Director at a manufacturing company with 11-50 employees
Real User
Top 5
2025-07-25T12:29:01Z
Jul 25, 2025
We had Sales with Sales Cloud with a bunch of add-ons, and the things we wanted to do and the price was becoming untenable. So, we had to have an exit strategy. The main use cases were the same exact ones.
Head of International Sales at a comms service provider with 51-200 employees
Real User
Top 20
2025-05-30T11:53:29Z
May 30, 2025
I am in charge of a sales area here. We integrate with some contact centers as a service tools, but we provide solutions for contact centers. We cannot contact centers as a service more than call classification and SBCT tools. The most familiar product that we use solves customer issues: Session Border Controller. I worked in a software provider for CCaaS, a French company that uses Salesforce worldwide, and I was in charge of the sales area. I had to control all the sales representatives using Salesforce around the world.
Regional Business Director at a tech services company with 51-200 employees
Real User
Top 20
2025-03-12T10:57:50Z
Mar 12, 2025
We unify data from different product lines to achieve synergy KPIs. For example, three product lines each offer different solutions but serve the same customers. Different teams speak with various stakeholders within the same account. Data Cloud ( /products/data-cloud-reviews ) allows management to see synergies between different pipeline opportunities and gather insights on a higher level.
CRM solutions are designed to manage and analyze customer interactions and data throughout the customer lifecycle, aiming to improve business relationships and retention.CRM systems provide businesses with a consolidated view of customer data, enabling informed decision-making and personalized customer experiences. A robust CRM solution can streamline communication, automate workflows, and increase productivity. By integrating sales, service, and marketing, businesses can significantly...
We had Sales with Sales Cloud with a bunch of add-ons, and the things we wanted to do and the price was becoming untenable. So, we had to have an exit strategy. The main use cases were the same exact ones.
I am in charge of a sales area here. We integrate with some contact centers as a service tools, but we provide solutions for contact centers. We cannot contact centers as a service more than call classification and SBCT tools. The most familiar product that we use solves customer issues: Session Border Controller. I worked in a software provider for CCaaS, a French company that uses Salesforce worldwide, and I was in charge of the sales area. I had to control all the sales representatives using Salesforce around the world.
We unify data from different product lines to achieve synergy KPIs. For example, three product lines each offer different solutions but serve the same customers. Different teams speak with various stakeholders within the same account. Data Cloud ( /products/data-cloud-reviews ) allows management to see synergies between different pipeline opportunities and gather insights on a higher level.