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BeyondTrust Endpoint Privilege Management vs BeyondTrust Remote Support comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Endpoint Privil...
Ranking in Privileged Access Management (PAM)
7th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
32
Ranking in other categories
Anti-Malware Tools (12th)
BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
20th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Remote Access (11th)
 

Mindshare comparison

As of October 2025, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Endpoint Privilege Management is 3.8%, down from 4.3% compared to the previous year. The mindshare of BeyondTrust Remote Support is 1.2%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Market Share Distribution
ProductMarket Share (%)
BeyondTrust Endpoint Privilege Management3.8%
BeyondTrust Remote Support1.2%
Other95.0%
Privileged Access Management (PAM)
 

Featured Reviews

Md Abdul Hakim - PeerSpot reviewer
Offers solid performance and user adaptability but needs better pricing options and local support
BeyondTrust is a strong, compliance-driven solution with excellent market recognition (Gartner, Peers, etc.), making it appealing for Bangladeshi enterprises. However, some key improvements could accelerate adoption: Areas for Improvement: Pricing & Local Affordability While the product’s capabilities justify its value, cost remains a barrier for many Bangladeshi organizations. Competitive pricing or regional discounts would make it more accessible. Local Support & Partnerships Currently, lack of local partners or trainers creates delays in support, implementation, and pricing negotiations. Establishing a Bangladesh-based support team or authorized resellers would improve responsiveness and trust. Enhanced Onboarding & Training Offering localized training programs (in Bengali/English) and documentation would help IT teams deploy and manage the solution more efficiently. Recommendations for Next Release: Introduce tiered pricing for emerging markets like Bangladesh. Develop a partner network in Bangladesh for faster service and sales. Add simplified dashboards for easier monitoring by non-technical staff. Final Note: BeyondTrust is already a top-tier PAM solution, but addressing these gaps would solidify its leadership in Bangladesh’s growing cybersecurity market.
Hahn Rolf - PeerSpot reviewer
Solution elevates team collaboration and manages remote support efficiently
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would say session management on the go is the most valuable feature. When the session is going on, you can stop the session without terminating it for justification. You can cancel it. The recording takes very little space. Those are some things which the customers are worried about when they talk about session recording."
"The privileged access and the application control are helpful in making sure we have good, robust challenge responses. Blacklisting with trusted application protection is also beneficial for us."
"BeyondTrust Endpoint Privilege Management positively impacts the organization by providing more security and benefits, such as ensuring that if modifications are made, we can see where mistakes occurred in the recording video."
"Overall, I would rate this solution a nine out of ten."
"It's relatively straightforward to set up, especially if you are deploying to the cloud."
"BeyondTrust has very good integrations with quite a lot of security vendors such as SailPoint, IBM, FortiGuard, Splunk, etc."
"The user experience is good, and there are many preconfigured platforms."
"Logs that get collected on the Privilege Management console from the agents are very good. They help us to identify the aspects from which we have to whitelist an application."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
 

Cons

"There is a need for better MQ integration with DevOps and improvements in architecture."
"Their technical support could be more responsive and helpful."
"Technical support for BeyondTrust Endpoint Privilege Management should be an enterprise edition; whoever is working in the bank sector for security purposes needs to be 100% secure on the servers."
"There is a need for better MQ integration with DevOps and improvements in architecture."
"The initial setup was very difficult. Even if you are an expert in EPM, it is still very difficult."
"It keeps on breaking every now and then. It is not yet mature. Every time something new comes up or we run into some new issues, the culprit is BeyondTrust because the agents and the adapter are not mature. The new development process goes on, and they're not able to handle things. It should be mature. It shouldn't break every now and then."
"The weaknesses are related to the effort required to migrate from existing technologies or having no Privilege Access Management (PAM) at all to adopting technologies like BeyondTrust. It involves changes in processes and can take a significant amount of time, typically six to twelve months."
"It should support XWindows Remote Desktop Access protocol for Linux/Unix."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"Although the learning curve is steep, the product is well-documented.​"
"I would also like to see better support of Apple devices while using a Windows remote support console."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"Lacks remote support and privileged remote access in the one product."
"One potential improvement is in the support department. Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues."
"Technical support for this region can be improved."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
 

Pricing and Cost Advice

"Price-wise, it is very competitive. In our area, government entities and banks don't go for the monthly payment. It is a headache even for us in terms of finance and procurement to go for monthly payments. Quarterly might be more logical and reasonable, but the minimum that we go for is one year, and sometimes, we even try to compile and give one offering for three years."
"PowerBroker for a Mac client is three times the price of the Windows version."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten."
"It was very expensive."
"The solution's pricing is high."
"The product’s licensing is different for Windows, Linux, and Mac. The tool’s licensing is yearly."
"This solution is expensive compared to its competitors."
"I'm sure everyone should have the cluster environment, which means more expensive, anyway, cheaper than the other solutions."
"We believe for the money, it is worth what you pay."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"BeyondTrust Remote Support is a very expensive product."
"The cost currently according to the client is a bit high for them."
"I would prefer that it was more affordable."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
15%
Manufacturing Company
9%
Government
7%
Computer Software Company
16%
Manufacturing Company
11%
Government
10%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise3
Large Enterprise15
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise9
Large Enterprise18
 

Questions from the Community

Looking for recommendations and a pros/cons template for software to detect insider threats
This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...
What do you like most about BeyondTrust Endpoint Privilege Management?
The solution's least privilege enforcement has helped us ensure access is given to only the required people.
What is your experience regarding pricing and costs for BeyondTrust Endpoint Privilege Management?
BeyondTrust's pricing is premium but negotiable for Bangladesh. Expect 20-30% extra costs from currency/import factors. Start with modular licensing (EPM first), demand emerging market discounts, a...
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved,...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten ...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
The cost depends on the number of licenses a customer buys. For a smaller customer, the cloud solution costs around $2300 per user per year. If you have an on-premises solution, you'll also need to...
 

Also Known As

BeyondTrust PowerBroker, BeyondTrust Endpoint Privilege Management for Windows, BeyondTrust Endpoint Privilege Management for Mac, BeyondTrust Endpoint Privilege Management for Linux, BeyondTrust Endpoint Privilege Management for Unix, Avecto Defendpoint
Bomgar Remote Support
 

Overview

 

Sample Customers

Aera Energy LLC, Care New England, James Madison University
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Find out what your peers are saying about BeyondTrust Endpoint Privilege Management vs. BeyondTrust Remote Support and other solutions. Updated: September 2025.
869,202 professionals have used our research since 2012.