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BigFix vs Chef comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Microsoft Intune offers ROI by reducing costs, enhancing productivity, and simplifying IT management with seamless Microsoft integration.
Sentiment score
4.1
BigFix delivers quick ROI with efficient patch management, reducing manual labor and costs while improving compliance and operational efficiency.
Sentiment score
5.9
Chef improved ROI by reducing deployment time, automating tasks, and reallocating staff, although revenue impact varied by project.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
Endpoint Cloud Solution Architect at Lutech
The return has been far more hours saved than spent.
Technical Architecture Support at a tech vendor with 10,001+ employees
We have seen significant improvement in the time and the way we make changes to the infrastructure.
Principal Engineer at Wipro Limited
I have seen a return on investment with Chef because we definitely need fewer employees to manage infrastructure.
Principal DevOps engineer at Autodesk, Inc.
 

Customer Service

Sentiment score
5.8
Microsoft Intune support is knowledgeable and effective, but service quality varies by tier and complex cases may be slower.
Sentiment score
7.5
BigFix's customer service is praised for expertise and responsiveness, enhanced by community resources and recent support improvements.
Sentiment score
5.6
Chef's support varies; some praise community resources and quick responses, but others find it costly and slow.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical Director at SYSTEX
Technical support from HCL is satisfactory unless there are customization requirements.
Founder Director at Techsa Services
Whenever we need any kind of support, the BigFix team is present and available.
Solution Sales Specialist at TD SYNNEX
Chef codes, which are in Ruby language, are easily available on Chef Supermarket.
Senior Cloud Engineer at a tech services company with 201-500 employees
We usually work with the Chef teams and community support, who are always willing to assist.
Software Engineer and Tester at Safaricom
 

Scalability Issues

Sentiment score
7.1
Microsoft Intune offers scalable, cloud-based device management with flexible licensing, centralized control, and seamless integration for diverse organizations.
Sentiment score
5.5
BigFix effectively manages environments of all sizes with high scalability, supporting large deployments without performance issues.
Sentiment score
7.3
Chef efficiently scales in diverse environments, with effective cloud integration, managing large infrastructures and ensuring stable performance.
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
It supports approximately two to three hundred thousand endpoints, demonstrating significant scalability capabilities.
Administrator at a tech vendor with 10,001+ employees
BigFix requires some minimum configuration requirements.
RPA Developer at Hexaware Technologies Limited
We leverage both to achieve the best option possible for scaling.
Software Engineer and Tester at Safaricom
Chef's scalability is evident as the public sector organization I work at serves a population of 5 million, and we have had no problems with scaling.
Technical Architecture Support at a tech vendor with 10,001+ employees
Server size actually depends on the number of clients, and you need to consider this during your setup.
Senior Cloud Engineer at Globant
 

Stability Issues

Sentiment score
7.2
Microsoft Intune demonstrates high reliability in endpoint management with minor sync issues, achieving user satisfaction and consistent performance improvements.
Sentiment score
6.9
BigFix is praised for its stability, efficient large-scale deployments, and autonomous operations with minimal user intervention and near-perfect ratings.
Sentiment score
7.7
Chef offers high stability, smooth deployment, and scalability with strong user satisfaction, competing well with alternatives like Ansible.
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
IT Administrator at Newrest Inflight España, S.A
It is a good tool to work with, offering a strong developer experience and community support.
Software Engineer and Tester at Safaricom
Chef is stable.
Technical Architecture Support at a tech vendor with 10,001+ employees
In my experience, Chef is quite stable most of the time.
Principal Engineer at Wipro Limited
 

Room For Improvement

Microsoft Intune struggles with compatibility, usability, and support issues, impacting policy management and integration with non-Microsoft tools.
BigFix users seek pricing adjustments, enhanced interface, improved documentation, better integration, scalability, and cloud and mobile management solutions.
Chef needs performance, integration, and usability improvements, with enhanced features, support, and compatibility to meet modern DevOps demands.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
Building a management console is quick and simple, taking only one to two hours for setup.
Technical Director at SYSTEX
The problem was related to the hardware configuration and hardware specifications.
RPA Developer at Hexaware Technologies Limited
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
Founder Director at Techsa Services
On support, I think there should be more focus on how we can achieve AI automations in answering questions for beginners and addressing deep concerns without general manual management.
Software Engineer and Tester at Safaricom
If they can remove the agent installation on the nodes and combine both the Chef server and workstation into one server, that will provide a significant benefit in cost for the clients.
Senior Cloud Engineer at a tech services company with 201-500 employees
To improve Chef, making an interface with another language such as Python or Java that is well understood, as capable as Ruby, and even more widely adopted would demystify it a bit.
Technical Architecture Support at a tech vendor with 10,001+ employees
 

Setup Cost

Microsoft Intune is cost-effective within Microsoft 365 bundles but may be costly standalone, requiring careful evaluation for needs.
BigFix offers flexible pricing with competitive but potentially costly plans, beneficial licensing, and discount options for larger deployments.
Chef offers flexible pricing and licensing, but node-based costs challenge scalability, prompting interest in more flexible pricing options.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
Founder Director at Techsa Services
I rate the price for BigFix as medium, neither low nor high.
Administrator at a tech vendor with 10,001+ employees
The licensing cost is zero for Chef if you are using the free version.
Senior Cloud Engineer at a tech services company with 201-500 employees
Licensing looks reasonable compared to the manual work of managing whole data centers with even 10,000 servers.
Software Engineer and Tester at Safaricom
My experience with pricing, setup cost, and licensing is that we sidestepped it by using Cinc because none of the functionality that is exclusive to the paid version was actually in use in the organization.
Technical Architecture Support at a tech vendor with 10,001+ employees
 

