We performed a comparison between BeyondTrust Endpoint Privilege Management and BeyondTrust Remote Support based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The asset discovery feature is the solution's most valuable aspect. It's very easy to pull assets into the database of the solution manager."
"I'm a BeyondTrust partner and I have multiple deployments, four or five banks right now. The features that give us quite an edge compared to what our competitors are offering - like IBM or Thycotic - are the Session Management, that is quite a big one; also the recording of keystrokes. In addition, there is the password vaulting and state-of-the-art Password Management, which I haven't seen in other products."
"It is straightforward. It is a good technology, and it is made to do one single thing."
"The notable aspect is its ability to capture the application's behavior comprehensively and this thorough analysis is crucial for effective policy management."
"The most valuable feature is the asset discovery, which makes it very easy to locate and identify assets and pull them into the manager."
"The solution's technical support is good."
"I find the solution’s features like section management, password management, and analytics valuable."
"I would say session management on the go is the most valuable feature. When the session is going on, you can stop the session without terminating it for justification. You can cancel it. The recording takes very little space. Those are some things which the customers are worried about when they talk about session recording."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"This is a very secure product."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"We are able to be more effectively connected to computers and servers all over the world."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"The initial setup was very difficult. Even if you are an expert in EPM, it is still very difficult."
"They are doing good for now, but they should start to consider tight integration with Mac solutions. There should be more integration with Mac. There should be Active Directory (AD) Bridging. Thycotic and Centrify have it currently because they merged and joined forces, and it was a feature available in Centrify. So, basically, they joined forces to create a kind of perfect product. If you have a hybrid or mixed environment with Windows and Mac, your Active Directory can only manage or enforce policies on Windows, but what about your Mac devices? How do you control them? So, AD Bridging will act as a bridge to bring all your Mac devices into your Active Directory. This way you have full control over your entire environment."
"It only has limited support for Mac."
"The weaknesses are related to the effort required to migrate from existing technologies or having no Privilege Access Management (PAM) at all to adopting technologies like BeyondTrust. It involves changes in processes and can take a significant amount of time, typically six to twelve months."
"Reports to the end user."
"The program updates are very rare and the frequency is too far apart to take care of bug fixes and adding the latest features."
"Its feature for establishing workflows needs improvement."
"Their technical support could be more responsive and helpful."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"Technical support for this region can be improved."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
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BeyondTrust Endpoint Privilege Management is ranked 5th in Privileged Access Management (PAM) with 27 reviews while BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews. BeyondTrust Endpoint Privilege Management is rated 8.0, while BeyondTrust Remote Support is rated 9.0. The top reviewer of BeyondTrust Endpoint Privilege Management writes "Admin rights can be granted and revoked within minutes and that is what everything comes down to, for us". On the other hand, the top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". BeyondTrust Endpoint Privilege Management is most compared with CyberArk Endpoint Privilege Manager, Cisco ISE (Identity Services Engine), CyberArk Privileged Access Manager, Delinea Secret Server and ARCON Privileged Access Management, whereas BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro. See our BeyondTrust Endpoint Privilege Management vs. BeyondTrust Remote Support report.
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