2018-09-19T10:45:00Z

What do you like most about BigFix?

Julia Miller - PeerSpot reviewer
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Helped 765,234 peers since 2012
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60 Answers

Ravi Khanchandani - PeerSpot reviewer
Reseller
Top 5Leaderboard
2023-07-04T12:27:15Z
Jul 4, 2023

BigFix addresses the following key areas for Endpoint Management - Patch Compliance, Security Configuration Compliance (System Hardening), Vulnerability Analysis & Vulnerability Remediation. This makes the platform a single pane of glass to understand an endpoints posture making it easy to manage.

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ChristianDominguez - PeerSpot reviewer
Real User
Top 10
2023-07-04T07:07:27Z
Jul 4, 2023

I’ve found patching to be the most valuable feature of the solution.

JS
MSP
Top 5
2023-06-23T09:48:55Z
Jun 23, 2023

The technical support for BigFix is really amazing.

GS
Real User
Top 20
2023-03-27T05:30:26Z
Mar 27, 2023

We've had no issues with stability.

DocBurnham - PeerSpot reviewer
MSP
Top 5
2023-03-09T20:45:59Z
Mar 9, 2023

It's good for reporting hardware and software.

SG
Real User
Top 5
2023-03-09T13:35:00Z
Mar 9, 2023

The most valuable aspect of BigFix is its ability to patch desktops. While we have complete control over servers and can easily push patches to them, desktops pose a greater risk for leaks and vulnerabilities if patches are not installed in a timely manner. By using BigFix, we have significantly improved our ability to patch desktops, whether they are laptops, desktops, or other mobile devices used by end-users.

Learn what your peers think about BigFix. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
SG
Real User
Top 5
2023-03-09T12:33:21Z
Mar 9, 2023

Desktop patching is the most valuable feature, because with servers, we have complete control over them, and we can simply push patches to the servers.

SanthoshKumar8 - PeerSpot reviewer
Real User
Top 10
2023-01-17T10:22:46Z
Jan 17, 2023

The best feature of BigFix is its multi-platform support.

IS
Vendor
Top 20
2022-11-16T10:18:44Z
Nov 16, 2022

The most valuable features are patch management, software installation, and asset management.

JS
Consultant
Top 20
2022-09-20T09:27:01Z
Sep 20, 2022

BigFix can manage lost devices, so you can wipe them remotely to ensure the IP doesn't get out in public. Unified endpoint security is a new perspective. I know that HCL is also collaborating with IBM, but I'm not sure if there is any cooperation between them and MaaS360 or other endpoint components.

SA
Real User
2022-09-20T09:26:53Z
Sep 20, 2022

BigFix has always been easier to use when managing servers, especially when you deal with so many servers. We have 7,000. That's a lot of services to manage, and it's convenient to patch them all at once.

Ali Dahbi - PeerSpot reviewer
Real User
Top 10
2022-07-26T12:42:03Z
Jul 26, 2022

The most valuable and essential features of BigFix are all of them, they are needed when serving the purpose of the desktop operation framework. We cannot run operations without patching or without having an appropriate mechanism for deploying software, et cetera. The features all serve their purpose for our use case.

BS
Real User
2022-07-21T13:22:56Z
Jul 21, 2022

It's very straightforward.

Rafael Mello - PeerSpot reviewer
Real User
Top 10
2022-07-11T17:02:00Z
Jul 11, 2022

The patch management and the BigFix Inventory have been the most valuable features.

Anuj Verma - PeerSpot reviewer
Real User
2022-05-13T14:10:10Z
May 13, 2022

Almost every feature is wonderful in BigFix. It is very stable, and we can rely on it. It is an awesome tool.

PA
Real User
Top 20
2022-05-06T09:26:24Z
May 6, 2022

The most valuable feature of BigFix is the software deployment.

JimSkidmore - PeerSpot reviewer
Reseller
Top 5
2022-03-30T15:38:51Z
Mar 30, 2022

It is for multiple use cases. A lot of people are looking at it just for security, and that's really endpoint security. The endpoint management part of it in terms of being able to constantly do patching for Windows, Unix, macOS, Cloud, Raspberry, VMware, and all Linux flavors is important, and they are very good at that. They have support for virtually every OS on the market.

