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BeyondTrust Endpoint Privilege Management vs BeyondTrust Remote Support comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Endpoint Privil...
Ranking in Privileged Access Management (PAM)
9th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
32
Ranking in other categories
Anti-Malware Tools (13th)
BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
23rd
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Remote Access (12th)
 

Mindshare comparison

As of January 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Endpoint Privilege Management is 2.8%, down from 4.1% compared to the previous year. The mindshare of BeyondTrust Remote Support is 1.0%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Market Share Distribution
ProductMarket Share (%)
BeyondTrust Endpoint Privilege Management2.8%
BeyondTrust Remote Support1.0%
Other96.2%
Privileged Access Management (PAM)
 

Featured Reviews

Md Abdul Hakim - PeerSpot reviewer
System Engineer at Corporate Projukti Limited
Offers solid performance and user adaptability but needs better pricing options and local support
BeyondTrust is a strong, compliance-driven solution with excellent market recognition (Gartner, Peers, etc.), making it appealing for Bangladeshi enterprises. However, some key improvements could accelerate adoption: Areas for Improvement: Pricing & Local Affordability While the product’s capabilities justify its value, cost remains a barrier for many Bangladeshi organizations. Competitive pricing or regional discounts would make it more accessible. Local Support & Partnerships Currently, lack of local partners or trainers creates delays in support, implementation, and pricing negotiations. Establishing a Bangladesh-based support team or authorized resellers would improve responsiveness and trust. Enhanced Onboarding & Training Offering localized training programs (in Bengali/English) and documentation would help IT teams deploy and manage the solution more efficiently. Recommendations for Next Release: Introduce tiered pricing for emerging markets like Bangladesh. Develop a partner network in Bangladesh for faster service and sales. Add simplified dashboards for easier monitoring by non-technical staff. Final Note: BeyondTrust is already a top-tier PAM solution, but addressing these gaps would solidify its leadership in Bangladesh’s growing cybersecurity market.
Hahn Rolf - PeerSpot reviewer
CEO at MICRODYN AG
Solution elevates team collaboration and manages remote support efficiently
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The features related to application elevate is amazing. It helped the company to remove almost all admin local users."
"It is straightforward. It is a good technology, and it is made to do one single thing."
"The solution's least privilege enforcement has helped us ensure access is given to only the required people."
"BeyondTrust Endpoint Privilege Management is adaptable across Windows, macOS, UNIX, and Linux."
"The most valuable feature is the asset discovery, which makes it very easy to locate and identify assets and pull them into the manager."
"The privileged access management into sensitive systems is very valuable. That includes control from the endpoint all the way through to the managing of passwords and credentials that are used by the person to access the sensitive information. It's very useful, because nobody ever really maintains passwords for those endpoint systems. It's maintained in the Dropbox password file."
"I would say session management on the go is the most valuable feature. When the session is going on, you can stop the session without terminating it for justification. You can cancel it. The recording takes very little space. Those are some things which the customers are worried about when they talk about session recording."
"What I liked about this solution is that it can also integrate for tracking malicious use or sending analytics to a host that can process them. I don't know if CyberArk, Centrify, or Thycotic can do that. The analytics was something the client really wanted, and they already had BeyondTrust. It is very scalable. The agent on the workstation is very thin, and the processing power required on a server is nothing out of the ordinary. It is also very stable and easy to deploy."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"Offers a secure method of access without having to install agents everywhere."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"One of the great features is that service desk members can work together in a remote session."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
 

Cons

"Improvements could focus on adding more AI features to automate processes that are currently manual or challenging for end users."
"The help system should be improved to provide a quick help guide with each tab within the solution, which explains what each particular function does."
"A valuable enhancement could be the capability to deploy agents directly through the console."
"The program updates are very rare and the frequency is too far apart to take care of bug fixes and adding the latest features."
"Improvements could focus on adding more AI features to automate processes that are currently manual or challenging for end users."
"Technical support for BeyondTrust Endpoint Privilege Management should be an enterprise edition; whoever is working in the bank sector for security purposes needs to be 100% secure on the servers."
"What's bothering me, which is true of all of them, is that sometimes, the error codes that come up don't necessarily get reflected in the searches within their support sites or they're out of date. I would rather search by an error code than type in the text and search for it by text because the error code means that it is programmatic, and it is known. It might not be desired, but it at least is not unexpected. If you don't have an error code, you just get an anomalous error, and if it is lengthy, it can be difficult to search and find the specific instance you're looking for. This is something I would like all of them to improve. BeyondTrust, CyberArk, Centrify, and Thycotic could do some improvements in staying up to date and actually allowing you to search based on the product version. They are assuming that everybody is on their way to release. They put out a new release, but it is not reflected on the support site, which makes no sense to me, especially when they revamp all the error codes. They all have been guilty of this in some way."
"There is a need for better MQ integration with DevOps and improvements in architecture."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"​The possibility to integrate a chatbot would take this product to the next level​."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
 

Pricing and Cost Advice

"PowerBroker for a Mac client is three times the price of the Windows version."
"It is relatively more cost-effective compared to the competing product."
"It was very expensive."
"This solution is expensive compared to its competitors."
"Price-wise, it is very competitive. In our area, government entities and banks don't go for the monthly payment. It is a headache even for us in terms of finance and procurement to go for monthly payments. Quarterly might be more logical and reasonable, but the minimum that we go for is one year, and sometimes, we even try to compile and give one offering for three years."
"The product’s licensing is different for Windows, Linux, and Mac. The tool’s licensing is yearly."
"The solution's pricing is high."
"What BeyondTrust was providing was user-based licensing which was a great benefit from the client point of view. Recently, I don't know why, the licensing model has been changed, and that is the reason that they have lost a bit of their edge when it comes to the PAM, against our competition. The asset-based licensing, from the user's point of view, is not beneficial. The licensing should be based on the users. The greater the number of users, the greater will be the load and the greater the scalability problems. I presume that is why the licensing model has changed."
"The cost currently according to the client is a bit high for them."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"Bomgar has a very fair pricing structure."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"We pay every year for the box, and there are no additional costs."
"This product provides value for money."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Manufacturing Company
10%
Computer Software Company
9%
Government
8%
Manufacturing Company
11%
Computer Software Company
10%
Government
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise3
Large Enterprise15
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise9
Large Enterprise18
 

Questions from the Community

Looking for recommendations and a pros/cons template for software to detect insider threats
This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...
What do you like most about BeyondTrust Endpoint Privilege Management?
The solution's least privilege enforcement has helped us ensure access is given to only the required people.
What is your experience regarding pricing and costs for BeyondTrust Endpoint Privilege Management?
BeyondTrust's pricing is premium but negotiable for Bangladesh. Expect 20-30% extra costs from currency/import factors. Start with modular licensing (EPM first), demand emerging market discounts, a...
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved,...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten ...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
The cost depends on the number of licenses a customer buys. For a smaller customer, the cloud solution costs around $2300 per user per year. If you have an on-premises solution, you'll also need to...
 

Also Known As

BeyondTrust PowerBroker, BeyondTrust Endpoint Privilege Management for Windows, BeyondTrust Endpoint Privilege Management for Mac, BeyondTrust Endpoint Privilege Management for Linux, BeyondTrust Endpoint Privilege Management for Unix, Avecto Defendpoint
Bomgar Remote Support
 

Overview

 

Sample Customers

Aera Energy LLC, Care New England, James Madison University
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Find out what your peers are saying about BeyondTrust Endpoint Privilege Management vs. BeyondTrust Remote Support and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.