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BeyondTrust Endpoint Privilege Management vs BeyondTrust Remote Support comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Endpoint Privil...
Ranking in Privileged Access Management (PAM)
6th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
31
Ranking in other categories
Anti-Malware Tools (13th)
BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
25th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Remote Access (17th)
 

Mindshare comparison

As of July 2025, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Endpoint Privilege Management is 3.8%, down from 5.0% compared to the previous year. The mindshare of BeyondTrust Remote Support is 1.2%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM)
 

Featured Reviews

Md Abdul Hakim - PeerSpot reviewer
Offers solid performance and user adaptability but needs better pricing options and local support
BeyondTrust is a strong, compliance-driven solution with excellent market recognition (Gartner, Peers, etc.), making it appealing for Bangladeshi enterprises. However, some key improvements could accelerate adoption: Areas for Improvement: Pricing & Local Affordability While the product’s capabilities justify its value, cost remains a barrier for many Bangladeshi organizations. Competitive pricing or regional discounts would make it more accessible. Local Support & Partnerships Currently, lack of local partners or trainers creates delays in support, implementation, and pricing negotiations. Establishing a Bangladesh-based support team or authorized resellers would improve responsiveness and trust. Enhanced Onboarding & Training Offering localized training programs (in Bengali/English) and documentation would help IT teams deploy and manage the solution more efficiently. Recommendations for Next Release: Introduce tiered pricing for emerging markets like Bangladesh. Develop a partner network in Bangladesh for faster service and sales. Add simplified dashboards for easier monitoring by non-technical staff. Final Note: BeyondTrust is already a top-tier PAM solution, but addressing these gaps would solidify its leadership in Bangladesh’s growing cybersecurity market.
Hahn Rolf - PeerSpot reviewer
Solution elevates team collaboration and manages remote support efficiently
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I find the comprehensive Privilege Access Management features valuable, including automation, and the ability to integrate with applications and the Windows operating system."
"I'm a BeyondTrust partner and I have multiple deployments, four or five banks right now. The features that give us quite an edge compared to what our competitors are offering - like IBM or Thycotic - are the Session Management, that is quite a big one; also the recording of keystrokes. In addition, there is the password vaulting and state-of-the-art Password Management, which I haven't seen in other products."
"The privileged access management into sensitive systems is very valuable. That includes control from the endpoint all the way through to the managing of passwords and credentials that are used by the person to access the sensitive information. It's very useful, because nobody ever really maintains passwords for those endpoint systems. It's maintained in the Dropbox password file."
"AI adds value by automating the onboarding of assets and using smart rules to assign privileges."
"The user experience is good, and there are many preconfigured platforms."
"The privileged access and the application control are helpful in making sure we have good, robust challenge responses. Blacklisting with trusted application protection is also beneficial for us."
"I find the solution’s features like section management, password management, and analytics valuable."
"The solution's technical support is good."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"I would rate the product ten out of ten."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"This is a very secure product."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
 

Cons

"There is room for improvement in having the solution align more with standards. We're always shoehorning the product into the standards. It's not that it doesn't work for standards, it does. But Quick Start Policies are pretty close to what we need. The vendor needs to keep looking at GDPR, 27001, and 27701. That's why our clients buy the product."
"We faced some challenges with remote desktop sessions."
"We use a program to automate all of this, but it's not a default feature of BeyondTrust Endpoint Privilege Management."
"The help system should be improved to provide a quick help guide with each tab within the solution, which explains what each particular function does."
"It only has limited support for Mac."
"There is a need for better MQ integration with DevOps and improvements in architecture."
"A valuable enhancement could be the capability to deploy agents directly through the console."
"The deployment process should be clarified or made simpler. It would be helpful if the solution had in-app tutorials for users to look at as they progress through the system. Sometimes we get lost and need to go back to check what exactly the function was. There should be small hints around major key functions. It would go a long way in speeding up the deployment process."
"Lacks remote support and privileged remote access in the one product."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"One potential improvement is in the support department."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"Although the learning curve is steep, the product is well-documented.​"
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
 

Pricing and Cost Advice

"This solution is expensive compared to its competitors."
"The product’s licensing is different for Windows, Linux, and Mac. The tool’s licensing is yearly."
"It is relatively more cost-effective compared to the competing product."
"I'm sure everyone should have the cluster environment, which means more expensive, anyway, cheaper than the other solutions."
"Price-wise, it is very competitive. In our area, government entities and banks don't go for the monthly payment. It is a headache even for us in terms of finance and procurement to go for monthly payments. Quarterly might be more logical and reasonable, but the minimum that we go for is one year, and sometimes, we even try to compile and give one offering for three years."
"PowerBroker for a Mac client is three times the price of the Windows version."
"The solution's pricing is high."
"It was very expensive."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"I would prefer that it was more affordable."
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"The cost currently according to the client is a bit high for them."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
14%
Manufacturing Company
10%
Government
7%
Computer Software Company
19%
Financial Services Firm
11%
Manufacturing Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Looking for recommendations and a pros/cons template for software to detect insider threats
This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...
What do you like most about BeyondTrust Endpoint Privilege Management?
The solution's least privilege enforcement has helped us ensure access is given to only the required people.
What is your experience regarding pricing and costs for BeyondTrust Endpoint Privilege Management?
BeyondTrust's pricing is premium but negotiable for Bangladesh. Expect 20-30% extra costs from currency/import factors. Start with modular licensing (EPM first), demand emerging market discounts, a...
What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved,...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten ...
 

Also Known As

BeyondTrust PowerBroker, BeyondTrust Endpoint Privilege Management for Windows, BeyondTrust Endpoint Privilege Management for Mac, BeyondTrust Endpoint Privilege Management for Linux, BeyondTrust Endpoint Privilege Management for Unix, Avecto Defendpoint
Bomgar Remote Support
 

Overview

 

Sample Customers

Aera Energy LLC, Care New England, James Madison University
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Find out what your peers are saying about BeyondTrust Endpoint Privilege Management vs. BeyondTrust Remote Support and other solutions. Updated: June 2025.
860,168 professionals have used our research since 2012.