MI
Real User
Top 20
2022-03-29T10:40:13Z
Mar 29, 2022

All the vendor patches are synchronized automatically.

MY
Real User
2021-12-01T14:00:00Z
Dec 1, 2021

BigFix is easy to use.

Pankaj Das - PeerSpot reviewer
Real User
2021-06-15T11:27:33Z
Jun 15, 2021

We found the implementation partner to be very supportive in terms of explaining and training the in-house resources and deploying the solution.

VivekSaini - PeerSpot reviewer
Real User
Top 5Leaderboard
2021-12-14T12:29:00Z
Dec 14, 2021

The most valuable feature of BigFix is the reporting tool and patching Windows.

AG
Real User
2021-11-18T22:41:20Z
Nov 18, 2021

The most valuable point is when you deploy an application, you have to make sure that the application has been deployed to all computers and that is working perfectly. This solution works well at deployments.

NS
Real User
2021-06-08T15:19:58Z
Jun 8, 2021

It is pretty secure, and it gives extensive vulnerability features as compared to other applications. It supports multiple languages, and the security checks are pretty high as compared to other tools in the market.

NE
Real User
2021-04-12T22:26:51Z
Apr 12, 2021

BigFix is a great product. The flexibility of putting together your own relevance and retrieving custom data from any one of your agents is a valuable feature. It is one of my favorite features because if a boss asks me, "How many of these devices do we have?", I can put together a report in two seconds.

MF
Real User
2021-01-23T08:19:14Z
Jan 23, 2021

I like the inventory and life cycle management feature.

TR
Reseller
2021-01-12T15:56:36Z
Jan 12, 2021

It's easy to use, not complicated.

AY
Real User
2020-12-19T18:59:33Z
Dec 19, 2020

BigFix technical support is good.

RH
Real User
2020-12-14T11:11:00Z
Dec 14, 2020

This has very much improved our organization by saving time to deploy thousands of endpoints to our customers.

PA
Real User
Top 20
2020-12-10T17:13:38Z
Dec 10, 2020

What I like most is that it is a powerful solution.

FD
Real User
2020-10-26T21:45:27Z
Oct 26, 2020

The solution is unbelievably scalable.

IF
Real User
2019-05-30T08:08:00Z
May 30, 2019

The most valuable feature is patch management, a must have, even for Linux and iOS.

JT
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

It's enabled us to have a highly successful endpoint patching program for the past decade. It's been enormously successful there. It's also become a core part of many of our business processes, from compliance monitoring of endpoints, encryption management, key escrow, and local administrator password escrow. It's built into our inventory. It's very much everywhere.

SM
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

Being able to intelligently create reports, gather data, export CSVs and give that to the leadership of some of the client groups that my team supports has helped my organization.

MP
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

The most valuable feature for us is the ability to manage TWS, the relevance is really what sets it apart. Also, using it as a software deployment tool is the key for us.

NU
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

The use of fast query has been extremely valuable providing insight in real time of the endpoints.

JM
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

Having higher visibility on patching level, on patching successful, and non-successful has been a way that BigFix has improved my organization. Also, the ability to customize the content to do what we need it to do is very powerful and very flexible for us. Finally, in the area of custom interfaces like REST API really gives us the ability to provide for our external customers.

DM
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

We are able to use BigFix through API connections to automate and reduce resources and time. The product's been great for us. It's increased the security posture ten-fold and it's increased our visibility across our endpoints enormously.

JS
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

Prior to BigFix we used Altiris, which was distributed. We had to manage multiple servers, and duplicate the tasks that we did on each server. BigFix tremendously reduced the amount of work that we had to do on each server in a centralized manner. We could minimize the work that we had to do, and we had a lot more control over the tasks and what machines they ran on.

SS
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

It has improved reliability upon delivery of software and has also helped reduce software expenses. The extensibility of BigFix helps to create custom solutions where we may have considered purchasing something instead.

AL
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

It enables us to patch our systems quickly and within expectations and to increase our volume as needed. It has also helped us compress our patch sites. We used to do it monthly but now we do it weekly.

