Bitrix24 vs Data Cloud comparison

Bitrix24 and Salesforce are both solutions in the CRM category. Bitrix24 is ranked #20 with an average rating of 7.3, while Salesforce is ranked #28 with an average rating of 8.3. Bitrix24 holds a 1.3% mindshare in CRM, compared to Salesforce’s 0.5% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 100% of Salesforce users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

1,660 Views
979 Comparison Views

90% willing to recommend

Data Cloud

Read 3 Data Cloud reviews

417 Views
417 Comparison Views

100% willing to recommend

Bitrix24

Data Cloud

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Bitrix24 and Data Cloud based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Bitrix24 vs. Data Cloud Report (Updated: September 2025).

Buyer's Guide

Bitrix24 vs. Data Cloud

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

20th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (16th), Enterprise Social Software (13th)

Data Cloud

Ranking in CRM

28th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of Bitrix24 is 1.3%, down from 1.9% compared to the previous year. The mindshare of Data Cloud is 0.5%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Bitrix24	1.3%
Data Cloud	0.5%
Other	98.2%

CRM

Featured Reviews

Miguel Molano

Sales Manager at a comms service provider with 51-200 employees

Efficient contact management with enhanced automation and good reliability

We use Bitrix24 to store contact leads and opportunities. For opportunities, we manage the entire business case from early stages until it is won or lost. Additionally, we use many automations, particularly email automations The CRM enables us to manage our job efficiently, offering…

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Luiz Terra

Head of International Sales at a comms service provider with 51-200 employees

Complex setup process impacts functionality and requires improvement

From my experience as a VP of sales, I was not involved directly with development and configuration, but every time I need some change in our strategy and data, it takes a lot of time from our development team or technical team to implement this change. It is not easy to add columns or information in the reports or in the information that I gathered from Data Cloud. It takes a lot of time, and it was not exactly what I was expecting. I had a project that required changing the views that I need from my team, and it took two to three months to make the change. It was just a simple click of a button and adding some information, so what I was expecting to take one or two weeks took three months. It was very complicated to implement in the beginning, and it took a lot of time. It is a very good product, but it is very complex to implement, change, develop, and integrate.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."

"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."

"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."

"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."

"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."

"The technical support was intuitive and had good documentation."

"Collaboration and CRM are the most valuable features of Bitrix24."

"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."

More Bitrix24 pros

"We never had a problem with stability."

"I rate my experience with Data Cloud a nine out of ten."

Cons

"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."

"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."

"There are some bugs in the mobile system."

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."

"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."

"The solution’s performance could be made faster."

"The support provided by Bitrix24 is an area with shortcomings that needs improvement."

More Bitrix24 cons

"Customizability is both an advantage and a disadvantage. While it provides a suitable solution with many pieces to integrate, it also adds complexity."

"It is a very good product, but it is very complex to implement, change, develop, and integrate."

Pricing and Cost Advice

"Price-wise, it is a very cheap solution."

"The product's pricing is okay for me. It is not expensive."

"The solution's pricing is quite average and not expensive."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"We were using the free version which was really limited in terms of functionality."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

More Bitrix24 pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

21%

Comms Service Provider

11%

Retailer

Construction Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2

No data available

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What needs improvement with Data Cloud?

There was excessive difficulty to customize for our business processes, so you either change to how they have it set up or you spend money getting someone to fix it. It would work, but it was time-...

See all answers

What is your primary use case for Data Cloud?

We had Sales with Sales Cloud with a bunch of add-ons, and the things we wanted to do and the price was becoming untenable. So, we had to have an exit strategy. The main use cases were the same exa...

See all answers

What advice do you have for others considering Data Cloud?

It is considered the Data Cloud CRM now. We deployed it to approximately nine or ten people. On a scale of 1-10, I rate this solution a 7.

See all answers

Comparisons

Odoo vs Bitrix24

Compared 16% of the time

ClickUp vs Bitrix24

Compared 9% of the time

monday.com vs Bitrix24

Compared 8% of the time

ELMA 365 vs Bitrix24

Compared 8% of the time

Microsoft Dynamics CRM vs Bitrix24

Compared 6% of the time

More Bitrix24 Competitors

No data available

Product Reports

Buyer's Guide

Bitrix24

October 2025

Download Bitrix24 product report

Buyer's Guide

CRM

September 2025

Download Data Cloud product report

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Data Cloud provides businesses with a comprehensive platform for managing and analyzing vast data sets, empowering users to drive data-driven decisions effectively.

This platform offers robust capabilities enabling users to harness data for strategic insights. Key use cases include data warehousing, real-time analytics, and machine learning model deployment. Data Cloud stands out for its scalability, ease of integration with existing systems, and advanced security features. Users point out room for improvement regarding cost management and interface flexibility, which could enhance experience and efficiency.

What are the key features of Data Cloud?

Scalability: Handles vast data volumes, ensuring seamless performance expansion.
Integration: Easily integrates with current systems, facilitating smooth data flow.
Security: Offers robust features to safeguard sensitive information.
Analytics: Provides real-time data processing and advanced analytical tools.
Machine Learning: Supports deploying models to drive data-driven initiatives.

What benefits and ROI should users look for?

Enhanced Decision-Making: Access to actionable insights from accurate data.
Cost Efficiency: Optimizes data storage and processing costs.
Improved Performance: Boosts operational speed and productivity.
Data Accessibility: Ensures valuable information is readily available.
Increased Security: Protects data from potential threats.

Data Cloud is implemented in industries such as finance, healthcare, and retail to streamline data management and analytics. Financial institutions utilize it for risk assessment and fraud detection, whereas healthcare providers deploy it for patient data analysis. Retailers leverage its capabilities for inventory management and customer behavior insights, demonstrating versatility across sectors.

Salesforce

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Information Not Available

Buyer's Guide

Bitrix24 vs. Data Cloud

September 2025

Free Report: Bitrix24 vs. Data Cloud

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