Bitrix24 vs Data Cloud comparison

Bitrix24 and Salesforce are both solutions in the CRM category. Bitrix24 is ranked #24 with an average rating of 7.5, while Salesforce is ranked #28 with an average rating of 8.3. Bitrix24 holds a 0.9% mindshare in CRM, compared to Salesforce’s 0.5% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 83% of Salesforce users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

1,881 Views
1,110 Comparison Views

90% willing to recommend

Data Cloud

Read 6 Data Cloud reviews

622 Views
622 Comparison Views

83% willing to recommend

Bitrix24

Data Cloud

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Bitrix24 and Data Cloud based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Bitrix24 vs. Data Cloud Report (Updated: December 2025).

Buyer's Guide

Bitrix24 vs. Data Cloud

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.1

Bitrix24 provides high ROI through process streamlining, cost reduction, strong integration, and efficient digitization, enhancing workflow management.

Sentiment score

5.9

Data Cloud offers enhanced visibility and decision-making, unifying data efficiently, but its substantial cost requires good budget management.

No quotes available

For more quotes and insights, download the Bitrix24 report

Data Cloud is the product I can use for data unification, and while many ETL tools exist, none achieve the same level of unification as Data Cloud.

PravinNagawade

Salesforce Data Cloud Developer at a tech vendor with 10,001+ employees

For more quotes and insights, download the Data Cloud report

Customer Service

Sentiment score

6.6

Bitrix24's support is responsive with mixed feedback; community support is praised, but documentation clarity varies.

Sentiment score

6.8

Data Cloud's support varies, with some praising quick responses and functionality, but others face issues with Salesforce's assistance.

No quotes available

For more quotes and insights, download the Bitrix24 report

Salesforce support is sometimes not sure how to approach a problem, what the exact problem is, or how to solve it.

GauravSingh2

Senior Consultant at a tech vendor with 10,001+ employees

It is not easy and not quick to have some answers directly from Salesforce.

Luiz Terra

Head of International Sales at a comms service provider with 51-200 employees

My clients are very satisfied with the functionality, and it is brilliant.

PravinNagawade

Salesforce Data Cloud Developer at a tech vendor with 10,001+ employees

For more quotes and insights, download the Data Cloud report

Scalability Issues

Sentiment score

6.8

Bitrix24 provides scalable solutions for diverse business sizes, though larger deployments may encounter challenges with infrastructure and integrations.

Sentiment score

6.2

Users praise Data Cloud's scalability and adaptability, noting costs may rise with real-time workloads and integration challenges.

No quotes available

For more quotes and insights, download the Bitrix24 report

We made a first implementation for a small environment, and it is very easy to grow and work.

Luiz Terra

Head of International Sales at a comms service provider with 51-200 employees

In my opinion, scalability is good, and I would rate it around 8, 9, or even 10.

PravinNagawade

Salesforce Data Cloud Developer at a tech vendor with 10,001+ employees

Data Cloud is scalable, but at the same time, with scalability, my cost can go up, and real-time workloads can also be expensive.

GauravSingh2

Senior Consultant at a tech vendor with 10,001+ employees

For more quotes and insights, download the Data Cloud report

Stability Issues

Sentiment score

7.7

Bitrix24 is generally reliable with occasional issues; frequent updates and strong support contribute to its high stability ratings.

Sentiment score

6.5

Data Cloud is highly stable with 80-90% satisfaction, reliable but offering room for improvement as per user feedback.

No quotes available

For more quotes and insights, download the Bitrix24 report

No quotes available

For more quotes and insights, download the Data Cloud report

Room For Improvement

Bitrix24 needs improved UI, integrations, support, reporting, workflows, and simpler client communication for enhanced usability and performance.

Data Cloud needs improved customization, user interface, and better documentation to address integration and decision-making challenges.

No quotes available

For more quotes and insights, download the Bitrix24 report

They have very poor documentation on Data Cloud.

GauravSingh2

Senior Consultant at a tech vendor with 10,001+ employees

While it provides a suitable solution with many pieces to integrate, it also adds complexity.

EduardKasian

Regional Business Director at a tech services company with 51-200 employees

It is a very good product, but it is very complex to implement, change, develop, and integrate.

Luiz Terra

Head of International Sales at a comms service provider with 51-200 employees

For more quotes and insights, download the Data Cloud report

Setup Cost

Enterprise users find Bitrix24 pricing competitive, recommending licensed plans for functionality and affordability compared to other solutions.

Enterprise buyers find Data Cloud's features justify its cost, with setup at $1,500 monthly per seat for advanced capabilities.

