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BeyondTrust Endpoint Privilege Management vs BeyondTrust Remote Support comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Endpoint Privil...
Ranking in Privileged Access Management (PAM)
9th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
30
Ranking in other categories
Anti-Malware Tools (10th)
BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
24th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Remote Access (14th)
 

Mindshare comparison

As of May 2025, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Endpoint Privilege Management is 3.8%, down from 5.3% compared to the previous year. The mindshare of BeyondTrust Remote Support is 1.2%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM)
 

Featured Reviews

Prashant Uppuluri - PeerSpot reviewer
Provides critical application control and ensures security with a flexible setup process
Regarding the feedback scenario, it's a tough question as I have thoroughly gone through the entire partner portal and library of BeyondTrust, as well as BeyondTrust University. I have also interacted with support whenever a ticket is raised, ranging from P1 to P3 or P2. Most end users and partners seem happy and content with BeyondTrust. The deployment of the solution is generally easy, flexible, and scalable. However, it can be challenging in certain environments, especially regarding management. Improvements could focus on adding more AI features to automate processes that are currently manual or challenging for end users. In some cases of competition, I have noted specific use cases where the recording of sessions was an endpoint for BeyondTrust, providing an edge for higher management. The ability to view recorded live sessions of specific users is a crucial benefit.
Hahn Rolf - PeerSpot reviewer
Solution elevates team collaboration and manages remote support efficiently
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has some features that other products don't have yet, differentiation that sets it apart in the marketplace... Those features are a centralized dashboard and the ability to issue and revoke entitlements within minutes. That makes a difference."
"The user experience is good, and there are many preconfigured platforms."
"It scales easily and the product is stable."
"The solution's least privilege enforcement has helped us ensure access is given to only the required people."
"It is straightforward. It is a good technology, and it is made to do one single thing."
"The solution's technical support is good."
"AI adds value by automating the onboarding of assets and using smart rules to assign privileges."
"I find the comprehensive Privilege Access Management features valuable, including automation, and the ability to integrate with applications and the Windows operating system."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"This is a very secure product."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"I personally like the ability to share files with other machines."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems."
 

Cons

"The deployment process should be clarified or made simpler. It would be helpful if the solution had in-app tutorials for users to look at as they progress through the system. Sometimes we get lost and need to go back to check what exactly the function was. There should be small hints around major key functions. It would go a long way in speeding up the deployment process."
"The weaknesses are related to the effort required to migrate from existing technologies or having no Privilege Access Management (PAM) at all to adopting technologies like BeyondTrust. It involves changes in processes and can take a significant amount of time, typically six to twelve months."
"We use a program to automate all of this, but it's not a default feature of BeyondTrust Endpoint Privilege Management."
"The program updates are very rare and the frequency is too far apart to take care of bug fixes and adding the latest features."
"It keeps on breaking every now and then. It is not yet mature. Every time something new comes up or we run into some new issues, the culprit is BeyondTrust because the agents and the adapter are not mature. The new development process goes on, and they're not able to handle things. It should be mature. It shouldn't break every now and then."
"They need to come up with better integrative options which should be customer-centric."
"How the accounts are presented in the solution's UI can be improved."
"Improvements could focus on adding more AI features to automate processes that are currently manual or challenging for end users."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"Technical support for this region can be improved."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"In the next release, I would like remote access to Chrome included."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"One potential improvement is in the support department."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
 

Pricing and Cost Advice

"PowerBroker for a Mac client is three times the price of the Windows version."
"This solution is expensive compared to its competitors."
"What BeyondTrust was providing was user-based licensing which was a great benefit from the client point of view. Recently, I don't know why, the licensing model has been changed, and that is the reason that they have lost a bit of their edge when it comes to the PAM, against our competition. The asset-based licensing, from the user's point of view, is not beneficial. The licensing should be based on the users. The greater the number of users, the greater will be the load and the greater the scalability problems. I presume that is why the licensing model has changed."
"The solution's pricing is high."
"Price-wise, it is very competitive. In our area, government entities and banks don't go for the monthly payment. It is a headache even for us in terms of finance and procurement to go for monthly payments. Quarterly might be more logical and reasonable, but the minimum that we go for is one year, and sometimes, we even try to compile and give one offering for three years."
"It is relatively more cost-effective compared to the competing product."
"The product’s licensing is different for Windows, Linux, and Mac. The tool’s licensing is yearly."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten."
"It is not the most cost effective solution on the market."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"Bomgar has a very fair pricing structure."
"The solution is subscription-based and depends on the number of admin users."
"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"We believe for the money, it is worth what you pay."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
14%
Manufacturing Company
10%
Government
8%
Computer Software Company
17%
Financial Services Firm
13%
Manufacturing Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Looking for recommendations and a pros/cons template for software to detect insider threats
This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...
What do you like most about BeyondTrust Endpoint Privilege Management?
The solution's least privilege enforcement has helped us ensure access is given to only the required people.
What is your experience regarding pricing and costs for BeyondTrust Endpoint Privilege Management?
Setup costs vary depending on the scenario. Sometimes we win orders, and other times we lose due to partner preferences or deal scenarios. Customers may negotiate on price, understanding that quali...
What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved,...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten ...
 

Also Known As

BeyondTrust PowerBroker, BeyondTrust Endpoint Privilege Management for Windows, BeyondTrust Endpoint Privilege Management for Mac, BeyondTrust Endpoint Privilege Management for Linux, BeyondTrust Endpoint Privilege Management for Unix, Avecto Defendpoint
Bomgar Remote Support
 

Overview

 

Sample Customers

Aera Energy LLC, Care New England, James Madison University
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Find out what your peers are saying about BeyondTrust Endpoint Privilege Management vs. BeyondTrust Remote Support and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.