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BeyondTrust Endpoint Privilege Management vs BeyondTrust Remote Support comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Endpoint Privil...
Ranking in Privileged Access Management (PAM)
7th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
31
Ranking in other categories
Anti-Malware Tools (14th)
BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
23rd
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Remote Access (18th)
 

Mindshare comparison

As of August 2025, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Endpoint Privilege Management is 3.8%, down from 4.8% compared to the previous year. The mindshare of BeyondTrust Remote Support is 1.1%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM)
 

Featured Reviews

Md Abdul Hakim - PeerSpot reviewer
Offers solid performance and user adaptability but needs better pricing options and local support
BeyondTrust is a strong, compliance-driven solution with excellent market recognition (Gartner, Peers, etc.), making it appealing for Bangladeshi enterprises. However, some key improvements could accelerate adoption: Areas for Improvement: Pricing & Local Affordability While the product’s capabilities justify its value, cost remains a barrier for many Bangladeshi organizations. Competitive pricing or regional discounts would make it more accessible. Local Support & Partnerships Currently, lack of local partners or trainers creates delays in support, implementation, and pricing negotiations. Establishing a Bangladesh-based support team or authorized resellers would improve responsiveness and trust. Enhanced Onboarding & Training Offering localized training programs (in Bengali/English) and documentation would help IT teams deploy and manage the solution more efficiently. Recommendations for Next Release: Introduce tiered pricing for emerging markets like Bangladesh. Develop a partner network in Bangladesh for faster service and sales. Add simplified dashboards for easier monitoring by non-technical staff. Final Note: BeyondTrust is already a top-tier PAM solution, but addressing these gaps would solidify its leadership in Bangladesh’s growing cybersecurity market.
Hahn Rolf - PeerSpot reviewer
Solution elevates team collaboration and manages remote support efficiently
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Overall, I would rate this solution a nine out of ten."
"The notable aspect is its ability to capture the application's behavior comprehensively and this thorough analysis is crucial for effective policy management."
"Administrators need a tool that provides visibility and clarity about endpoint management within the organization. This addresses the issue of managing privileged users, which is crucial for any administrator or higher management team to control."
"What I liked about this solution is that it can also integrate for tracking malicious use or sending analytics to a host that can process them. I don't know if CyberArk, Centrify, or Thycotic can do that. The analytics was something the client really wanted, and they already had BeyondTrust. It is very scalable. The agent on the workstation is very thin, and the processing power required on a server is nothing out of the ordinary. It is also very stable and easy to deploy."
"The product is secure."
"Reduces major vulnerabilities by removing local administrator privileges."
"Technical support is good."
"It's relatively straightforward to set up, especially if you are deploying to the cloud."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
 

Cons

"Improvements could focus on adding more AI features to automate processes that are currently manual or challenging for end users."
"Improvements could focus on adding more AI features to automate processes that are currently manual or challenging for end users."
"We use a program to automate all of this, but it's not a default feature of BeyondTrust Endpoint Privilege Management."
"Reports to the end user."
"The initial setup was very difficult. Even if you are an expert in EPM, it is still very difficult."
"There is room for improvement in having the solution align more with standards. We're always shoehorning the product into the standards. It's not that it doesn't work for standards, it does. But Quick Start Policies are pretty close to what we need. The vendor needs to keep looking at GDPR, 27001, and 27701. That's why our clients buy the product."
"It should support XWindows Remote Desktop Access protocol for Linux/Unix."
"They need to come up with better integrative options which should be customer-centric."
"One potential improvement is in the support department. Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"Although the learning curve is steep, the product is well-documented.​"
"Lacks remote support and privileged remote access in the one product."
"Some technical aspects could be improved, particularly in product management."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
 

Pricing and Cost Advice

"It was very expensive."
"What BeyondTrust was providing was user-based licensing which was a great benefit from the client point of view. Recently, I don't know why, the licensing model has been changed, and that is the reason that they have lost a bit of their edge when it comes to the PAM, against our competition. The asset-based licensing, from the user's point of view, is not beneficial. The licensing should be based on the users. The greater the number of users, the greater will be the load and the greater the scalability problems. I presume that is why the licensing model has changed."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten."
"Price-wise, it is very competitive. In our area, government entities and banks don't go for the monthly payment. It is a headache even for us in terms of finance and procurement to go for monthly payments. Quarterly might be more logical and reasonable, but the minimum that we go for is one year, and sometimes, we even try to compile and give one offering for three years."
"The solution's pricing is high."
"I'm sure everyone should have the cluster environment, which means more expensive, anyway, cheaper than the other solutions."
"The product’s licensing is different for Windows, Linux, and Mac. The tool’s licensing is yearly."
"It is relatively more cost-effective compared to the competing product."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"The cost currently according to the client is a bit high for them."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"This product provides value for money."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."
"I would prefer that it was more affordable."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
15%
Manufacturing Company
11%
Government
7%
Computer Software Company
17%
Manufacturing Company
10%
Government
10%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Looking for recommendations and a pros/cons template for software to detect insider threats
This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...
What do you like most about BeyondTrust Endpoint Privilege Management?
The solution's least privilege enforcement has helped us ensure access is given to only the required people.
What is your experience regarding pricing and costs for BeyondTrust Endpoint Privilege Management?
BeyondTrust's pricing is premium but negotiable for Bangladesh. Expect 20-30% extra costs from currency/import factors. Start with modular licensing (EPM first), demand emerging market discounts, a...
What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved,...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten ...
 

Also Known As

BeyondTrust PowerBroker, BeyondTrust Endpoint Privilege Management for Windows, BeyondTrust Endpoint Privilege Management for Mac, BeyondTrust Endpoint Privilege Management for Linux, BeyondTrust Endpoint Privilege Management for Unix, Avecto Defendpoint
Bomgar Remote Support
 

Overview

 

Sample Customers

Aera Energy LLC, Care New England, James Madison University
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Find out what your peers are saying about BeyondTrust Endpoint Privilege Management vs. BeyondTrust Remote Support and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.