No quotes available

For more quotes and insights, download the Bitrix24 report

I understand that it is a high-end solution with high cost but with many features that justify the price.

Luiz Terra

Head of International Sales at a comms service provider with 51-200 employees

For more quotes and insights, download the Data Cloud report

Valuable Features

Bitrix24 provides an integrated platform with CRM, collaboration, and automation tools, valued for usability and comprehensive business functions.

Data Cloud enhances marketing and revenue with unified data, machine learning, real-time analytics, and streamlined Salesforce integrations.

No quotes available

For more quotes and insights, download the Bitrix24 report

If a client uses Data Cloud, they can save time and most importantly, they can save budget because I generate the target audience for marketing campaigns using unification.

PravinNagawade

Salesforce Data Cloud Developer at a tech vendor with 10,001+ employees

I can easily interact with other Salesforce tools, and I can pull the data and push the data easily.

GauravSingh2

Senior Consultant at a tech vendor with 10,001+ employees

We unify data from different product lines to achieve synergy KPIs.

EduardKasian

Regional Business Director at a tech services company with 51-200 employees

For more quotes and insights, download the Data Cloud report

Categories and Ranking

Bitrix24

Ranking in CRM

24th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (18th), Enterprise Social Software (15th)

Data Cloud

Ranking in CRM

28th

Average Rating

8.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the CRM category, the mindshare of Bitrix24 is 0.9%, down from 1.9% compared to the previous year. The mindshare of Data Cloud is 0.5%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Bitrix24	0.9%
Data Cloud	0.5%
Other	98.6%

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

Read full review

PravinNagawade

Salesforce Data Cloud Developer at a tech vendor with 10,001+ employees

Unified customer insights have reduced redundant communications and improved campaign targeting

Every function in Data Cloud has its unique purpose, but Calculated Insight is one of the strongest functions that I believe is very useful. I can accomplish everything, including customization, using Calculated Insight. If a client uses Data Cloud, they can save time and most importantly, they can save budget because I generate the target audience for marketing campaigns using unification. Redundant email or communication never happens due to the unified profiles, which helps businesses save their marketing budget and indirectly increase revenue. That is one of the most important benefits. Technically, there are many benefits, but in terms of business revenue, that is the most crucial part.

Read full review

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Comms Service Provider

12%

Manufacturing Company

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2

No data available

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What needs improvement with Data Cloud?

In my opinion, areas that can still improve Data Cloud include the speed of the user interface, which is somewhat a problem, and reporting, as creating reports could be a bit easier. Those are the ...

See all answers

What is your primary use case for Data Cloud?

Some of the main use cases for Data Cloud include forecasting, account information, past history, sales, support case integration, and opportunity management. When customers are positioned to buy n...

See all answers

What advice do you have for others considering Data Cloud?

For long-term strategic initiatives spanning a year to five years, I use Data Cloud mostly from an acute standpoint, and for longer-term initiatives, I use the reporting for longer-term purposes. I...

See all answers

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Product Reports

Buyer's Guide

Bitrix24

January 2026

Download Bitrix24 product report

Buyer's Guide

CRM

January 2026

Download Data Cloud product report

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Data Cloud provides businesses with a comprehensive platform for managing and analyzing vast data sets, empowering users to drive data-driven decisions effectively.

This platform offers robust capabilities enabling users to harness data for strategic insights. Key use cases include data warehousing, real-time analytics, and machine learning model deployment. Data Cloud stands out for its scalability, ease of integration with existing systems, and advanced security features. Users point out room for improvement regarding cost management and interface flexibility, which could enhance experience and efficiency.

What are the key features of Data Cloud?

Scalability: Handles vast data volumes, ensuring seamless performance expansion.
Integration: Easily integrates with current systems, facilitating smooth data flow.
Security: Offers robust features to safeguard sensitive information.
Analytics: Provides real-time data processing and advanced analytical tools.
Machine Learning: Supports deploying models to drive data-driven initiatives.

What benefits and ROI should users look for?

Enhanced Decision-Making: Access to actionable insights from accurate data.
Cost Efficiency: Optimizes data storage and processing costs.
Improved Performance: Boosts operational speed and productivity.
Data Accessibility: Ensures valuable information is readily available.
Increased Security: Protects data from potential threats.

Data Cloud is implemented in industries such as finance, healthcare, and retail to streamline data management and analytics. Financial institutions utilize it for risk assessment and fraud detection, whereas healthcare providers deploy it for patient data analysis. Retailers leverage its capabilities for inventory management and customer behavior insights, demonstrating versatility across sectors.

Salesforce

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Information Not Available

Buyer's Guide

Bitrix24 vs. Data Cloud

December 2025

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