BG
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

BigFix has drastically reduced the maintenance window period to patch and reboot servers.

L
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

BigFix is incredibly fast and accurate in patching, reporting, and remediation.

BO
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

Servers are patched more consistently than they have been previously.

BC
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

We rely on BigFix as part of our consulting engagements. It's more efficient from a visibility and discovery standpoint on the initial phase, the consulting engagement. It also increases our efficiencies on the remediation phase of our engagements.

SL
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

The most valuable feature is the patching.

JH
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

It has improved my organization because we can automate a lot of tasks. We went from manually patching machines or doing our best and having very little visibility into it to us being able to set it and forget it and getting really good results on first-pass patching.

MM
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

Between the user groups, the community, the AVP support, the direct access via technical route and the PMR support, half the time I don't even need to do a formal PMR because the solutions from the community resolve whatever issues we're having. It's the best community and support based system I've ever used.

TG
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

DOWNLOADING-PATCHES; It has also helped to reduce network traffic when it comes to downloading patches. By only having to download the patch once to the central location and then utilizing the relay structure to then download the patch to a specific site and then everything gathering at local, it greatly reduces the bandwidth of multiple endpoints.

FM
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

BigFix helped us to identify the compliance of devices and has also improved the way that we manage our software inventory for reporting to vendors.

CH
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

We are able to go from patching thousands of machines by twenty to thirty people to one person.

MF
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

The older version of the tools that I use also included the connectivity aspect, and the fact that the tool now has it separate from the collection of usage data makes the deployment of these tools much easier.

AK
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

From a security standpoint, it allows us to make sure that we're not leaving ourselves vulnerable to exploits and things like that. That's the biggest advantage that we see to the product from a security standpoint.

JL
Vendor
2019-02-18T10:06:00Z
Feb 18, 2019

It allows for visibility into the OT, the industrial environments, that didn't exist before which is a big piece and has benefited my organization. Second, the speed at which people can patch is night and day versus SCCM scan or another similar solution.

BG
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

Before we had BigFix, we had problems with some malware. BigFix allows us to immediately patch all instances of endpoints that were vulnerable to antivirus and initiate scans. That's key.

RS
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

It allows us to quickly deploy capabilities that we need, whether it be security or non-security. We use it to keep systems up to date, deploy new drivers, find the information we need in the case of security incidents. The capability allows us to gather a lot of information very quickly and it also allows us to have a centralized reporting feature and a centralized deployment capability which is nice.

MP
Real User
2019-02-18T10:06:00Z
Feb 18, 2019

One of the biggest benefits BigFix has had for our organization is the ease and efficiency to perform many different tasks, across pillars and platforms, all from one pane of glass.

OU
Consultant
2019-02-11T08:11:00Z
Feb 11, 2019

I would advise someone considering this product to go for it. It's easy to use, cheaper than the value, and there is tons and tons of support from the BigFix community. With almost every challenge we have someone who has encountered it, and you will have a solution right away.

it_user920145 - PeerSpot reviewer
Real User
2019-02-07T12:28:00Z
Feb 7, 2019

My company provides support services to a lot of customers and companies. We have reduced a huge amount of man-effort. Along with the man-effort, we have reduced the timeline to fix the compliance and security gaps. We have an unbroken record. The documentation clearly says that we have done the patching of newly released patches, including Microsoft and third-party patches, in up to 80% of the computers, within 72 hours of the release of the production. That was a very massive benefit that we have seen. When I talk about the 80% endpoints, it is 100 or 200. I am talking about 25,000 endpoints.

NK
MSP
2018-11-06T13:09:00Z
Nov 6, 2018

The product is less costly when compared to other solutions, and this is a good solid solution for what we have paid.

YB
Real User
2018-09-19T10:45:00Z
Sep 19, 2018

It has plugins development options, which are great.

HCL BigFix is a powerful patch management tool that enables organizations to simply control their patch management operations. It is designed so that IT security and operations teams can collaborate in the most effective way possible. Users that employ BigFix can find and fix issues with their endpoints faster than those that employ its competitors. It comes with thousands of security checks that can be deployed quickly and easily. These enable users to safeguard themselves from a wide...
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