Head of International Sales at a comms service provider with 51-200 employees
Real User
Top 20
2025-05-30T11:53:29Z
May 30, 2025
We are competing with AudioCodes. We are a software provider. We are evaluating the new CRM for our company right now. We use a local provider for CRM, and we are looking for another solution right now. We use Power BI; we prefer to use Power BI. We use Salesforce Professional, and the cloud both, the Salesforce for sales, that is the cloud solution, and the service for the support ticket. I have never used the Marketing Cloud. I have used Data Cloud. It is not a simple solution, but it is a powerful solution. Based on my experience, I would rate this solution an 8 out of 10.
CRM solutions are designed to manage and analyze customer interactions and data throughout the customer lifecycle, aiming to improve business relationships and retention.CRM systems provide businesses with a consolidated view of customer data, enabling informed decision-making and personalized customer experiences. A robust CRM solution can streamline communication, automate workflows, and increase productivity. By integrating sales, service, and marketing, businesses can significantly...
It is considered the Data Cloud CRM now. We deployed it to approximately nine or ten people. On a scale of 1-10, I rate this solution a 7.
We are competing with AudioCodes. We are a software provider. We are evaluating the new CRM for our company right now. We use a local provider for CRM, and we are looking for another solution right now. We use Power BI; we prefer to use Power BI. We use Salesforce Professional, and the cloud both, the Salesforce for sales, that is the cloud solution, and the service for the support ticket. I have never used the Marketing Cloud. I have used Data Cloud. It is not a simple solution, but it is a powerful solution. Based on my experience, I would rate this solution an 8 out of 10.
I rate my experience with Data Cloud a nine out of ten. The only improvement necessary concerns the complexity associated with customizability.