Valuable Features

Microsoft Intune offers seamless management, security, and compliance, improving efficiency and reducing manual effort with automation and integration features.
BigFix offers scalable and customizable endpoint management with robust patching, software distribution, and security compliance across multiple platforms.
Chef automates infrastructure with code, offering scalability, ease of use, and integrates seamlessly with CI/CD, enhancing efficiency.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
Patching is the most preferable feature that users choose BigFix for, making it a very important component.
Administrator at a tech vendor with 10,001+ employees
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
Technical Director at SYSTEX
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
RPA Developer at Hexaware Technologies Limited
Security is a key aspect that Chef can automate, monitor new features that are available, and even do patches without you getting involved.
Software Engineer and Tester at Safaricom
When you have infrastructure as code and you already have everything apart from the environment-specific config, which you can specify in variables, then it is not only more repeatable and reliable, it is faster.
Technical Architecture Support at a tech vendor with 10,001+ employees
Using Chef for automating infrastructure and applications in my organization has helped us reduce manual tasks by more than forty percent, thereby saving significant revenue for the client.
Principal Engineer at Wipro Limited
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Configuration Management
1st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
378
Ranking in other categories
Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BigFix
Ranking in Configuration Management
10th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
100
Ranking in other categories
Endpoint Protection Platform (EPP) (25th), Patch Management (8th), Unified Endpoint Management (UEM) (11th)
Chef
Ranking in Configuration Management
12th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
26
Ranking in other categories
Build Automation (14th), Release Automation (5th)
 

Mindshare comparison

As of July 2026, in the Configuration Management category, the mindshare of Microsoft Intune is 4.7%, down from 10.2% compared to the previous year. The mindshare of BigFix is 4.6%, down from 9.1% compared to the previous year. The mindshare of Chef is 3.5%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Mindshare Distribution
ProductMindshare (%)
Microsoft Intune4.7%
BigFix4.6%
Chef3.5%
Other87.2%
Configuration Management
 

Featured Reviews

OluwashileAdeniyi - PeerSpot reviewer
Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees
Centralized endpoint security has improved and supports hybrid work and BYOD policies
Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.
InderjeetSingh4 - PeerSpot reviewer
Administrator at a tech vendor with 10,001+ employees
End-to-end automation has simplified patching and software deployment across thousands of servers
There is one feature in BigFix called the automation patch policy that requires enhancement. When an action is initiated through the patch policy, it appears on the console but arrives in chunks. When targeting hundreds of servers from the patch policy, the actions come in chunks such as ten out of six, ten out of nine, or ten out of fifteen. This fragmented approach creates a significant challenge for the patching team to monitor the action status. I would recommend that the development team provide a single action or one to two actions instead of multiple actions requiring individual monitoring. A broad status update could be provided to the client indicating the overall progress of the patch policy implementation rather than requiring monitoring of every individual action. This would reduce the bandwidth required by the team to track multiple actions on the console.
G Srivastava - PeerSpot reviewer
Senior Cloud Engineer at a tech services company with 201-500 employees
Agent setup and complexity have limited automation benefits but have reduced manual patching work
There are other automation tools, configuration management tools in the market, which offer many good functionalities compared to Chef. For Chef, we need to install those agents, the Chef client, on all those nodes. That is another heinous task to perform on those nodes. Compared with other tools, they do not require any agent; they simply push configurations to all the clients. Chef needs to improve on this agent installation on all those nodes. I would say that the agent configuration is required, and we need to manage the workstation, the Chef server, and then the Chef client. These two or three things are very difficult. It is a time-taking task compared with other configuration management tools. They need to compete with other tools, such as Ansible or Terraform. They should work on their agent part. If they can remove the agent installation on the nodes and combine both the Chef server and workstation into one server, that will provide a significant benefit in cost for the clients. They should aim for an agentless architecture rather than an agent-based architecture, which will help other customers. That is a very difficult thing because I have stopped using Chef. If you have very good developers who are skilled in Ruby language and can write codes in the Chef recipe, then those developers should start using Chef.
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
10%
Computer Software Company
8%
Government
7%
Financial Services Firm
13%
Manufacturing Company
10%
Government
7%
Construction Company
6%
Comms Service Provider
11%
Construction Company
8%
Computer Software Company
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business193
Midsize Enterprise61
Large Enterprise186
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise12
Large Enterprise68
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise9
Large Enterprise20
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for BigFix?
The pricing is pretty good and now follows a subscription model similar to other major software solutions, making it ...
What needs improvement with BigFix?
I have concerns about BigFix's pricing, which I find to be slightly on the higher side. While it may not be the most ...
What is your primary use case for BigFix?
I have been working at Tech Data for the last 12 plus years.
What is your experience regarding pricing and costs for Chef?
The licensing cost is zero for Chef if you are using the free version. They have developed other versions, such as Sa...
What needs improvement with Chef?
There are other automation tools, configuration management tools in the market, which offer many good functionalities...
What is your primary use case for Chef?
We used Chef, the automation tool, as an Infrastructure as Code tool for configuration deployment, such as deploying ...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Tivoli Endpoint Manager
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
Facebook, Standard Bank, GE Capital, Nordstrom, Optum, Barclays, IGN, General Motors, Scholastic, Riot Games, NCR, Gap
Find out what your peers are saying about BigFix vs. Chef and other solutions. Updated: June 2026.
903,996 professionals have used our research since 2012.