ten.

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Product Reports

Buyer's Guide

Bitrix24

March 2026

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Buyer's Guide

Enterprise Social Software

March 2026

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Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Encourage and facilitate collaboration in the cloud _ with our enterprise social network solution, SAP Jam.

SAP

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

INEOS Melamines GmbH, Medtronic, Schaidt Innovations GmbH & Co. KG, Plan International, Sailing Team Germany, Australian Department of Immigration and Border Protection, SHORE Solutions Inc., TranSystems Corporation, Day & Zimmerman, Serco Group, Harlequi

Buyer's Guide

Bitrix24 vs. SAP Jam

March 2026

Free Report: Bitrix24 vs. SAP Jam

Find out what your peers are saying about Bitrix24 vs. SAP Jam and other solutions. Updated: March 2026.

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