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Bitrix24 vs Data Cloud comparison

Bitrix24 and Salesforce are both solutions in the CRM category. Bitrix24 is ranked #17 with an average rating of 7.7, while Salesforce is ranked #35 with an average rating of 8.5. Bitrix24 holds a 2.1% mindshare in CRM, compared to Salesforce’s 0.0% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 100% of Salesforce users who would recommend it.
Bitrix24
Read 20 Bitrix24 reviews
  • 779 Views
  • 504 Comparison Views
90% willing to recommend
Data Cloud
Read 2 Data Cloud reviews
  • 37 Views
  • 7 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Bitrix24 and Data Cloud based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Bitrix24 vs. Data Cloud Report (Updated: June 2025).
Buyer's Guide
Bitrix24 vs. Data Cloud
June 2025
Download the complete report
Helped 857,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bitrix24
Ranking in CRM
17th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
Project Management Software (13th), Enterprise Social Software (9th)
Data Cloud
Ranking in CRM
35th
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the CRM category, the mindshare of Bitrix24 is 2.1%, up from 2.1% compared to the previous year. The mindshare of Data Cloud is 0.0%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Abasiakama Bassey - PeerSpot reviewer
A project management tool that offers great scalability and stability
The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.
Read full review
LT
Complex setup process impacts functionality and requires improvement
From my experience as a VP of sales, I was not involved directly with development and configuration, but every time I need some change in our strategy and data, it takes a lot of time from our development team or technical team to implement this change. It is not easy to add columns or information in the reports or in the information that I gathered from Data Cloud. It takes a lot of time, and it was not exactly what I was expecting. I had a project that required changing the views that I need from my team, and it took two to three months to make the change. It was just a simple click of a button and adding some information, so what I was expecting to take one or two weeks took three months. It was very complicated to implement in the beginning, and it took a lot of time. It is a very good product, but it is very complex to implement, change, develop, and integrate.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The data interpretation feature in Bitrix24 is good."
"The product is user-friendly."
"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"I am impressed with the solution's ability to customize workflows."
More Bitrix24 pros
"I rate my experience with Data Cloud a nine out of ten."
"We never had a problem with stability."
 

Cons

"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."
"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."
"The solution’s performance could be made faster."
"Bitrix24’s interface needs to be improved."
More Bitrix24 cons
"Customizability is both an advantage and a disadvantage. While it provides a suitable solution with many pieces to integrate, it also adds complexity."
"It is a very good product, but it is very complex to implement, change, develop, and integrate."
 

Pricing and Cost Advice

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."
"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."
"Price-wise, it is a very cheap solution."
"Bitrix24 used to be cheaper, but now it's getting expensive."
"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."
"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."
"The solution's pricing is quite average and not expensive."
"Licenses are cheap compared to other solutions."
More Bitrix24 pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Comms Service Provider
12%
Government
6%
Retailer
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Bitrix24?
We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.
See all answers
What is your experience regarding pricing and costs for Bitrix24?
The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.
See all answers
What needs improvement with Bitrix24?
We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.
See all answers
What needs improvement with Data Cloud?
Customizability is both an advantage and a disadvantage. While it provides a suitable solution with many pieces to integrate, it also adds complexity. It's like a puzzle with tens of thousands of p...
See all answers
What is your primary use case for Data Cloud?
We unify data from different product lines to achieve synergy KPIs. For example, three product lines each offer different solutions but serve the same customers. Different teams speak with various ...
See all answers
What advice do you have for others considering Data Cloud?
I rate my experience with Data Cloud a nine out of ten. The only improvement necessary concerns the complexity associated with customizability.
See all answers
 

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Compared 8% of the time
Microsoft Dynamics CRM vs Bitrix24 Logo
Microsoft Dynamics CRM vs Bitrix24
Compared 7% of the time
More Bitrix24 Competitors
No data available
 

Product Reports

Buyer's Guide
Bitrix24
June 2025
Bitrix24 reportDownload Bitrix24 product report
Buyer's Guide
CRM
June 2025
Data Cloud reportDownload Data Cloud product report
 

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Data Cloud provides businesses with a comprehensive platform for managing and analyzing vast data sets, empowering users to drive data-driven decisions effectively.

This platform offers robust capabilities enabling users to harness data for strategic insights. Key use cases include data warehousing, real-time analytics, and machine learning model deployment. Data Cloud stands out for its scalability, ease of integration with existing systems, and advanced security features. Users point out room for improvement regarding cost management and interface flexibility, which could enhance experience and efficiency.

What are the key features of Data Cloud?
  • Scalability: Handles vast data volumes, ensuring seamless performance expansion.
  • Integration: Easily integrates with current systems, facilitating smooth data flow.
  • Security: Offers robust features to safeguard sensitive information.
  • Analytics: Provides real-time data processing and advanced analytical tools.
  • Machine Learning: Supports deploying models to drive data-driven initiatives.
What benefits and ROI should users look for?
  • Enhanced Decision-Making: Access to actionable insights from accurate data.
  • Cost Efficiency: Optimizes data storage and processing costs.
  • Improved Performance: Boosts operational speed and productivity.
  • Data Accessibility: Ensures valuable information is readily available.
  • Increased Security: Protects data from potential threats.

Data Cloud is implemented in industries such as finance, healthcare, and retail to streamline data management and analytics. Financial institutions utilize it for risk assessment and fraud detection, whereas healthcare providers deploy it for patient data analysis. Retailers leverage its capabilities for inventory management and customer behavior insights, demonstrating versatility across sectors.

Salesforce
 

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
Information Not Available
Buyer's Guide
Bitrix24 vs. Data Cloud
June 2025
Free Report: Bitrix24 vs. Data Cloud
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